2023 June

Service Description

A government service that enables customers to obtain a permit to carry out maintenance works on an existing building.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions:1- Building owner ID card (individuals – Corporates)
2- Site plan
3- Maintenance contract between the owner and a general maintenance company
4- Architectural plans
5- Colour code or cladding sample in case of any changes in the external cladding
6- No- objection letter from the property owner to maintain (in case of tenant)

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website
2.If the request is approved, the maintenance permit is issued.
3.If the request is rejected, customer will be notified via system

Service delivery channels

1- Website – Online Customer Happiness Services
2- Buildings Department

FEES

1000 AED

Service Description

A service that enables customers to obtain a refund on the insurance fees paid for (building permits/maintenance permits/demolition permits/sunshades) after the project is completed.

Customer Category

Individuals – Corporates

Required Documents

Individuals:
1- Copy of the owner’s ID card
2- Permits (maintenance / sunshades / demolition)
3- Original insurance (customer’s payment receipt)
Corporates:
1- Copy of the owner’s ID card
2- Original insurance (customer’s payment receipt)
3- Permits (final certificate of completion / maintenance/ sunshade / demolition)
4- Bank account number of the corporation

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents
2.If the request is approved, request will be transferred to financial department for refunding via Bank account or via Cheque
3.If the request is rejected, customer will be notified via system

Service delivery channelS

1- Website – Online Customer Happiness Services
2- Buildings Department

FEES

Free

Service Description

This service enables customers to obtain To Whom It May Concern certificates addressed to specific entities.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions:
Request letter
Site plan issued from Ajman Municipality

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website.
2.If the request is approved, the statement is issued.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

100 AED
An additional 50 AED will be added if a demolition certificate is requested

Service Description

Government service that enables customers to request physical, chemical, and microbiological testing of food samples to verify their compliance with the approved standards. Such tests include the examination of imported and exported samples, food labels, promotional samples, and periodic samples.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

1- Sample testing request (Sample Receipt Form).
2- Food label to be examined for approval; in case of requesting Food label examination and assessment (corporates).
3- Sample testing request letter (government institutions).

Procedures and Steps for Submitting the Request

1- Submitting the application through the website or through the Food and Environment Laboratory Department outlet.
2- It requires personal attendance to submit the sample in both cases (submission through the site or from the port).
3- Examination of samples in the laboratory.
4- Pay the fees and receive the report electronically.

Service delivery channels

1- Website – Public Health and Environment System
2- Food and environment laboratory outlet

FEES

Emiri Resolution No. (3) of 2018 regarding fees for public health services

Service Description

Government service that enables customers to request environmental samples testing to verify their conformity with the approved standards. This include the examination of:
Seawater, organic fertilizers, lubricating oils, plastic bags, cosmetic products, factory waste, pool water, groundwater, and agricultural water .

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

1- request for (Sample testing – environmental) at the Department of Food and Environment Laboratory.
2- Sample testing request letter (government institutions).

Procedures and Steps for Submitting the Request

1- Submitting the application through the website or through the Food and Environment Laboratory Department outlet.
2- It requires personal attendance to submit the sample in both cases (submission through the site or from the port).
3- Examination of samples in the laboratory.
4- Pay the fees and receive the report electronically.

Service delivery channels

1- Website – Public Health and Environment System
2- Food and environment laboratory outlet

FEES

Emiri Resolution No. (3) of 2018 regarding fees for public health services

Service Description

A government service that allows customers to renew a well drilling permit and utilize the water for agricultural, commercial, or household purposes.

Customer Category

Individuals – Corporates

Required Documents

1- Land title deed.
2- Authorization statement by the owner delegating the applicant to complete the request (if the applicant is not the owner) Copy of the owner’s passport Copy of the owner’s Emirates ID card.

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

Service delivery channels

Website – Public Health and Environment System

FEES

Household purposes: AED 50 per well
Agricultural purposes: AED 100 per well
Commercial purposes: AED 10000

Service Description

A government service that enables customers to pay environmental violation fees in accordance with the applicable procedures adopted via the Department’s MPDA electronic system.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request via smartphone application MPDA
2. Paying the violation fees
3. Notifying the customer that the payment has been completed

Service delivery channels

MPDA phone app

FEES

As per the value of the issued violation

Service Description

A government service that allows customers to obtain a well drilling permit that enables them to utilize the water for agricultural, commercial, or household purposes

Customer Category

Individuals – Corporates

Required Documents

1- Land title deed.
2- Authorization statement by the owner delegating the applicant to complete the request (if the applicant is not the owner) Copy of the owner’s passport Copy of the owner’s Emirates ID card.

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

Service delivery channels

Website – Public Health and Environment System

FEES

Household purposes: AED 50 per well
Agricultural purposes: AED 100 per well
Commercial purposes: AED 10000
Commercial request submission fees: AED 2000

Service Description

A government service that allows customers to renew their environmental permit that grants them initial or final approval on practicing environmental activities This includes industrial facilities, as well as facilities that engage in chemical trade, scrap trade and other activities that have an environmental impact. This service ensures that facilities comply with environmental requirements and guarantees the application and implementation of these environmental requirements.

Customer Category

Individuals – Corporates

Required Documents

Detailed internal layout of the activity requirements

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

1- Environmental permit – slightly hazardous activities: AED 300
2- Environmental permit – moderately hazardous activities: AED 500
3- Environmental permit – highly hazardous activities: AED 1000

Service Description

A government service that allows customers to obtain an environmental permit that grants them initial or final approval on practicing environmental activities This includes industrial facilities, as well as facilities that engage in chemical trade, scrap trade and other activities that have an environmental impact. This service ensures that facilities comply with environmental requirements and guarantees the application and implementation of these environmental requirements.

Customer Category

Individuals – Corporates

Required Documents

Detailed internal layout of the activity requirements

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

1- Environmental permit – slightly hazardous activities: AED 300
2- Environmental permit – moderately hazardous activities: AED 500
3- Environmental permit – highly hazardous activities: AED 1000

Service Description

This service allows facilities to issue official certificates indicating the facility’s commitment to environmental and public safety requirements as requested by local or federal government institutions in the country. The service is available under the (Compliance with Environmental and Safety Requirements) option. It provides customers with certificates tailored to their request and can be addressed to the concerned institution.

Customer Category

Individuals – Corporates

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

This service enables customers to terminate residential, investment or commercial contracts.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals:
Residential – Investment
– Letter signed by both parties (owner and tenant) terminating the contract
– Clearance from Ajman Sewerage

Corporates – Government Institutions:
Residential – Investment
– Letter signed by both parties (owner and tenant) terminating the contract
– Clearance from Ajman Sewerage
Commercial
– Letter signed by both parties (owner and tenant) terminating the contract
– Clearance from Ajman Sewerage

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Processing the request within one business day

Service delivery channels

1- Website – Tasdeeq
2- MPDA mobile app

FEES

Free

Service Description

Residential: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for the residence of families in residential units.

Investment: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for the investment of lands and properties.

Commercial: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for economic activities.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals:
Residential
– Authentication form
– Copy of the tenant’s passport
– Copy of the tenant’s ID card
– No-objection certificate from Ajman Sewerage
Investment
– Authentication form
– No-objection certificate from Ajman Sewerage

Corporates – Government Institutions:
Residential
– Authentication form
– Copy of the tenant’s passport (Corporates)
– Copy of the tenant’s ID card (Corporates)
– No-objection certificate from Ajman Sewerage
Investment
– Authentication form
– No-objection certificate from Ajman Sewerage
Commercial
– Authentication form
– No-objection certificate from Ajman Sewerage

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Examining the transaction and issuing approval within one business day.
3. Paying the service fees electronically.

Service delivery channels

Website – Tasdeeq

FEES

Authentication of Residential Contracts:
– (2%) of the lease value for a real estate unit according to the rental property calculator with a minimum fee of AED 400 (for non-nationals). National citizens are exempt from paying fees.
Authentication of Investment Contracts:
– (3%) of the annual lease value with a minimum of AED 1,000.
Authentication of Commercial Contracts:
– (5%) of the annual lease value with a minimum of AED 500.
– Sanitation fees as per activity.

Service Description

A government service that allows customers to reserve a parking ticket for short or long periods through the mentioned channels.

Customer Category

Individuals

Required Documents

NA.

Procedures and Steps for Submitting the Request

1.Submitting via MPDA application.
2. paying fees.
3. approving request (notifying the customer of the approval of ticket payment).

Service delivery channels

1- MPDA mobile app
2- SMS 5155

FEES

Half an hour: AED 1
One hour: AED 2
One and a half hours: AED 3
Two hours: AED 4
VIP ticket:
Half an hour: AED 3
One hour: AED 6
One and a half hours: AED 9
Two hours: AED 12
du / Etisalat Text Message: One hour: AED 2.38
VIP parking cards: 6000AED/ annually
2- 3000 AED per 6 months
3- 1500 AED per 3 months
PARKING cards for (people of determination) free
Parking cards for (senior Emirates )free
Parking cards (citizens ) building residents free
first card + second card (annually ) free
Parking cards Environment Friend per year free
Parking cards for Governmental institutions, local and Bank institutions
first card -:
1- annually 1200 AED
2- 600 AED per six months
3- 300 AED per 3 months
second card:
1- annually 600 AED
2- 300 AED PER 6 MONTHS
3- 150 AED per 3 months

Service Description

This service enables customers to obtain a demolition permit for all building types.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions:1-No-objection letter from: Federal Electricity & Water Authority (FEWA)/ Rental Dispute Committee/ Etisalat- Emirates Telecommunications Corporation
2- Contract with the demolition company, owner, and consultant
3- Site plan
4- No-objection letter from the property owner to commence demolition works (Corporates – Government Institutions)

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website
2.If the request is approved, the demolition permit is issued.
3.If the request is rejected, customer will be notified via system

Service delivery channels

1- Website – Online Customer Happiness Services
2- Buildings Department

FEES

1000 AED

Service Description

Residential: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for the residence of families in residential units.
Investment: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for the investment of lands and properties.
Commercial: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for economic activities.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals:
Residential
– Authentication form
– Copy of the tenant’s passport
– Copy of the tenant’s ID card
– No-objection certificate from Ajman Sewerage
Investment
– Authentication form
– No-objection certificate from Ajman Sewerage
Corporates – Government Institutions:
Residential
– Authentication form
– Copy of the tenant’s passport (Corporates)
– Copy of the tenant’s ID card (Corporates)
– No-objection certificate from Ajman Sewerage
Investment
– Authentication form
– No-objection certificate from Ajman Sewerage
Commercial
– Authentication form
– No-objection certificate from Ajman Sewerage

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
   2. Examining the transaction and issuing approval within one business day.
   3. Paying the service fees electronically.

Service delivery channels

Website – Tasdeeq

FEES

Authentication of Residential Contracts:
– (2%) of the lease value for a real estate unit according to the rental property calculator with a minimum fee of AED 400 (for non-nationals). National citizens are exempt from paying fees.
Authentication of Investment Contracts:
– (3%) of the annual lease value with a minimum of AED 1,000.
Authentication of Commercial Contracts:
– (5%) of the annual lease value with a minimum of AED 500.
– Sanitation fees as per activity.

Service Description

A government service that enables customers to obtain a technical report that determines the status of existing or under construction buildings.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions:
Site plan

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website.
2.If the request is approved, the report is issued.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

Website – AMAR

FEES

1000 AED

Service Description

A service that allows customers to request a permit to use one or two lanes of a road for corporate projects in addition to setting up wedding or funeral tents.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals:1- UAE Identity 2. Aerial photograph of the site (via Google) and traffic transfer scheme
Corporates: 1- Project outline and traffic transfer scheme 2.Letter from the corporation
Government Institutions:1- Project outline and traffic transfer scheme 2- letter requesting from the institution.

Procedures and Steps for Submitting the Request

1.Submitting the request at any of service channels
2. initial approval from road and infrastructure department
3. Paying service fees (there are no fees for wedding or funeral tents)
4. Receiving the permit

Service delivery channels

1- Website – Online Customer Happiness Services
2- Customer Happiness Center

FEES

AED 500 one lane per day
AED 1000 two lanes per day
AED 7000 one lane per month
AED 10,000 two lanes per month

Service Description

A service that allows customers to request setback termination (The area left empty on either the front or the back of the property, and once setback termination is approved then this area can be built on).

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions:
1- Official authorization or power of attorney if the applicant is not the owner of the land.
2- Approval letter from the Planning and Survey Department- Planning Studies section.
3- -Determination of inheritance certificate from court if the applicant is one of the heirs (Individuals).
4- -Official letter from the requesting government institution addressed to the Head of the Planning Department. (Government Institutions)

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

5% of land price paid upon submitting the request × Gained floor area/ Total floor area permitted for the land before setting back.

Service Description

A service that allows customers to add a full or partial floor depending on the number of floors permitted according to the building height system.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions:
1- Official authorization or power of attorney if the applicant is not the owner of the land.
2- Approval letter from the Planning and Survey Department- Planning Studies section.
3- -Determination of inheritance certificate from court if the applicant is one of the heirs (Individuals).

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

5% of land price paid upon submitting the request × Gained floor area/ Total floor area permitted for the land before addition

Service Description

A service that allows customers to request a change in the land usage type (change the usage type to residential, commercial, or industrial usage)

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions:
1- Official authorization or power of attorney if the applicant is not the owner of the land (Individuals – Corporates ).
2- Approval letter from the Planning and Survey Department- Planning Studies section.
3- -Determination of inheritance certificate from court if the applicant is one of the heirs (Individuals).
4- -Official letter from the requesting government institution addressed to the Head of the Planning Department. (Government Institutions)

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

Service delivery channels

Website – AMAR

FEES

1% of land price paid upon submitting the request

Service Description

A service that allows customers to request land sorting and partitioning (partitioning a land into two or more parts).

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

1- Official authorization or power of attorney if the applicant is not the owner of the land (Individuals – Corporates ).
2- -Determination of inheritance certificate from court if the applicant is one of the heirs (Individuals).
3- -Official letter from the requesting government institution addressed to the Head of the Planning Department. (Government Institutions)

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

1 AED per square meter

Service Description

This service enables customers to obtain accreditation for public health pest control companies ensuring the fulfillment of all the health requirements related to the service in order to maintain public health and safety in the Emirate.

Customer Category

 Corporates

Required Documents

1- Public health pest control company accreditation file containing:
-List of pesticides used by the company in pest control operations along with its registration certificate at the Ministry of Climate Change and Environment
-Tools and equipment used by the company in pest control operations
-Certificate of a pest control specialized engineer working for the company as well as the owner’s ID documents
2- A written letter of commitment ensuring compliance with the requirements of federal and local laws

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 2000

Service Description

A service that allows customers to request a permit to use one or two lanes of a road for corporate projects in addition to setting up wedding or funeral tents.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals:1- UAE Identity 2. Aerial photograph of the site (via Google) and traffic transfer scheme
Corporates: 1- Project outline and traffic transfer scheme 2.Letter from the corporation
Government Institutions:1- Project outline and traffic transfer scheme 2- letter requesting from the institution.

Procedures and Steps for Submitting the Request

1.Submitting the request at any of service channels
2. initial approval from road and infrastructure department
3. Paying service fees (there are no fees for wedding or funeral tents)
4. Receiving the permit

Service delivery channels

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

AED 500 one lane per day
AED 1000 two lanes per day
AED 7000 one lane per month
AED 10,000 two lanes per month

Service Description

A service that allows customers to request a permit for underground pipe works to connect service lines within the road reserve

Customer Category

Corporates – Government Institutions

Required Documents

Corporates: 1- site plan 2– Letter from the corporation
Government Institutions: 1- site plan 2- letter from Government institution

Procedures and Steps for Submitting the Request

1.Submitting the request at any of service channels and paying the fees
2. processing the request
3. Receiving the permit

Service delivery channels

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

1110 AED

Service Description

This service enables customers to obtain accreditation for public health pest control companies ensuring the fulfillment of all the health requirements related to the service in order to maintain public health and safety
in the Emirate.

Customer Category

 Corporates

Required Documents

1- Public health pest control company accreditation file containing:
-List of pesticides used by the company in pest control operations along with its registration certificate at the Ministry of Climate Change and Environment
-Tools and equipment used by the company in pest control operations
-Certificate of a pest control specialized engineer working for the company as well as the owner’s ID documents
2- A written letter of commitment ensuring compliance with the requirements of federal and local laws

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 2000

Service Description

A service that allows customers to request a permit to withdraw groundwater from excavation works by using a manhole or direct drainage to the sea.

Customer Category

 Corporates

Required Documents

1- Building permit or certificate of no- objection.

2- Commercial license of the executing company issued by the Emirate of Ajman.

3-site plan.

4 – Groundwater drainage request letter from the customer.

5 – Copy of the follow-up card for extending a groundwater drainage pipe.

6 – In case of Request for a Drainage Permit for sea, a copy of Environmental management and Development department Accreditation to the Drainage Site.

7 – In Case of Request for Use of a Composite of Groundwater Withdrawal please add copy of Ownership of the tank from both sides is valid from the Emirate of Ajman.

8- In case of an application for permission for a dirt seater to collect water, a copy is added from the Department of Planning and survey approval of the plot of land on which the dirt seater will be executed..

Procedures and Steps for Submitting the Request

1.Submitting the request at any of service channels and paying the fees.
2. initial approval from road and infrastructure department.
3. Paying service fees.
4. Receiving the permit.

Service delivery channels

1- Website – Online Customer Happiness Services
2-Roads and Infrastructure Department

FEES

Drainage in the sea: insurance fees AED 10,000 / Service fees AED 100 per day
Drainage in a manhole not connected to a pumping station: insurance fees AED 5,000 / Service fees AED 200 per day
Drainage in a manhole connected to a pumping station: insurance fees AED 30,000 / Service fees AED 500 for the pump per day
Collecting water inside an earthen berm: insurance fees AED 10,000
Using an existing pipe: Service fees AED 50 per day
PERMISSION TO VEHICLE FOR UNDERGROUNDWATER SUCTION (10,000 galloon) : insurance 10,000 AED – FEES : 4000 AED per month

Service Description

A government service that allows customers to request an assessment of the damages caused by traffic accidents on road reserves of the Municipality & Planning Department.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Copy of the Accident report.

Procedures and Steps for Submitting the Request

1.Submitting the request at any of service channel.
2.Inspecting the site within three business days.
3.Contacting the customer via phone to notify him of the amount of the damage.
4.If the customer is insured, a letter will be issued with the amount of damage addressed to the insurance (via website ).
5.Paying the fees via website or via Customer Happiness Centre.

Service delivery channels

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

free (Value is determined based on the amount of damages caused by the accident)

Service Description

This service provides a temporary contractor/consultant permit for Emirate of Ajman with the aim of adding a new project restricted to governmental or special projects.

Customer Category

 Corporates

Required Documents

1-Temporary Permit Request Form (Contractor/ Consultant).
2- Copy of the project site plan.
3- Architectural plans for the proposed project.
4- An approved up-to-date list of employees.
5- A list of all implemented projects + certificates of completion.
6- Letter of assignment from the concerned authority.

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents.
2.If the request is approved, fees are paid, and the permit is issued.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

Temporary permit fee 50,000 AED
The processing fee is 200 AED

Service Description

This service allows for raising the ranking of a contractor / consultant after the fulfilment of the required qualifications for a higher ranking.

Customer Category

 Corporates

Required Documents

Corporates: 1- Contractors and consultants classification service request form.
2- A list of all implemented projects + certificates of completion.
3- An approved up-to-date list of employees.

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents.
2.If the request is approved, fees are paid, and Raising the Ranking of a Contractor/Consultant is approved.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

1- Website – Online Customer Happiness Services.
2- Customer Happiness Centre.

FEES

200 AED

Service Description

A service that enables contracting companies and engineering consulting offices to submit a request to add a new project.

Customer Category

 Corporates

Required Documents

Corporates:
1- Copy of the project site plan.
2- Copy of the project’s surveying table.

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents.
2.If the request is approved, fees are paid, and a New Consultant / Contractor Project is approved.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

1- Website – Online Customer Happiness Services.
2- Customer Happiness Centre.

FEES

200 AED

Service Description

This service provides approval to start practicing the profession of building contracting and engineering consulting after meeting the minimum required technical and administrative standards.

Customer Category

 Corporates

Required Documents

Corporates: 1- Contractors and consultants classification service request form.
2- cards of society of Engineers.
3- A statement from the Department of Economic Development of the commercial licenses of the partners in the emirate.
4- Lease contract of the office.
5- Office plan with dimensions in m2.
6- An approved up-to-date list of employees.

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents.
2.If the request is approved, fees are paid, and Request for Professional Practice Accreditation (Contractor- Consultant) is approved.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

1- Website – Online Customer Happiness Services.
2- Customer Happiness Centre.

FEES

AED 200

Service Description

A government service that enables consultants to request an examination of building material samples such as aggregate tests, special tests, field density tests, soil and rock tests, block tests, concrete tests, iron tests, asphalt and asphalt mixture tests.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Corporates – Government Institutions:.
1-Copy of the project’s approved building permit.
2- Copy of the project’s approved building permit (for the consultant approved by the government institution).
3- Material sample.
(Individuals) : Material sample.

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website.
2. in case of external tests, field visit is determined.
3. in case of laboratory tests, samples have to be delivered to the lab.
4. test results will be sent via system upon required test (from 1 business day to 30 business days).

Service delivery channels

Website – AMAR

FEES

Annex to Resolution No. (9)/2018 regarding fees for services for the infrastructure development sector in Ajman Municipality and fines for violations related thereto.

Service Description

This service provides exploratory on-site and well drilling surveys to determine the bearing capacity of the soil, specify the type of foundations best suited for the building, and then issue a certified geotechnical report of the results and recommendations.

Customer Category

Corporates – Government Institutions

Required Documents

Corporates – Government Institutions: 1- site plan issued from Ajman municipality.

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website.
2.Scheduling a field visit date for commencing the testing process (subject to change depending on site readiness after completing the inspection).
3.Site inspection by the technician before commencing the testing process.
4.Analyzing the samples in the laboratory and determining the soil type.
5. receiving report from website.

Service delivery channels

1- Website – Online Customer Happiness Services
2-Building Materials Laboratory Outlet

FEES

Annex to Resolution No. (9)/2018 regarding fees for services for the infrastructure development sector in Ajman Municipality and fines for violations related thereto.

Service Description

A government service that allows customers to request grading of dirt roads to facilitate their use for road users in residential areas in the Emirate.

Customer Category

Individuals

Required Documents

Site Plan or Makani Number.

Procedures and Steps for Submitting the Request

1.Submitting the request at any of service channels.
2.Inspecting the site within three business days.
3.Approving the request and notifying the customer via phone.

Service delivery channels

1-Website – AMAR
2-Ajman Contact Centre 800701

FEES

Free

Service Description

A government service that allows customers to request a permit to install a guiding sign on road reserve to locate sites and facilitate access.

Customer Category

Corporates – Government Institutions

Required Documents

Corporates – Government Institutions:
1-Letter from the concerned entity.
2-Road sign diagram.
3-Site plan of the road sign.
4- Applicant’s valid Emirates ID card.

Procedures and Steps for Submitting the Request

1.Submitting the request at any of service channels
2.Inspecting the site within three business days
3.Approving the request and notifying the customer via phone
4. paying fees and Receiving the permit

Service delivery channels

1- Website – Online Customer Happiness Services.
2- Customer Happiness Centre.

FEES

AED 20,000 per year for a pole shaped road sign
AED 3,000 per year for one road sign
AED 7,000 per year for two road signs
AED 15,000 per year for three or more road signs
AED 10,000 per quarter for a pole shaped road sign
AED 1,000 per quarter for one road sign
AED 2,000 per quarter for two road signs
AED 5,000 per quarter for three or more road signs
(Government institutions are exempted from fees)

Service Description

A government service that allows customers to request determining gate levels based on sea level.

Customer Category

Corporates

Required Documents

Corporates:

Copy of the site plan.
Copy of the identity of the applicant.
copy of Allocation of Sidewalks and Parking Lots approval (in case of commercial or industrial land).

Procedures and Steps for Submitting the Request

1.Submitting the request at any of the available service channels.
2.Reviewing previous plans or conducting a new study on level plans.
3.Receiving the transaction within two business days.

Service delivery channels

1- Website – Online Customer Happiness Services.
2-Roads and Infrastructure Department.

FEES

Free

Service Description

A government service that allows customers to request a permit to organize the works of sidewalks and parking lots within the limits of the road reserve.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions:

Copy of the site plan.
Copy of the license of the executing contractor.
Proposed sidewalk and parking lot work plans.
Permit form approved by the owner.

Procedures and Steps for Submitting the Request

1.Submitting the request at any of service channels.
2.Reviewing the plan and issuing approval within one business day.
3.Receiving the follow- up card from Road Department.
4.Receiving the permit.

Service delivery channels

1- Website – Online Customer Happiness Services.
2-Roads and Infrastructure Department.

FEES

follow-up card fees:

– AED 500: for providing services to one or more streets with lengths ranging from 5,000 meters to 10,000 meters
– AED 10,000: for providing services to one or more streets with lengths over 10,000 meters

Service Description

A government service that allows customers to request a permit to rent outdoor spaces within the road reserve
to be utilized for certain permitted activities that meet the conditions in place (for example: tents, outdoor seating areas for restaurants.

Customer Category

Individuals – Corporates

Required Documents

Individuals:
1- Land plan
2- Valid Emirates ID card
3- Images or illustrations of the required site
Corporates:
1- Valid commercial license
2- Lease contract
3- Valid Emirates ID card of the concerned person or a representative
4- Images or illustrations of the required site

Procedures and Steps for Submitting the Request

1.Submitting the request at any of service channel
2.Inspecting the site within three business days
3.Approving the request and notifying the customer via phone
4. paying fees and Receiving the permit

Service delivery channels

Website – AMAR

FEES

AED 20 per month for using an area of a sidewalk on the main roads specified by the Department for coffee shops, cafeterias, or construction sites

AED 10 per month for using an area of a sidewalk on the secondary roads specified by the Department for coffee shops, cafeterias, or construction sites

AED 220 per year for using an area of a sidewalk on the main roads specified by the Department for coffee shops, cafeterias, or construction sites

AED 110 per year for using an area of a sidewalk on the secondary roads specified by the Department for coffee shops, cafeterias, or construction sites

AED 5 per month for using an area of a sidewalk for a seating area

AED 50 per year for using an area of a sidewalk for a seating area

Service Description

A government service that allows customers to obtain no-objection certificates to commence construction work (excavation works within the road reserve).

Customer Category

Corporates – Government Institutions

Required Documents

Corporates – Government Institutions:
1- Letter from the entity issuing the request
2- Assignment order
3- Copy of the building permit
4- Copy of a valid contractor’s license issued from the Emirate of Ajman
5- Copy of the site plan and construction work plan
6- Plans approved by the owner (government institution)

Procedures and Steps for Submitting the Request

1.Submitting the request at any of service channel
2. processing the request
3. sending payment permission via e-mail (follow-up card)
2.paying fees via MPDA application
5. Receiving follow- up card from The Road and Infrastructure Department.
6- Receiving the application from website

Service delivery channels

1- Website – Online Customer Happiness Services
2-Roads and Infrastructure Department

FEES

follow-up card fees: – AED 500: for providing services to one or more streets with lengths ranging from 5,000 meters to 10,000 meters
– AED 10,000: for providing services to one or more streets with lengths over 10,000 meters

Service Description

A government service that allows customers to request a Clearance Certificate for the companies that obtained a No-Objection Certificate after completion of their assigned work processes.

Customer Category

Corporates – Government Institutions

Required Documents

Corporates – Government Institutions:
1- Original follow-up card
2- Copy of the site plan approved by the Department
3- Copy of the No-Objection Certificate
4- Letter from the owning entity stating that the contractor has completed work procedures

Procedures and Steps for Submitting the Request

1.Submitting the request at any service channel.
2.processing the request.
3. approving request.
4.sending payment permission via e-mail.
5.paying fees via MPDA application.
6. Receiving follow- up card from The Road and Infrastructure Department.
7- Receiving the application from website.

Service delivery channels

1- Website – Online Customer Happiness Services.
2-Roads and Infrastructure Department.

FEES

follow-up card fees: AED 500: for providing services to one or more streets with lengths ranging from 5,000 meters to 10,000 meters
AED 10,000: for providing services to one or more streets with lengths over 10,000 meters

Service Description

A government service that allows customers to request a Clearance Certificate for the companies that obtained a No-Objection Certificate after completion of their assigned work processes.

Customer Category

Corporates – Government Institutions

Required Documents

Corporates – Government Institutions:
1- Original follow-up card.
2- Copy of the site plan approved by the Department.
3- Copy of the No-Objection Certificate.
4- Letter from the owning entity stating that the contractor has completed work procedures.

Procedures and Steps for Submitting the Request

1.Submitting the request at any service channel
2.processing the request
3. approving request
4.sending payment permission via e-mail
5.paying fees via MPDA application
6. Receiving follow- up card from The Road and Infrastructure Department.
7. Receiving the application from website

Service delivery channels

1- Website – Online Customer Happiness Services
2-Roads and Infrastructure Department

FEES

follow-up card fees: AED 500: for providing services to one or more streets with lengths ranging from 5,000 meters to 10,000 meters
AED 10,000: for providing services to one or more streets with lengths over 10,000 meters

Service Description

A government service that allows customers to rent a fixed parking lot in front of commercial or private buildings.

Customer Category

 Corporates – Government Institutions

Required Documents

Corporates:
Fixed Parking Lot Rental :
1- Copy of passport
2- Valid Emirates ID card
3- letter requesting rental parking from customer
4- Copy of a lease contract approved by concerned entities
5- Copy of the site plan
6- follow- up card
7- Makani number or image for the reserved parking
Governmental Institutions:
1 – An official letter from the government institution requesting the provision of fixed parking lots

Procedures and Steps for Submitting the Request

1.Submitting the request at any service channel
2.Examining the submitted documents
3.Scheduling a site inspection date via phone
4.Notifying the customer of the approval or rejection via phone
5.Paying the fees at MPDA application and receiving the permit
6. installing the parking signage in front of commercial markets (new only)

Service delivery channels

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

AED 5,000 annually: for parking lots in dutiable sector districts/ (AED 2500 biannually)
AED 3,000 annually: for parking lots in non-dutiable sector districts/ (AED 1500 biannually)
AED 100: refundable parking rental plate insurance fees
AED 150: fixed parking transfer fees

Service Description

A government service that allows customers to request the cancellation of a parking lot in front of commercial or private buildings to establish entrances and exits.

Customer Category

Corporates – Government Institutions

Required Documents

Corporates:
1- property ownership
2- Copy of passport
3- Valid Emirates ID card
4- no objection letter from the property owner
5- Copy of a lease contract approved by concerned entities

Governmental Institutions:
1- An official letter from the government institution requesting the cancellation of a parking lot

Procedures and Steps for Submitting the Request

1.Submitting the request at any service channel.
2.Examining the submitted documents.
3.Notifying the customer of the approval or rejection via email.
4.Paying the fees at MPDA application and receiving the certificate.

Service delivery channels

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

AED 5,000: Parking lot cancellation fees in dutiable sector districts
AED 3,000: Parking lot cancellation fees in non-dutiable sector districts

Service Description

A service that allows customers to consolidate two or more land plots. Customers receive an updated site plan if their request is approved.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

1- Official authorization or power of attorney if the applicant is not the owner of the land (Individuals – Corporates ).
2- -Determination of inheritance certificate from court if the applicant is one of the heirs (Individuals).
3- Official letter from the requesting government institution addressed to the Head of the Planning Department. (Government Institutions)

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

Service delivery channels

Website – AMAR

FEES

Issuing Site Plan fees : AED 1000 for all uses
AED 500 for private residential uses
No fees for general services
No fees for Land Consolidation Request

Service Description

A service that allows customers to issue a site plan for any land or area of land with detailed dimensions and an identifying number specified for construction.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

1- Official authorization or power of attorney if the applicant is not the owner of the land (Individuals – Corporates ).
2- -Determination of inheritance certificate from court if the applicant is one of the heirs (Individuals).
3- Official letter from the requesting government institution addressed to the Head of the Planning Department. (Government Institutions).

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. approving the request and Paying the fees.
3. Receiving the approved request from system

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

Issuing Site Plan fees : AED 1000 for all uses
AED 500 for private residential uses
No fees for general services

Service Description

A government service that allows customers for Addressing and Numbering buildings, and it is divided into: requesting Makani Number, requesting house number, and requesting addressing building.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

1- copy of the site plan or title deed.
2- An official letter requesting the data (Corporates – Government Institutions).

Procedures and Steps for Submitting the Request

1- submitting the application through the channel

2- Checking the transaction 3- accepting the application and Paying the fees 4-recirving the request .

Service delivery channels

1- Website – Customer Happiness Electronic Services.
2- Customer Happiness Centre.

FEES

One spatial data layer in CAD format for each area 100 AED
One spatial data layer in GIS format for each area100 AED
Satellite image data layer for each area 50 AED
An aerial image data layer for each area 100 AED
Issuing spatial address data 100 AED
Registration of one building for the first year 1000 AED
Registration of a group of buildings (complex) for the first year 2000 AED

Service Description

This service enables customers to obtain accreditation for public health pest control companies ensuring the fulfillment of all the health requirements related to the service in order to maintain public health and safety in the Emirate.

Customer Category

 Corporates

Required Documents

1- Public health pest control company accreditation file containing:
-List of pesticides used by the company in pest control operations along with its registration certificate at the Ministry of Climate Change and Environment
-Tools and equipment used by the company in pest control operations
-Certificate of a pest control specialized engineer working for the company as well as the owner’s ID documents
2- A written letter of commitment ensuring compliance with the requirements of federal and local laws

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 2000

Service Description

This service enables customers to obtain accreditation for public health pest control companies ensuring the fulfillment of all the health requirements related to the service in order to maintain public health and safety in the Emirate.

Customer Category

 Corporates

Required Documents

Letter explaining the amendments and data updates

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

Free

Service Description

A government service that allows customers to request the issuance of spatial maps and plans to locate sites.

Customer Category

 Corporates – Government Institutions

Required Documents

1- copy of the site plan or title deed.
2- An official letter requesting the issuance of spatial maps.

Procedures and Steps for Submitting the Request

1- Submitting the application through the channel.

2- Checking the transaction.

3- Accepting the application and Paying the fees.

4-Recirving the request.

Service delivery channels

1- Website – Customer Happiness Electronic Services
2- Customer Happiness Centre

FEES

AED 100: Issuing and printing A3 plans
AED 500: Issuing and printing A0 plans
AED 250: Issuing and printing A1 plans
AED 30: Issuing and printing A4 plans

Service Description

This is a free service that provides public health pest control services to homeowners (villas) in residential areas and government sites.

Customer Category

 Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

Free

Service Description

Residential – Investment – Commercial: This service allows customers to make amendments on approved contracts and change their data.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals:
Residential – Investment
– Letter signed by the property owner to amend the contract data
– Copy of the owner’s ID card

Corporates:
Residential – Investment – Commercial
– Letter signed by the property owner to amend the contract data
– Copy of the owner’s Emirates ID card

Government Institutions:
Residential – Investment – Commercial
– Letter signed by the property owner to amend the contract data

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Examining the transaction and issuing approval within one business day.
3- Handing over the updated contract to the customer.

Service delivery channels

1- Website – Online Customer Happiness Services.
2- Lease Regulation Department – Grand Mall.

FEES

Free.

Service Description

A government service that enables customers to obtain accreditation on studies and reports concerned with environmental impact assessment, with the possibility of rejecting the study/report or requesting amendments.

Customer Category

 Corporates

Required Documents

Hard or soft copy (USB) of the study

Procedures and Steps for Submitting the Request

1- Opening an account on the department’s website or entering the digital identity account, submitting the application and attaching documents through the (Customer Happiness Services) platform.
2-Processing the order within 30 working days
3- Approving the transaction and paying the fees electronically

Service delivery channels

1- Website – Customer Happiness Electronic Services
2- Customer Happiness Center

FEES

AED 200

Service Description

A government service that allows customers to conduct the required environmental measurements for the facility or institution, such as outdoor/indoor air quality, noise, lighting, or any other measurements.

Customer Category

 Corporates

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

1- Environmental measurement fees (outdoor environment): AED 700
2- Environmental measurement fees (indoor environment per hour): AED 125
3- Dust measurement fees: AED 500
4- Noise measurement fees: AED 100
5- Electromagnetic wave measurement fees: AED 500
6- Fees for other measurements (other than the abovementioned measurements): AED 500

Service Description

A government service provided upon the request of the customer to receive an environmental consultation regarding (facility sites / adding activities / waste treatment) to verify compliance with the required specifications and requirements in place in the Emirate.

Customer Category

Individuals – Corporates

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 200

Service Description

This service allows facilities to issue official certificates proving that the product is environmentally friendly as requested by local or federal government institutions in the country. The service is available under the (Environmentally friendly product) option. It provides customers with certificates tailored to their request and can be addressed to the concerned institution.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

A service that enables customers to receive accreditation for environmental vehicles, which include vehicles used for transporting the following: (gas – scrap – cosmetics – non-potable water – chemicals and hazardous materials – diesel – collected waste – wastewater).

Customer Category

 Corporates

Required Documents

Vehicle title

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100 per vehicle

Service Description

A service that enables customers to receive accreditation for environmental vehicles, which include vehicles used for transporting the following: (gas – scrap – cosmetics – non-potable water – chemicals and hazardous materials – diesel – collected waste – wastewater).

Customer Category

 Corporates

Required Documents

Vehicle title

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100 per vehicle

Service Description

This service allows facilities to issue official certificates indicating the facility’s commitment to dispose of medical waste as requested by local or federal government institutions in the country. The service is available under the (Medical Waste Disposal Certificate of Commitment) option. It provides customers with certificates tailored to their request and can be addressed to the concerned institution.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

A government service that enables customers to request an inspection of hazardous waste to determine the proper treatment and disposal mechanisms and methods.

Customer Category

 Corporates

Required Documents

Material Safety Data Sheet

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

This service allows facilities to issue official certificates proving that materials are free of any environmentally harmful substances as requested by local or federal government institutions in the country. The service is available under the (Absence of Environmentally Harmful Substances) option. It provides customers with certificates tailored to their request and can be addressed to the concerned institution.

Customer Category

Individuals – Corporates

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

A service that allows customers to buy yellow plastic bags and containers for sharp tools and medical waste

Customer Category

 Corporates

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

1- Large yellow plastic bags – Value * Number: 1.50
2- Yellow container (5 liters) – Value * Quantity: 10
3- Yellow container (10 liters) – Value * Quantity: 15
4- Small yellow plastic bags – Value * Number: 1
5- Delivery of medical waste bags to the customer: 10

Service Description

A government service that allows customers to register at the Department to start the process of collecting medical waste from medical facilities and treat them in designated medical waste incinerators

Customer Category

 Corporates

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

This certificate is issued to allow the entry of imported chemicals into the country while ensuring that proper approvals and authorizations from local authorities are obtained to guarantee public and environmental safety.

Customer Category

 Corporates

Required Documents

1- Materials purchase receipt
2- Material Safety Data Sheet/ for each item
3- Permit of precursors if the Material is needed (by the Ministry of Health)
4- Chemicals import Permit if the Material is needed (by the Ministry of Interior)

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 200

Service Description

This certificate is issued to allow the entry of imported chemicals into the country while ensuring that proper approvals and authorizations from local authorities are obtained to guarantee public and environmental safety.

Customer Category

 Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

500 AED

Service Description

A service that enables customers to determine the ground level of land plots to set the amount of excavation.

Customer Category

 Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

1000 AED

Service Description

A service that entails determining the height of the external fence before concrete casting.

Customer Category

 Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

500 AED

Service Description

A service that entails determining the levels of ground bridges before concrete casting.

Customer Category

 Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

Free

Service Description

A service that entails re-auditing and verifying the borders and boundaries of a land after excavation and installation of wooden and iron structures and before concrete casting.

Customer Category

 Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

Free

Service Description

This service includes providing the land coordinates in an (XYZ) format.

Customer Category

 Corporates – Government Institutions

Required Documents

Corporates – Government Institutions:
Site Plan

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

300 AED per point

Service Description

A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for the residential compounds of staff, as well as provide staff residence permits.

Customer Category

 Corporates

Required Documents

new, refurbished:
1- Attestation form.

2- Tenancy contract document for housing purposes in three copies.

3- A copy of the supervisor’s passport.

4- A copy of the Emirates ID card for both parties.

5- A copy of the property title deed and a copy of the power of attorney if the agent is present.

6- A copy of the completion certificate for the building ( Building Department).

7- No objection certificate from Ajman Sewerage Company.

8- No objection certificate from the General Command of Civil Defence.

9- Workers’ data from the company.

Procedures and Steps for Submitting the Request

1- Submit the application through the channel.

2- Processing the request within one working day.

3- Pay the fee. 4 Receipt of the contract and a labour accommodation permit.

Service delivery channels

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

1- Staff Residential Contract: (5%) of the annual lease value with a minimum of AED 1,000
2- Staff residence permit AED 1,000
3- 50 AED per worker

Service Description

This service includes providing the land coordinates in an (XYZ) format For cadastral reference points.

Customer Category

 Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – AMAR

FEES

1000 AED per point

Service Description

This service allows customers to make amendments on approved residential contracts for workers and make updates on the data of these contracts.

Customer Category

 Corporates

Required Documents

1- Two copies of the lease contract that requires amendment.
2- Letter signed by the property owner to amend the contract data.
3- Copy of the owner’s Emirates ID card.

Procedures and Steps for Submitting the Request

1- Submitting the request through Channel.

2 – The procedure for the transaction and approval of the request within one working day.

3- Handing over the updated contract to the customer.

Service delivery channels

1- Website – Online Customer Happiness Services
2- Lease Regulation Department – Grand Mall

FEES

Free

Service Description

A service that incudes determining the path of services (water – electricity – gas – telecom – irrigation) for trench-digging.

Customer Category

 Corporates – Government Institutions

Required Documents

Corporates – Government Institutions:
Project plan

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – AMAR

FEES

500 AED per point

Service Description

A service that enables customers to register and license pet animals (dogs – cats) after undergoing veterinary examination and receiving the proper vaccinations to ensure public health and individual safety

Customer Category

Individuals

Required Documents

1- Vaccination record
2- Lease/ownership contract of the residence location
3- Pet picture
4- Pet ownership certificate: Purchase bill if the pet is purchased, or importation permit

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

Pet animal licensing – dog: AED 150
Pet animal licensing – cat: AED 50

Service Description

A service that enables customers to terminate the authentication of workers residential contracts.

Customer Category

 Corporates

Required Documents

1- A letter signed by both parties (the lessor and the tenant) cancelling the contract.

2- The lease contract to be cancelled (two copies).

3- Clearance from Ajman Sewerage Company.

Procedures and Steps for Submitting the Request

1- Submitting the application through the specified channel.

2- Checking the documents.

3- Processing the request within one working day.

4- Receipt of a copy of the cancelled contract and the contract cancellation certificate.

Service delivery channels

1- Website – Online Customer Happiness Services
2- Lease Regulation Department – Grand Mall

FEES

AED 100

Service Description

A service that enables customers to register and license pet animals (dogs – cats) after undergoing veterinary examination and receiving the proper vaccinations to ensure public health and individual safety

Customer Category

Individuals

Required Documents

1- Number of the previous license
2- Vaccination record
3- Lease/ownership contract of the residence location
4- Pet picture
5- Pet ownership certificate: Purchase bill if the pet is purchased, or importation permit

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

Pet animal licensing – dog: AED 150
Pet animal licensing – cat: AED 50

Service Description

A government service that allows customers to request a site cleanliness certificate after the completion of construction work to ensure that there are no violations or notes in order to receive a refund on the insurance fees paid in advance to obtain building permit

Customer Category

Individuals – Corporates

Required Documents

1- Official letter requesting a site cleanliness certificate
2- Certificate of completion
3- Insurance receipt

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for the residential compounds of workers, as well as provide workers residence permits.

Customer Category

 Corporates

Required Documents

new, refurbished:
1- Attestation form.

2- Tenancy contract document for housing purposes in three copies.

3- A copy of the Emirates ID card for both parties.

4- A copy of the property title deed and a copy of the power of attorney if the agent is present.

5- A copy of the completion certificate for the building ( Building Department).

6- No objection certificate from Ajman Sewerage Company.

7- Staff ’s data from the company.

Procedures and Steps for Submitting the Request

1- Submit the application through the channel.

2- Processing the request within one working day.

3- Pay the fee.

4- Receipt of the contract and a staff accommodation permit.

Service delivery channels

1- Website – Online Customer Happiness Services
2- Customer Happiness Centre

FEES

1- Workers Residential Contract: (5%) of the annual lease value with a minimum of AED 1,000
2- Workers residence permit AED 1,000

Service Description

A government service that allows customers or the public to request waste containers in front of their houses and buildings

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals:
– Customer’s contact number or Makani number
Corporates:
– Commercial license
Government Institutions:
– Official letter from the concerned institutions

Procedures and Steps for Submitting the Request

1. Submitting the request through the mentioned service delivery channels
2. Approving the request (receiving a text message)

Service delivery channels

Website – Public Health and Environment System
Ajman Contact Center 80070

FEES

Free

Service Description

A government service that allows customers or the public to request the transfer of household waste

Customer Category

Individuals

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the mentioned service delivery channels
2. Approving the request (receiving a text message)

Service delivery channels

Website – Public Health and Environment System
Ajman Contact Center 80070

FEES

Free

Service Description

This service allows customers to make amendments on approved staff residential contracts and make updates on the data of these contracts.

Customer Category

 Corporates

Required Documents

1- Two copies of the lease contract that requires amendment.
2- Letter signed by the property owner to amend the contract data.
3- Copy of the owner’s Emirates ID card.

Procedures and Steps for Submitting the Request

1- Submitting the request through Channel.

2 – The procedure for the transaction and approval of the request within one working day.

3- Handing over the updated contract to the customer.

Service delivery channels

1- Website – Online Customer Happiness Services
2- Lease Regulation Department – Grand Mall

FEES

Free

Service Description

This service enables customers to obtain the technical approvals required for the licenses and permits of vehicles intended to be used in food and health activities in the Emirate to ensure their compliance with the applicable regulations and laws and protect public health.

Customer Category

 Corporates

Required Documents

1- Ownership details of the vehicle requested to be licensed
2- Distributors’ occupational health cards
3- Cooling and freezing vehicle calibration certificates
4- Food distributors’ training certificates

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

This service enables customers to obtain the technical approvals required for the licenses and permits of vehicles intended to be used in food and health activities in the Emirate to ensure their compliance with the applicable regulations and laws and protect public health.

Customer Category

 Corporates

Required Documents

1- Ownership details of the vehicle requested to be licensed
2- Distributors’ occupational health cards
3- Cooling and freezing vehicle calibration certificates
4- Food distributors’ training certificates

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

A government service that allows the customer to inquire about impounded private vehicles that were left behind and neglected across various facilities around the Emirate and request their recovery after payment of fees.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions
1- Copy of the owner’s Emirates ID
2- Copy of vehicle ownership, papers of vehicle possession or export, or vehicle data from the Traffic Services and Licensing Center.
3- Copy of the commercial or industrial license for all U Emirates of the country (Corporates)
4- Official authorization letter from the company to the Municipality & Planning Department (Corporates – Government Institutions)

Procedures and Steps for Submitting the Request

1. Submitting the request form online
2. Submitting a request to release impounded vehicles
3. Paying service fees
4. Receiving a notification through the system regarding the approval of the request

Service delivery channels

Website – Public Health and Environment System

FEES

AED 300 vehicle release charges
AED 100 light vehicle transportation charges
AED 600 heavy vehicle transportation charges
AED 200 boat transportation charges
AED 1,000 caravan transportation charges
AED 1,000 prefabricated house transportation charges
AED 500 as a fine for putting vehicles up for sale
AED 15 (per day) administrative, demurrage and guarding charges

Service Description

A service that enables customers to terminate the authentication of staff residential contracts.

Customer Category

 Corporates

Required Documents

1- A letter signed by both parties (the lessor and the tenant) cancelling the contract.

2- The lease contract to be cancelled (two copies).

3- Clearance from Ajman Sewerage Company.

Procedures and Steps for Submitting the Request

1- Submitting the application through the specified channel.

2- Checking the documents.

3- Processing the request within one working day.

4- Receipt of a copy of the cancelled contract and the contract cancellation certificate.

Service delivery channels

1- Website – Online Customer Happiness Services
2- Lease Regulation Department – Grand Mall

FEES

AED 100

Service Description

An annual investment contract that allows the beneficiary to use the leased land to carry out an activity at a fixed and agreed upon rate between the investor and the Department.

Customer Category

Individuals – Corporates

Required Documents

Individuals – Corporates
1- Request for a land rental 2- No-objection letter approved by His Highness the Chairman of the Department 3- valid ID card 4- valid passport (for residents) 5- Site building design

Procedures and Steps for Submitting the Request

1. Submitting the request form with a study on the project through one of the service delivery channels
2. Processing the request, issuing approval or rejection within 5 business days and notifying the customer
3.Ratifying a contract (constitutive contract) or a permit between the two parties Set all requirements for rent value and lease years for legal affairs to review and approve the contract
4. Pay the due rent and hand over to the tenant a copy of the receipt voucher and the lease contract or permit.,
5. Handing over the specified site to the lessee by the Investments Department

Service delivery channels

1-Investments Department
2-Email: invest@am.gov.ae
3-website

FEES

Apply for the service: Free
Upon attestation of the contract – rental contract attestation service fees apply

Service Description

A service that enables customers to authenticate lease complaints submitted by the owner or the tenant in the event of a dispute between the two parties, in order for a judicial ruling to be issued by the Rental Dispute Resolution Committee.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions
1- Letter from the Rental Dispute Committee
2- Three copies of the lease contract
3- Copy of the complainant’s ID card
4- Copy of the property owner’s title deed if the complainant owns the property with a copy of the power of attorney in case thereof
5- Copy of a previous certified contract or proof of lease agreement
6- No-objection certificate from Ajman Sewerage
7- Copy of the Emiri Decree establishing the institution (Government Institutions)

Procedures and Steps for Submitting the Request

1- Submitting the application through the channel.

2- Checking the transaction.

3- Paying the fees.

4- Accepting and contracting the certified contract within one working day.

Service delivery channels

1-Website – Online Customer Happiness Services
2-Lease Regulation Department – Grand Mall

FEES

1- Residential Contract: (2%) of the annual lease value with a minimum of AED 400
2- Investment Contract: (3%) of the annual lease value with a minimum of AED 1,000
3- Commercial Contract: (5%) of the annual lease value with a minimum of AED 500 in addition to sanitation fees
4- Workers-Staff Residential Contract: (5%) of the annual lease value with a minimum of AED 1,000

Service Description

An annual investment contract that allows the beneficiary to use the Emirate’s lighting poles, central islands, and roadsides for installing advertising billboards at a fixed rate specified within the advertising billboard fee table.

Customer Category

Individuals – Corporates

Required Documents

Individuals – Corporates
1- Request to rent spaces from the advertising company 2- valid ID card 3- valid passport (for residents) 4- A list of sites for rent against the type of billboard and pictures of the sites, 5- If the billboard is on the roofs of buildings, attach a letter from the consultant with the approval of (Buildings Department)

Procedures and Steps for Submitting the Request

1. Submitting the request form with a study on the project through one of the service delivery channels
2. Processing the request, issuing approval or rejection within 5 business days and notifying the customer
3.Ratifying a contract (constitutive contract) or a permit between the two parties Set all requirements for rent value and lease years for legal affairs to review and approve the contract
4. Pay the due rent and hand over to the tenant a copy of the receipt voucher and the lease contract or permit.,
5. Handing over the specified site to the lessee by the Investments Department

Service delivery channels

1-Investments Department
2-Email: invest@am.gov.ae
3-website

FEES

Apply for the service: Free
Upon attestation of the contract – rental contract attestation service fees apply

Service Description

The process of crushing, breaking and aggregation of rocks to be used in building materials by a specialized company.

Customer Category

Individuals – Corporates

Required Documents

Individuals – Corporates
1- Crushing license request letter 2- Valid ID card 3- Valid passport (for residents) 4- Aerial photograph and site plan

Procedures and Steps for Submitting the Request

1. Submitting the request form with a study on the project through one of the service delivery channels
2. Processing the request, issuing approval or rejection within 5 business days and notifying the customer
3.Ratifying a contract (constitutive contract) or a permit between the two parties Set all requirements for rent value and lease years for legal affairs to review and approve the contract
4. Pay the due rent and hand over to the tenant a copy of the receipt voucher and the lease contract or permit.,
5. Handing over the specified site to the lessee by the Investments Department

Service delivery channels

1-Investments Department
2-Email: invest@am.gov.ae
3-website

FEES

Apply for the service: Free
Upon attestation of the contract – rental contract attestation service fees apply

Service Description

An annual investment contract enabling the beneficiary to use the rented premises to practice a commercial activity at a set value specified in the contact concluded between both parties.

Customer Category

Individuals – Corporates

Required Documents

Individuals – Corporates
1- Request letter from the lessee 2- Valid ID card 3- Valid passport (for residents)

Procedures and Steps for Submitting the Request

1. Submitting the request form with a study on the project through one of the service delivery channels
2. Processing the request, issuing approval or rejection within 5 business days and notifying the customer
3.Ratifying a contract (constitutive contract) or a permit between the two parties Set all requirements for rent value and lease years for legal affairs to review and approve the contract
4. Pay the due rent and hand over to the tenant a copy of the receipt voucher and the lease contract or permit.,
5. Handing over the specified site to the lessee by the Investments Department

Service delivery channels

1-Investments Department
2-Email: invest@am.gov.ae
3-website

FEES

Apply for the service: Free
Upon attestation of the contract – rental contract attestation service fees apply

Service Description

It is a permit to rent vacant spaces in parks for investors to hold their own seasonal events and activities, event sites, car wash sites, smart device sites and other sites, according to a specific value between the department and the investor.

Customer Category

Individuals – Corporates

Required Documents

Individuals – Corporates
1- Request letter from the lessee 2- Valid ID card 3- Valid passport (for residents)

Procedures and Steps for Submitting the Request

1. Submitting the request form with a study on the project through one of the service delivery channels
2. Processing the request, issuing approval or rejection within 5 business days and notifying the customer
3.Ratifying a contract (constitutive contract) or a permit between the two parties Set all requirements for rent value and lease years for legal affairs to review and approve the contract
4. Pay the due rent and hand over to the tenant a copy of the receipt voucher and the lease contract or permit.,
5. Handing over the specified site to the lessee by the Investments Department

Service delivery channels

1-Investments Department
2-Email: invest@am.gov.ae
3-website

FEES

Apply for the service: Free
Upon attestation of the contract – rental contract attestation service fees apply

Service Description

This service enables any user registered on the e-service system to add the properties they own or represent to their account in order to be available at a later time for any lease contract request services.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions
1- Copy of title deed and a Copy of the power of attorney in case thereof
2- Copy of land plan and completion certificate
3- Copy of passport
4- Copy of ID card
5- Copy of the Emiri Decree establishing the institution (Government Institutions)

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Examining the request and issuing approval within one business day.

Service delivery channels

Website – Tasdeeq

FEES

Free

Service Description

A consulting service to inspect investors’ new sites
in order to issue the initial approval for licensing food and health activities before starting economic licensing procedures.

Customer Category

Individuals – Corporates

Required Documents

1- Details of the site requested to be inspected (Makani number – site / warehouse number)
2- Details of the activity requested to be licensed

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 200