His Highness Sheikh Ammar Bin Humaid Al Nuaimi, Crown Prince of Ajman and chairman of the Executive Council, visited the Customer Happiness Centers at the Departments of Land and Real Estate Regulation, and Municipalityand Planning in Ajman, which recently achieved a 6-star rating in the seventh evaluation cycle of the Ajman Excellence Awards.
Best Practices
His Highness highlighted that the Ajman Government prioritizes customer happiness, consistently striving to develop its services and simplify procedures in accordance with international best practices. This commitment aims to contribute to residents’ happiness and improve the quality of life in the emirate.
“We believe that the efficiency of government services is not solely about digital metrics but reflects the government’s genuine care for its people and its dedication to providing comprehensive services. Working collaboratively, we are committed to evolving our service systems to create an agile government focused on meeting customers’ needs and aspirations,” His Highness said.
Enhancing Customer Experience
During his visit, His Highness was informed about the range of services offered at the two centers, alongside the advanced equipment tailored to address the needs of customers of different categories. He also reviewed the ongoing efforts dedicated to continuous improvement and development undertaken by the respective Departments to optimize the customer experience and fulfill expectations with efficiency and seamlessness.
“Observations made during the visit reflect a steadfast commitment to excellence. This approach serves as a distinguished representation of the Ajman Government and demonstrates how excellence has transcended from being merely an aspiration to becoming an entrenched component of organizational culture,” His Highness added.
Furthermore, he highlighted that the leadership of Ajman Government, under the guidance of His Highness Sheikh Humaid Bin Rashid Al Nuaimi, Member of the Supreme Council and Ruler of Ajman, closely monitors government performance and actively seeks to provide all enablers of success and development of its teams and operational entities.
Outstanding Employees
During the visit, the exceptional employees recognized with the “Service Star Badge” were announced for their outstanding contributions based on evaluations from the secret shopper project run by the Ajman Excellence Programme. The honored individuals include Nasser Al Marzouqi, Nouf Al Kaabi, and Aqil Al Awadi from the Department of Land and Real Estate Regulation, along with Marzouki from the Municipality and Planning Department.
His Highness Sheikh Ammar Bin Humaid commended their dedication to service centers and praised their exemplary approach to customer reception, describing them as role models.
Concluding his visit, His Highness expressed his gratitude to the employees of both centers, encouraging them to continue fostering innovation and development while strengthening collaboration among government entities for greater integration and a seamless customer experience.
Achieving Ajman’s Vision
This visit exemplifies His Highness the Crown Prince of Ajman’s commitment to directly oversee the quality of government services and honor centers demonstrating exceptional performance, aligning with customer expectations and contributing toward achieving the Ajman Vision 2030 towards a flexible and people-centered government delivering distinguished services.
Sheikh Abdulaziz Bin Humaid Al Nuaimi, Chairman of the Department of Land and Real Estate Regulation, highlighted that under the directives of His Highness Sheikh Humaid Bin Rashid Al Nuaimi and the oversight of His Highness Sheikh Ammar Bin Humaid Al Nuaimi, the Department strives to enhance institutional performance. This includes streamlining procedures, innovating government practices, evaluating service efficiency, and ensuring alignment with customer needs by adopting modern methods that support its strategic objectives and forward-looking vision, delivering high-quality proactive services.
Encouraging Ambitious Talents
Sheikh Rashid Bin Humaid Al Nuaimi, Chairman of Ajman Municipality and Planning Department, conveyed pride in the consistent support provided by His Highness Sheikh Ammar Bin Humaid Al Nuaimi. He applauded His Highness’s visit as a motivating factor for driven individuals who have worked tirelessly to elevate the Customer Happiness Center to a 6-star rating while ensuring customer satisfaction. He reaffirmed the Department’s continuous commitment to delivering exemplary services to the community.
