Innovative Initiatives to Serve the Community
Practical Projects Delivering Tangible Benefits to All
H.H. Sheikh Rashid bin Humaid Al Nuaimi, Chairman of the Ajman Municipality and Planning Department, commended the efforts of the Department’s sectors and departments in implementing 27 innovative artificial intelligence (AI) initiatives. These initiatives align with government directives to leverage AI technologies to advance government operations, enhance the quality of services provided to the community, and improve operational and procedural efficiency.
The initiatives also support the drive towards government excellence through agility, innovation, efficiency and a results-oriented approach, in line with the Department’s strategic objective of developing integrated digital services that respond to community needs, enhance performance efficiency and improve the customer experience.
Aligned with the Ajman Artificial Intelligence Programme
These initiatives are aligned with the Ajman Artificial Intelligence Programme launched by H.H. Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman and Chairman of the Executive Council. They also reflect the UAE Government’s direction towards adopting AI assistant models and autonomous systems, strengthening government entities’ readiness for future requirements and supporting the development of a more agile, proactive and efficient government ecosystem.
Practical Projects to Enhance Quality of Life
H.H. Sheikh Rashid bin Humaid Al Nuaimi praised the efforts of teams across the Department’s sectors to translate AI strategies into practical initiatives and projects that directly benefit the community. He emphasised the importance of continuously developing these initiatives and strengthening their integration to improve the customer experience, accelerate service delivery, support data-driven decision-making and enhance institutional performance.
His remarks came during a meeting attended by H.E. Abdulrahman Mohammed Al Nuaimi, Director General of the Ajman Municipality and Planning Department, along with sector and department directors. During the meeting, the teams presented updates on the implementation of the initiatives and progress achieved under their respective action plans. His Highness directed them to continue their efforts towards the full implementation of all initiatives.
Public Health and Environment Sector
Within the Public Health and Environment Sector, the Public Health Department is implementing several smart solutions developed by the Department’s qualified professionals.
These include the Smart Food Registration Service, an intelligent digital service for registering and classifying food products and establishing a unified central database of food products manufactured and imported across the emirate, thereby enhancing the efficiency of food control and inspection.
The initiatives also include the Food Import and Export Platform, the first of its kind in the UAE, designed as an integrated smart government platform offering seven interconnected services covering food imports, exports and health clearance procedures.
Another initiative is the Smart Inspection and Control Results Analysis Platform, known as the Raqeeb System, which uses AI to analyse data and generate intelligent indicators relating to activities and violations. The system predicts potential risks, identifies inspection priorities and directs resources according to risk levels, supporting proactive regulatory oversight.
The Integrated Pest Management Project also employs an intelligent system to proactively analyse data relating to the monitoring and control of public health pests. It uses smart traps and computer vision to identify pests and measure their density, while analysing data to predict high-risk infestation areas and generate risk maps. These capabilities are integrated with drones to guide pest control operations.
The Central Laboratories Department is implementing the Baseer Smart Laboratory Assistant Platform, which enables faster access to information on technical specifications and approved testing procedures.
It is also implementing the Smart Laboratory Information Management System (LIMS), in collaboration with LabVantage. The system provides an integrated intelligent platform that automates laboratory workflows, from sample receipt to the issuance of results and reports, as well as data analysis.
Infrastructure Development Sector
The Infrastructure Development Sector is implementing a range of initiatives that employ AI in urban planning, geospatial applications and field service development.
The Geographic Information Systems Department is implementing two initiatives. The first focuses on using generative AI to develop geospatial applications and analyse data in collaboration with Esri GeoAI. It aims to leverage AI platforms to develop geospatial applications and machine learning models, improving operational efficiency, accelerating project delivery and enhancing the quality of outputs.
The second initiative involves using AI in geospatial studies of urban scenarios, in collaboration with TerraLab and CARTO. It aims to analyse geospatial data according to specific scenarios and display the results on maps, reducing completion time from 17 working days to four working days.
The Planning and Survey Department is also implementing two initiatives.
The first, Urban Intelligence Lens, in collaboration with Esri GeoAI, aims to transform Ajman’s urban plan from a conventional document into a dynamic, intelligent urban system that integrates geospatial AI, generative AI and analytics within a comprehensive intelligence framework. The initiative is expected to accelerate procedures and reduce approval times from 21 days to three days.
The second, Smart Land Planning, in collaboration with TestFit, aims to improve land planning and utilisation by generating and evaluating multiple layouts for land plots and facilities, reducing processing times from five days to just a few hours.
Meanwhile, the Roads and Infrastructure Department is implementing an AI-powered Land Level Certificates Portal in collaboration with Bentley. The intelligent platform automates the issuance of land level certificates for construction projects by reading and analysing data and drawings, reducing processing time from one day to near-instantaneous completion.
Support Services Sector
Within the Support Services Sector, the initiatives cover human resources, finance, procurement, investment and general services.
The Human Resources Department is implementing the Recooty AI Recruitment Platform, in collaboration with Recooty. The intelligent digital platform manages and automates recruitment processes, accelerating recruitment workflows by organising and tracking all stages, from receiving and screening applications to managing the selection of qualified candidates.
The Financial Affairs Department, in collaboration with Replit, is implementing the AI Invoice Auditor, which uses optical character recognition (OCR) to read invoice data and intelligently review invoices submitted by suppliers and petty cash custodians. The system verifies that all payment requirements are met in accordance with the policies and procedures of the Ajman Government’s Unified Financial System.
The Contracts and Procurement Department is implementing the Manaqisati initiative, which aims to automate the entire tendering cycle using AI, from idea generation and preparation of request-for-proposal documents to bid analysis, evaluation and selection, enhancing the accuracy and governance of tender evaluations.
The Investments Department is implementing the Intelligent Valuation AI initiative in collaboration with 1o Solutions. The initiative aims to enhance property valuation mechanisms through AI and data analytics by automatically collecting and analysing real estate market data from reliable property sources and platforms. It generates accurate, up-to-date estimates of average sale and rental prices based on location, property type and characteristics.
The General Services Department is implementing the advanced AI-powered Hosn Platform in collaboration with Scylla Computer Vision Systems FZE LLC. The platform provides an intelligent security surveillance system that uses video analytics and AI to detect incidents, analyse behaviour, identify individuals and vehicles, and issue real-time alerts to enhance security and operational efficiency.
The Smart Services Department is implementing a project to monitor, manage and govern AI agents and their tools. The project aims to manage the lifecycle of AI systems and agents, from development to deployment, while ensuring their security, governance and data accuracy through the implementation of an AI Foundry system, the ISO/IEC 42001 AI management system standard, and an error-monitoring framework covering both general system errors and AI-specific issues.
The Department is also implementing the Smart Assistant initiative, an interactive tool that allows users to select a specific domain, such as legislation, human resources, policies, finance or service information. Requests are then directed to a specialised AI agent that uses retrieval-augmented generation (RAG) to retrieve relevant documents and data and provide domain-specific responses. The initiative facilitates access to information, reduces search time and ensures users receive reliable information.
In the area of capacity building and talent development, Ajman X Centre, in collaboration with AI Brain, is implementing the AI Makers Journey initiative. The programme aims to develop participants’ skills, introduce them to AI applications and encourage them to create innovative solutions and technologies for the future.
The initiative includes a specialised five-day AI training programme for Department employees, delivered in collaboration with internationally accredited entities, followed by a 15-day practical challenge to develop prototypes addressing real challenges within the Department using AI technologies.
The programme concludes with participants presenting their projects to a specialised evaluation committee, with the five best applied projects receiving recognition. This approach aims to foster a culture of innovation and translate knowledge into practical solutions with measurable institutional impact.
Strategy and Customer Happiness Sector
Within the Strategy and Customer Happiness Sector, the Service Centres Department is implementing the Smart Prediction System, which uses AI and predictive analytics to analyse operational and historical data and forecast peak periods, transaction volumes and average waiting times across service centres and digital channels.
The system analyses customer traffic patterns and provides proactive recommendations to improve operational efficiency and customer experience. It also enables decision-makers to make informed operational decisions in real time.
The Department is also implementing the Smart Guide 360 initiative in collaboration with Core42 and TAKELEAP. The initiative provides an integrated audiovisual customer service experience by welcoming customers, answering their enquiries and explaining service procedures through simplified, interactive guidance. It serves as an intelligent digital service guide within service centres and across digital channels.
The Communication and Community Department is implementing the Ajman Municipality AM Hub Platform, an internal portal that enables employees to interact and access departmental policies and institutional knowledge articles. It also streamlines the creation, approval and publication of knowledge content.
The Department is also implementing an AI-powered Customer Relationship Management (CRM) System in collaboration with Exceed. The system uses data analytics and intelligent automation to improve the management of complaints, reports and suggestions, enhance the customer experience, accelerate processing and response procedures, and support decision-makers with predictive indicators, reports and intelligent dashboards.
Another initiative is the AI Media and Corporate Reputation Platform, developed in collaboration with Talkwalker and Spica. The platform aims to provide real-time media and digital monitoring, sentiment and trend analysis, and corporate reputation measurement.
Rental Regulation Sector
The Rental Regulation Sector has developed the Tibyan Platform in collaboration with Core42. The platform serves as an integrated legal knowledge and analysis engine for the rental sector.
It provides the public with legal guidance relating to rental disputes, while also supporting internal operations through case analysis, assisting the Case Management Section in reviewing files and enabling teams to access relevant information more quickly and accurately.
Diverse Initiatives Across the Department
The initiatives extend across all sectors of the Department.
The Legal Affairs Department is implementing an AI-powered Legal Platform designed to modernise legal operations by integrating knowledge resources, intelligent processing and reliable outputs aligned with applicable legislation, laws, regulations and circulars.
The Project Management and Business Development Office is also implementing the Smart Enterprise Portfolio, Programme and Project Management Platform 360, in collaboration with M&G Technologies Limited LLC. The platform aims to leverage AI to enhance project and operational management across the Department.
Together, these initiatives reflect the integrated efforts of the Ajman Municipality and Planning Department’s sectors and departments to leverage artificial intelligence in advancing government operations and transforming modern technologies into practical solutions that deliver tangible benefits to the community.
They also support Ajman’s vision of building a smarter, more proactive government ecosystem while enhancing quality of life and improving service efficiency.
