Service Description

Residential: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for the residence of families in residential units.

Investment: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for the investment of lands and properties.

Commercial: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for economic activities.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals:
Residential
– Authentication form
– Copy of the tenant’s passport
– Copy of the tenant’s ID card
– No-objection certificate from Ajman Sewerage
Investment
– Authentication form
– No-objection certificate from Ajman Sewerage

Corporates – Government Institutions:
Residential
– Authentication form
– Copy of the tenant’s passport (Corporates)
– Copy of the tenant’s ID card (Corporates)
– No-objection certificate from Ajman Sewerage
Investment
– Authentication form
– No-objection certificate from Ajman Sewerage
Commercial
– Authentication form
– No-objection certificate from Ajman Sewerage

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Examining the transaction and issuing approval within one business day.
3. Paying the service fees electronically.

Service delivery channels

Website – Tasdeeq

FEES

Authentication of Residential Contracts:
– (2%) of the lease value for a real estate unit according to the rental property calculator with a minimum fee of AED 400 (for non-nationals). National citizens are exempt from paying fees.
Authentication of Investment Contracts:
– (3%) of the annual lease value with a minimum of AED 1,000.
Authentication of Commercial Contracts:
– (5%) of the annual lease value with a minimum of AED 500.
– Sanitation fees as per activity.

Service Description

A service that enables customers to obtain all initial approvals required for the licenses and permits of food and health activities of food facilities in the Emirate to ensure that all activity requirements are met before starting the activity.

Customer Category

 Corporates

Required Documents

1- Economic permit request (Initial approval of the Department of Economic Development)
2- Lease / ownership contract
3- Detailed internal layout of activity requirements from a company approved by the Department

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 200: Inspection fees for food or health facility – limited activities (license / renewal)
AED 500: Inspection fees for food or health facility – medium-scale activities (license / renewal)
AED 1,000: Inspection fees for food or health facility – large-scale activities (license / renewal

Service Description

A service that enables customers to renew initial approvals required for the licenses and permits of food and health activities of food facilities in the Emirate to ensure that all activity requirements are met before starting the activity.

Customer Category

 Corporates

Required Documents

1- Economic permit request (Initial approval of the Department of Economic Development)
2- Lease / ownership contract
3- Detailed internal layout of activity requirements from a company approved by the Department

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 200: Inspection fees for food or health facility – limited activities (license / renewal)
AED 500: Inspection fees for food or health facility – medium-scale activities (license / renewal)
AED 1,000: Inspection fees for food or health facility – large-scale activities (license / renewal

Service Description

A service that enables customers to issue different official certificates or letters to UAE government entities as per their request. This service is provided to companies in the Emirate of Ajman only.

Customer Category

 Corporates

Required Documents

Details of the entity for which the certificate is required or any attachment proving that

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

Residential: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for the residence of families in residential units.

Investment: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for the investment of lands and properties.

Commercial: A regulatory service aiming to preserve the rights of both parties (the owner and the tenant) in the Emirate under the applicable regulations and rules for economic activities.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals:
Residential
– Authentication form
– Copy of the tenant’s passport
– Copy of the tenant’s ID card
– No-objection certificate from Ajman Sewerage
Investment
– Authentication form
– No-objection certificate from Ajman Sewerage

Corporates – Government Institutions:
Residential
– Authentication form
– Copy of the tenant’s passport (Corporates)
– Copy of the tenant’s ID card (Corporates)
– No-objection certificate from Ajman Sewerage
Investment
– Authentication form
– No-objection certificate from Ajman Sewerage
Commercial
– Authentication form
– No-objection certificate from Ajman Sewerage

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Examining the transaction and issuing approval within one business day.
3. Paying the service fees electronically.

Service delivery channels

Website – Tasdeeq

FEES

Authentication of Residential Contracts:
– (2%) of the lease value for a real estate unit according to the rental property calculator with a minimum fee of AED 400 (for non-nationals). National citizens are exempt from paying fees.
Authentication of Investment Contracts:
– (3%) of the annual lease value with a minimum of AED 1,000.
Authentication of Commercial Contracts:
– (5%) of the annual lease value with a minimum of AED 500.
– Sanitation fees as per activity.

Service Description

A service that enables customers to obtain accreditation of health supervision staff in food and health facilities in the Emirate to ensure their effective implementation of food and public health safety management systems.

Customer Category

 Corporates

Required Documents

1- Health supervisor’s details (academic qualifications – experience and training certificates in the field of food and public health)
2- Training certificate from Ajman Public Health Program (APHP)
3- The supervisor’s occupational health card

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 500

Service Description

A service that enables customers to renew accreditation of health supervision staff in food and health facilities in the Emirate to ensure their effective implementation of food and public health safety management systems.

Customer Category

 Corporates

Required Documents

1- Health supervisor’s details (academic qualifications – experience and training certificates in the field of food and public health)
2- Training certificate from Ajman Public Health Program (APHP)
3- The supervisor’s occupational health card

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 500

Service Description

This service enables customers to terminate residential, investment or commercial contracts.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals:
Residential – Investment
– Letter signed by both parties (owner and tenant) terminating the contract
– Clearance from Ajman Sewerage

Corporates – Government Institutions:
Residential – Investment
– Letter signed by both parties (owner and tenant) terminating the contract
– Clearance from Ajman Sewerage
Commercial
– Letter signed by both parties (owner and tenant) terminating the contract
– Clearance from Ajman Sewerage

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Processing the request within one business day

Service delivery channels

1- Website – Tasdeeq
2- MPDA mobile app

FEES

Free

Service Description

This service allows customers to obtain a night work permit for implementing building and construction works at night during specific hours of the evening for a specified time period. The permit is given after receiving the supervisor’s approval on the site’s terms and conditions.

Customer Category

Corporates

Required Documents

Corporates: 1- copy of building permit

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents.
2.If the request is approved, fees are paid, and the permit is issued.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

1- Website – Online Customer Happiness Services
2- Buildings Department

FEES

500 AED

Service Description

A service that enables customers to obtain accreditation of food safety management system certification companies and auditors in the Emirate to ensure the quality and reliability of such public health supporting companies.

Customer Category

 Corporates

Required Documents

1- From outside the Emirate: Company accreditation certificates from the municipality it is affiliated to and the type of accreditation
2- Service providers’ specialized certificates as per the type of service accreditation
3- Service providers’ ID documents proving their employment at the company
4- Auditors’ APHP accreditation certificates

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 3000

Service Description

A service that enables customers to obtain accreditation of food safety and public health consultancy companies and their consultants in the Emirate to ensure the quality and reliability of such public health supporting companies.

Customer Category

 Corporates

Required Documents

1- From outside the Emirate: Company accreditation certificates from the municipality it is affiliated to and the type of accreditation
2- Service providers’ specialized certificates as per the type of service accreditation
3- Service providers’ ID documents proving their employment at the company
4- Auditors’ APHP accreditation certificates

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 3000

Service Description

A service that enables customers to obtain accreditation of food safety management systems training companies and trainers in the Emirate to ensure the quality and reliability of such public health supporting companies.

Customer Category

 Corporates

Required Documents

1- From outside the Emirate: Company accreditation certificates from the municipality it is affiliated to and the type of accreditation
2- Service providers’ specialized certificates as per the type of service accreditation
3- Service providers’ ID documents proving their employment at the company
4- Auditors’ APHP accreditation certificates

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 3000

Service Description

A service that enables customers to obtain accreditation of food analysis laboratories in the Emirate to ensure the quality and reliability of such public health supporting companies.

Customer Category

 Corporates

Required Documents

1- From outside the Emirate: Company accreditation certificates from the municipality it is affiliated to and the type of accreditation
2- ISO 17025 laboratory certification from the approved authorities in the country
3- A written undertaking by the company to report all improper results to the Department in order to take the necessary actions

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 3000

Service Description

A service that enables customers to obtain accreditation of drinking water tank cleaning and purifying companies in the Emirate to ensure the quality and reliability of such public health supporting companies.

Customer Category

 Corporates

Required Documents

1- From outside the Emirate: Company accreditation certificates from the municipality it is affiliated to and the type of accreditation
2- Service providers’ specialized certificates as per the type of service accreditation
3- Service providers’ ID documents proving their employment at the company
4- Chemical details
5- Diagram of the cleaning and purification process

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 3000

Service Description

A service that enables customers to obtain accreditation for food and health facility plan designing companies in the Emirate to ensure the quality and reliability of such public health supporting companies.

Customer Category

 Corporates

Required Documents

1- From outside the Emirate: Company accreditation certificates from the municipality it is affiliated to and the type of accreditation
2- Service providers’ specialized certificates as per the type of service accreditation
3- Service providers’ ID documents proving their employment at the company
4- – Copies of plans executed by the company (11 activities)

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 3000

Service Description

A service that enables customers to obtain accreditation for school and nursery food suppliers to ensure the safety of the food provided to this sensitive group of society and to preserve public health.

Customer Category

 Corporates

Required Documents

1- Facility APHP accreditation certificate
2- Details of meal transport and distribution vehicles
3- List of supplied food items
4- From outside the Emirate: Letter explaining the health status of the facility issued by the concerned municipality

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 500

Service Description

A service that enables customers to renew accreditation of food safety management system certification companies and auditors in the Emirate to ensure the quality and reliability of such public health supporting companies.

Customer Category

 Corporates

Required Documents

1- From outside the Emirate: Company accreditation certificates from the municipality it is affiliated to and the type of accreditation
2- Service providers’ specialized certificates as per the type of service accreditation
3- Service providers’ ID documents proving their employment at the company
4- Auditors’ APHP accreditation certificates

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 3000

Service Description

A government service that enables customers to obtain a permit to carry out maintenance works on an existing building.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions:1- Building owner ID card (individuals – Corporates)
2- Site plan
3- Maintenance contract between the owner and a general maintenance company
4- Architectural plans
5- Colour code or cladding sample in case of any changes in the external cladding
6- No- objection letter from the property owner to maintain (in case of tenant)

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website
2.If the request is approved, the maintenance permit is issued.
3.If the request is rejected, customer will be notified via system

Service delivery channels

1- Website – Online Customer Happiness Services
2- Buildings Department

FEES

1000 AED

Service Description

A service that enables customers to renew accreditation of food safety and public health consultancy companies and their consultants in the Emirate to ensure the quality and reliability of such public health supporting companies.

Customer Category

 Corporates

Required Documents

1- From outside the Emirate: Company accreditation certificates from the municipality it is affiliated to and the type of accreditation
2- Service providers’ specialized certificates as per the type of service accreditation
3- Service providers’ ID documents proving their employment at the company
4- Auditors’ APHP accreditation certificates

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 3000

Service Description

A service that enables customers to renew accreditation of food safety and public health consultancy companies and their consultants in the Emirate to ensure the quality and reliability of such public health supporting companies.

Customer Category

 Corporates

Required Documents

1- From outside the Emirate: Company accreditation certificates from the municipality it is affiliated to and the type of accreditation
2- Service providers’ specialized certificates as per the type of service accreditation
3- Service providers’ ID documents proving their employment at the company
4- Auditors’ APHP accreditation certificates

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 3000

Service Description

A service that enables customers to renew accreditation of food analysis laboratories in the Emirate to ensure the quality and reliability of such public health supporting companies.

Customer Category

 Corporates

Required Documents

1- From outside the Emirate: Company accreditation certificates from the municipality it is affiliated to and the type of accreditation
2- ISO 17025 laboratory certification from the approved authorities in the country
3- A written undertaking by the company to report all improper results to the Department in order to take the necessary actions

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 3000

Service Description

A service that enables customers to obtain a refund on the insurance fees paid for (building permits/maintenance permits/demolition permits/sunshades) after the project is completed.

Customer Category

Individuals – Corporates

Required Documents

Individuals:
1- Copy of the owner’s ID card
2- Permits (maintenance / sunshades / demolition)
3- Original insurance (customer’s payment receipt)
Corporates:
1- Copy of the owner’s ID card
2- Original insurance (customer’s payment receipt)
3- Permits (final certificate of completion / maintenance/ sunshade / demolition)
4- Bank account number of the corporation

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents
2.If the request is approved, request will be transferred to financial department for refunding via Bank account or via Cheque
3.If the request is rejected, customer will be notified via system

Service delivery channels

1- Website – Online Customer Happiness Services
2- Buildings Department

FEES

Free

Service Description

A service that enables customers to renew accreditation for food and health facility plan designing companies in the Emirate to ensure the quality and reliability of such public health supporting companies.

Customer Category

 Corporates

Required Documents

1- From outside the Emirate: Company accreditation certificates from the municipality it is affiliated to and the type of accreditation
2- Service providers’ specialized certificates as per the type of service accreditation
3- Service providers’ ID documents proving their employment at the company
4- – Copies of plans executed by the company (11 activities)

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 3000

Service Description

This service enables customers to obtain technical approval from the construction engineer on concrete casting (foundations / ground bridges / ceilings). This request is must be submitted by the project’s consultant after being approved.

Customer Category

Corporates

Required Documents

Corporates:
1- Surveying certificates for land demarcation and external gate level determination
2- Land demarcation certificate in case of submitting an inspection request of the foundations
3- Ground bridges level check certificate in case of submitting an inspection request
4- Soil / iron tests upon submitting an inspection request of the foundations
5- Approved structural plans
6- Commitment to safety letter from the contractor regarding the integrity of ceiling wrenches with heights lower than 4 meters. (The letter shall be submitted by the safety and security company if the ceiling height is over 4 meters)
7- Brick test report in case of inspecting ground bridges
8- Certificate of liability in the case of post-tensioned slab ceilings
9-Concrete cubes test report 7 days and 28 days after the casting date for items that precede the item required for inspection.

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents
2.Scheduling a field visit date with contractor engineer and supervisor consultant
3. field visit
2.If the request is approved, customer will be notified via system
3.If the request is rejected, customer will be notified via system

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

Free

Service Description

A service that enables customers to obtain approval on master plans of food and health facilities to ensure the compliance of their activity with the applicable health requirements.

Customer Category

 Corporates

Required Documents

1- Engineering plan in JPG/PNG format for approval
2- Detailed list according to the activity type

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

A service that enables customers to amend the approval on plans of food and health facilities to ensure the compliance of their activity with the applicable health requirements.

Customer Category

 Corporates

Required Documents

1- Engineering plan in JPG/PNG format for approval
2- Detailed list according to the activity type

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

This service enables customers to obtain To Whom It May Concern certificates addressed to specific entities.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions:
Request letter
Site plan issued from Ajman Municipality

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website.
2.If the request is approved, the statement is issued.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

100 AED
An additional 50 AED will be added if a demolition certificate is requested

Service Description

Issuing health certificates permitting the exportation of foodstuffs outside the country and confirming the safety of foodstuffs for human consumption and that they have undergone proper procedures as per the laws and regulation applicable in the UAE.

Customer Category

 Corporates

Required Documents

1- Information of foodstuffs mentioned in the exportation request (type – category – quantity)
2- Laboratory analyses of the foodstuffs listed in the service request – if available
3- bill of sale approved by the Chamber of Commerce and Industry

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 200

Service Description

Issuing a health release certificate for foodstuffs shipments imported into the Ajman Port after those products are examined and registered and after the concerned authorities make sure that they comply with the laws and regulations applicable in the UAE

Customer Category

 Corporates

Required Documents

1- Information of foodstuffs mentioned in the exportation request (type – category – quantity)
2- Foodstuffs health certificate issued by the official health authorities at the countries of origin
3- Certificate of origin for the foodstuffs in the shipment
4- Customs declaration certificate confirming the entry of those goods into the country
5- Packing list for the foodstuffs in the shipment
6- Halal certificate for animal products – issued by the official authorities in the country
7- Specialized certificates/ administrative decisions as per the foodstuffs types
8- Laboratory analyses of the foodstuffs listed in the service request (application) – if available

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 200

Service Description

Issuing a health release certificate for foodstuffs shipments imported into other ports in the UAE to have them transferred to Ajman for examination and registration after the concerned authorities ensure their compliance with the laws and regulations applicable in the UAE

Customer Category

 Corporates

Required Documents

1– No Objection Certificate on the transfer of the foodstuffs shipment/ ZAD Federal Smart Portal
2- Information of foodstuffs mentioned in the exportation request (type – category – quantity)
3- Foodstuffs health certificate issued by the official health authorities at the countries of origin
4- Certificate of origin for the foodstuffs in the shipment
5- Customs declaration certificate confirming the entry of those goods into the country
6- Packing list for the foodstuffs in the shipment
7- Halal certificate for animal products – issued by the official authorities in the country
8- Specialized certificates/ administrative decisions as per the foodstuffs types
9- Laboratory analyses of the foodstuffs listed in the service request (application) – if available

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 200

Service Description

Issuing health certificates permitting the exportation of foodstuffs outside the country and confirming the safety of foodstuffs for human consumption and that they have undergone proper procedures as per the laws and regulation applicable in the UAE

Customer Category

 Corporates

Required Documents

1- Information of foodstuffs mentioned in the exportation request (type – category – quantity)
2- Laboratory examinations of the foodstuffs identified in the service request
3- Bill of sale approved by the Chamber of Commerce and Industry

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 200

Service Description

Issuing a veterinary exportation health certificate for the exportation of animal products (consumable – non-consumable)

Customer Category

 Corporates

Required Documents

1- Laboratory reports confirming the safety of animal products identified for human consumption
2- Certificates of origin for raw and processed materials to be exported

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 200

Service Description

Issuing certificates confirming the completion of procedures pertaining to the release of shipments to be transferred to the State’s municipalities, as well as issuing a certificate of no objection by the Department.
Those certificates shall be submitted at the Financial Section at the Department in line with the applicable procedures.

Customer Category

 Corporates

Required Documents

1- Certificate on transferring shipments from Ajman to the concerned municipality
2- Health release certificate issued by the concerned municipality confirming that shipments have been processed properly
3- Financial insurance payment receipt

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

Free

Service Description

A government service that enables customers to obtain a certificate of completion for all types of building permits upon finishing the construction work in full in accordance with the plans approved by the Department and in accordance with technical and engineering specifications and requirements after conducting the on-site inspection by the engineers of the Supervision & Engineering Monitoring Section.

Customer Category

Corporates

Required Documents

Corporates:
1-Completion certificate request form (final) approved by Ajman Sewerage
2- All building inspection reports
3- Water insulation guarantee from the contractor
4- Letter from the Civil Defence guaranteeing the fulfilment of general safety requirements
(Note: all buildings except for residential villas)
5- Clearance from the Department of Roads and Infrastructure(Note: all buildings except for residential villas)
6- Makani number from the Department of Spatial Information Systems

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents.
2.Scheduling a field visit date with contractor engineer and supervisor consultant.
3. field visit.
4.If the request is approved, fees must be payed, and to receive Final Certificate of Completion.
5.If the request is rejected, customer will be notified via system.

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

1- All buildings: AED 2000
2- Private villas + farms: AED 500

Service Description

A public service that enables users to submit their suggestions and their innovative ideas with a description through the website of the Municipality and Planning Department – Ajman. This service is available 24/7 and calls are received in three languages (Arabic – English – Urdu) (response will be submitted during business days only).

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the suggestion through one of the mentioned service delivery channels
2. Filling out the suggestion form
3. Receiving a text message with the suggestion number
4. Examination of the suggestion by the concerned department.
5. Informing the applicant of the status of their suggestion via email or text message

Service delivery channels

Website
MPDA phone app
Ajman Contact Center 80070

FEES

Free

Service Description

A public service that enables users to submit their complaints regarding the services provided by the Municipality and Planning Department – Ajman. This service is available 24/7 and calls are received in three languages (Arabic – English – Urdu) (response will be submitted during business days only).

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the complaint through one of the mentioned service delivery channels.
2. Examining and assessing the complaint.
3. Processing the complaint.
4. Closing the complaint.

Service delivery channels

Website
MPDA phone app
Ajman Contact Center 80070

FEES

Free

Service Description

This service allows facilities to issue official certificates requested by local or federal government institutions in the country. The service is available under the (To Whom It May Concern Certificate – Other) option which allows customers to type the subject of the certificate. This service provides customers with certificates tailored as per their request and can be addressed to the concerned institution.

Customer Category

Corporates

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

A government service that enables customers to obtain a technical statement granted to facilities that perform any primary treatment of hazardous waste resulting from their industrial activity, stating the efficiency and effectiveness of the methods utilized at the treatment unit, whether in relation to liquid or solid hazardous waste.

Customer Category

Corporates

Required Documents

Technical report on the assessment of the treatment unit.

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

Service delivery channels

Website – Public Health and Environment System

FEES

AED 500

Service Description

This service allows facilities to issue official certificates indicating the facility’s commitment to environmental and public safety requirements as requested by local or federal government institutions in the country. The service is available under the (Compliance with Environmental and Safety Requirements) option. It provides customers with certificates tailored to their request and can be addressed to the concerned institution.

Customer Category

Individuals – Corporates

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

This service allows facilities to issue official certificates indicating the completion of environmental measurements as requested by local or federal government institutions in the country. The service is available under the (Environmental Measurements Certificate of Completion) option. It provides customers with certificates tailored to their request and can be addressed to the concerned institution.

Customer Category

Corporates

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

A government service that allows customers to renew a well drilling permit and utilize the water for agricultural, commercial, or household purposes.

Customer Category

Individuals – Corporates

Required Documents

1- Land title deed.
2- Authorization statement by the owner delegating the applicant to complete the request (if the applicant is not the owner) Copy of the owner’s passport Copy of the owner’s Emirates ID card.

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

Service delivery channels

Website – Public Health and Environment System

FEES

Household purposes: AED 50 per well
Agricultural purposes: AED 100 per well
Commercial purposes: AED 10000

Service Description

A government service that allows customers to obtain a well drilling permit that enables them to utilize the water for agricultural, commercial, or household purposes

Customer Category

Individuals – Corporates

Required Documents

1- Land title deed.
2- Authorization statement by the owner delegating the applicant to complete the request (if the applicant is not the owner) Copy of the owner’s passport Copy of the owner’s Emirates ID card.

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

Service delivery channels

Website – Public Health and Environment System

FEES

Household purposes: AED 50 per well
Agricultural purposes: AED 100 per well
Commercial purposes: AED 10000
Commercial request submission fees: AED 2000

Service Description

A government service that allows customers to request water withdrawal from the creek or the sea in order to pump the water to the facility for specific periods

Customer Category

Corporates

Required Documents

Points of water withdrawal plan

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 300 per month for each point

Service Description

A government service that allows customers to request a permit for a vehicle to withdraw the groundwater resulting from excavation.

Customer Category

Corporates

Required Documents

1- Vehicle permit request letter
2- Copy of the vehicle license from both sides, issued by the Emirate of Ajman
3- Site plan
4- Building permit or no-objection certificate
5- Commercial license of the contracting company issued by the Emirate of Ajman
6- Commercial license of the groundwater withdrawal company issued by the Emirate of Ajman

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

1- 1000-gallon vehicle: AED 3000 + AED 1500 insurance fees per month
2- 5000-gallon vehicle: AED 5000 + AED 3000 insurance fees per month
3- 10,000-gallon vehicle: AED 10,000 + AED 4000 insurance fees per month

Service Description

This service enables customers to obtain approval on swimming pools in public places and facilities to provide the highest standards of public health and safety and ensure their compliance with the approved regulations and laws.

Customer Category

Corporates

Required Documents

1- Swimming pool plans and engineering designs
2- Swimming pool site plan inside a building or the land
3- Land title deed, lease contract, or management contract
4- Lifeguard certificate

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 500

Service Description

This service enables customers to renew approval on swimming pools in public places and facilities to provide the highest standards of public health and safety and ensure their compliance with the approved regulations and laws.

Customer Category

Corporates

Required Documents

1- Swimming pool plans and engineering designs
2- Swimming pool site plan inside a building or the land
3- Land title deed, lease contract, or management contract
4- Lifeguard certificate

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 500

Service Description

A service that allows customers to renew the accreditation of consulting firms, treatment companies and other environmental services companies at the Department, enabling companies to carry out their business in the Emirate.

Customer Category

 Corporates

Required Documents

Business capability profile

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

Environmental studies companies: AED 1000
Environmental services companies: AED 500

Service Description

A service that allows customers (corporates) to obtain accreditation for consulting firms, treatment companies and other environmental services companies at the Department, enabling companies to carry out their business in the Emirate.

Customer Category

Corporates

Required Documents

Business capability profile

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

Environmental studies companies: AED 1000
Environmental services companies: AED 500

Service Description

A service that allows customers (corporates) to obtain certificates to export any chemical or hazardous materials
outside the country after undergoing inspection and audit by the competent authorities.

Customer Category

Corporates

Required Documents

1- Purchase invoice
2- Packing list
3- Material Safety Data Sheets (MSDS)

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 200

Service Description

A government service that allows customers to obtain an environmental permit that grants them initial or final approval on practicing environmental activities This includes industrial facilities, as well as facilities that engage in chemical trade, scrap trade and other activities that have an environmental impact. This service ensures that facilities comply with environmental requirements and guarantees the application and implementation of these environmental requirements.

Customer Category

Individuals – Corporates

Required Documents

Detailed internal layout of the activity requirements

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

1- Environmental permit – slightly hazardous activities: AED 300
2- Environmental permit – moderately hazardous activities: AED 500
3- Environmental permit – highly hazardous activities: AED 1000

Service Description

A government service that allows customers to renew their environmental permit that grants them initial or final approval on practicing environmental activities This includes industrial facilities, as well as facilities that engage in chemical trade, scrap trade and other activities that have an environmental impact. This service ensures that facilities comply with environmental requirements and guarantees the application and implementation of these environmental requirements.

Customer Category

Individuals – Corporates

Required Documents

Detailed internal layout of the activity requirements

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

1- Environmental permit – slightly hazardous activities: AED 300
2- Environmental permit – moderately hazardous activities: AED 500
3- Environmental permit – highly hazardous activities: AED 1000

Service Description

A service that allows customers to obtain a building permit for further construction on an existing building provided the consultant guarantees that the building is structurally safe and that it does not violate building specifications and requirements.

Customer Category

 Corporates

Required Documents

Corporates:

1- Commitment to safety letter from the consultant regarding the structural integrity of the existing building.
2- Valid consultant’s license.
3-Final architectural plans.
4- Approved plans from the General Directorate of Civil Defence – Ajman, (except for residential buildings).

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website.
2.If the request is approved, customer will receive permit.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

Website – AMAR

FEES

1. Service provision fees for all buildings except for private housing: 500 AED
2. Fees for providing service for private/agricultural residential buildings: 50 AED
3. Building permit for a private residential / agricultural building: 3.5 AED / square meter, with a minimum of 200 AED
4. Building permit for all buildings (other than residential / agricultural): 6 AED / square meter, with a minimum of 200 AED
5. Permit to build a private/agricultural fence: 200 AED
6. Building permit for a private residential/agricultural extension: 200 AED
7. License for indoor/outdoor private residential/agricultural canopies: 200 AED
8. Permit for indoor/outdoor shades for all buildings (other than residential/agricultural): 500 AED
9. Insurance: 2 AED per square meter for all types of buildings, with a minimum of 500 AED for residential sheds, 1000 AED for annexes, 2,000 AED for residential villas, and 3000 AED for all types of buildings (other than residential / agricultural).
10. Technical report fee: 1000 AED

Service Description

A government service that allows customers to obtain a (new/ Addition to under construction Building) building permit approved by the Department and in compliance with building specifications and requirements.

Customer Category

Corporates

Required Documents

Corporates:
1- Final architectural plans.
2- Final structural plans.
3- Approved plans from relevant entities (if any): FEWA AND Etisalat.
4- Letter from the supervising consultant for buildings consisting of more than 20 floors (if applicable).
5- Approval for a New Contractor Project.

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website.
2.If the request is approved, customer will receive permit.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

Website – AMAR

FEES

1. Fees for providing service for all buildings except private housing: 500 AED
2. Fees for providing service for private/agricultural residential buildings: 50 AED
3. Building permit for a private residential / agricultural building: 3.5 AED / square meter, with a minimum of 200 AED
4. Building permit for all buildings (other than residential / agricultural): 6 AED / square meter, with a minimum of 200 AED
5. Permit to build a private/agricultural fence: 200 AED
6. Building permit for a private residential/agricultural annex: 200 AED
7. License for indoor/outdoor private residential/agricultural canopies: 200 AED
8. Permit for indoor/outdoor shades for all buildings (other than residential/agricultural): 500 AED
9. Insurance: 2 AED per square meter for all types of buildings, with a minimum of 500 AED for residential sheds, 1000 AED for annexes, 2,000 AED for residential villas, and 3000 AED for all types of buildings (other than residential / agricultural).
10. Technical report fee: 1000 AED

Service Description

A service that enables customers to terminate a building permit before the start of construction at the site/after demolition if construction work has already commenced.

Customer Category

Corporates

Required Documents

Corporates: N/A

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents
2.If the request is approved, fees are paid, and the permit is issued.
3.If the request is rejected, customer will be notified via system

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

100 AED

Service Description

A service that enables customers to renew previously issued building permits in case of suspension of work, failure to start, or delay in implementation two years after the date of issuance of the first permit and each year thereafter.

Customer Category

Corporates

Required Documents

Corporates: 1- Renewal form
2- Copy of the architectural /structural audit statement
3- Consultant’s license
4- Contractor’s License

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents.
2.If the request is approved, fees are paid, and the permit is issued.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

200 AED
Technical report fees for buildings and facilities: 1000 AED

Service Description

A service that enables customers to obtain a building permit with the name of the new consultant upon the owner’s request.

Customer Category

Corporates

Required Documents

Corporates:

1- Electronic form
2- Approved supervision and contracting contracts
3- Form for mutual dissolution and settlement of consulting contract

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website
2.If the request is approved, customer will receive permit with the name of new consultant
3.If the request is rejected, customer will be notified via system

Service delivery channels

Website – AMAR

FEES

500 AED

Service Description

The service allows obtaining a building permit with the name of the new contractor upon the owner’s request, and terminate the contract with the former contractor.

Customer Category

 Corporates

Required Documents

Corporates:
1- New Contractor’s License
2- Approved supervision and contracting contracts
3- Form for mutual dissolution and settlement of consulting contract

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website
2.If the request is approved, customer will receive permit with the name of new contractor
3.If the request is rejected, customer will be notified via system

Service delivery channels

Website – AMAR

FEES

Contractor change fees: AED 500
Insurance fees: AED 2 / m² for all types of buildings, with a minimum of AED 500 for residential sunshades, AED 1000 for annexes, AED 2000 for residential villas, and AED 3000 for all types of buildings (except private residential/agricultural buildings)

Service Description

A service that enables customers to obtain approval on modifications to a project that is under construction. Modifications may include some/all architectural/ structural plans.

Customer Category

Corporates

Required Documents

Corporates:
1-Architectural plans.
2- Structural plans.
3- Approved plans from the General Directorate of Civil Defence, (except for residential buildings).
4- Approved plans from relevant entities (if any): FEWA AND Etisalat and Ajman sewerage.
5- Modification form.

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents.
2.If the request is approved, fees are paid, and the permit is issued.
3.If the request is rejected, customer will be notified via system.

Service delivery channels

Website – AMAR

FEES

200 AED

Service Description

Government service that enables customers to request physical, chemical, and microbiological testing of food samples to verify their compliance with the approved standards. Such tests include the examination of imported and exported samples, food labels, promotional samples, and periodic samples.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

1- Sample testing request (Sample Receipt Form).
2- Food label to be examined for approval; in case of requesting Food label examination and assessment (corporates).
3- Sample testing request letter (government institutions).

Procedures and Steps for Submitting the Request

1- Submitting the application through the website or through the Food and Environment Laboratory Department outlet.
2- It requires personal attendance to submit the sample in both cases (submission through the site or from the port).
3- Examination of samples in the laboratory.
4- Pay the fees and receive the report electronically.

Service delivery channels

1- Website – Public Health and Environment System
2- Food and environment laboratory outlet

FEES

Emiri Resolution No. (3) of 2018 regarding fees for public health services

Service Description

Government service that enables customers to request environmental samples testing to verify their conformity with the approved standards. This include the examination of:
Seawater, organic fertilizers, lubricating oils, plastic bags, cosmetic products, factory waste, pool water, groundwater, and agricultural water .

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

1- request for (Sample testing – environmental) at the Department of Food and Environment Laboratory.
2- Sample testing request letter (government institutions).

Procedures and Steps for Submitting the Request

1- Submitting the application through the website or through the Food and Environment Laboratory Department outlet.
2- It requires personal attendance to submit the sample in both cases (submission through the site or from the port).
3- Examination of samples in the laboratory.
4- Pay the fees and receive the report electronically.

Service delivery channels

1- Website – Public Health and Environment System
2- Food and environment laboratory outlet

FEES

Emiri Resolution No. (3) of 2018 regarding fees for public health services

Service Description

This service enables customers to obtain a health certificate ensuring the validity of the frozen meat supervised by the Emirate’s abattoirs for human consumption.

Customer Category

 Corporates

Required Documents

Livestock proof of origin

Procedures and Steps for Submitting the Request

1. Submitting the request through the website.
2. Paying the fees, Approving the request.
3. Receipt of the transaction via the website.

Service delivery channels

Website – Public Health and Environment System

FEES

AED 100

Service Description

This service enables customers to obtain a health certificate attesting that the marine transport vessel is free from health pests according to the requirements of loading and unloading between ports. The certificate is issued after examining and inspecting the marine vessel and ensuring its pest-free status.

Customer Category

 Corporates

Required Documents

1- Marine transport vessel License
2- Previous certificate attesting that the marine transport vessel has been free from health pests
3- Entry and work permits

Procedures and Steps for Submitting the Request

1. Submitting the request through the website
2. Paying the fees, Approving the request
3. Receipt of the transaction via the website

Service delivery channels

Website – Public Health and Environment System

FEES

AED 300

Service Description

A service that allows customers to obtain information related to the services provided by the Department including procedures, fees, documents, etc. It also allows customers to inquire about the status of a submitted service request.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions
Number of the request in case of inquiring about the status of a certain submitted service request

Procedures and Steps for Submitting the Request

1. Submitting the request through one of the service delivery channels.
2. Processing the request within no more than one business day.

Service delivery channels

1- Website
2- Customer Happiness Center
3- Ajman Contact Center 80070
4- MPDA phone app
5- E-mail of the Customer Happiness Center (scs@am.gov.ae)

FEES

Free

Service Description

This service enables customers to obtain a demolition permit for all building types.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

Individuals – Corporates – Government Institutions:1-No-objection letter from: Federal Electricity & Water Authority (FEWA)/ Rental Dispute Committee/ Etisalat- Emirates Telecommunications Corporation
2- Contract with the demolition company, owner, and consultant
3- Site plan
4- No-objection letter from the property owner to commence demolition works (Corporates – Government Institutions)

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website
2.If the request is approved, the demolition permit is issued.
3.If the request is rejected, customer will be notified via system

Service delivery channels

1- Website – Online Customer Happiness Services
2- Buildings Department

FEES

1000 AED

Service Description

A service that enables customers to terminate a building permit before the start of construction at the site/after demolition if construction work has already commenced.

Customer Category

Corporates

Required Documents

Corporates
1- Final architectural plans
2- Structural executive plans
3- Approved plans from relevant entities (if any): FEWA AND ETISALAT
4- Letter from the supervising consultant for buildings consisting of more than 20 floors (if applicable).
5- Approval for a New Contractor Project

Procedures and Steps for Submitting the Request

1.Submitting the request and attaching the required documents and paying fees via website
2.If the request is approved, customer will receive permit
3.If the request is rejected, customer will be notified via system

Service delivery channels

Website – Start Service

FEES

1. Service provision fees for all buildings except for private residence: 500 AED
2. Fees for providing service for private/agricultural residential buildings: 50 AED
3. Building permit for a private residential / agricultural building: 3.5 AED / square meter, with a minimum of 200 AED
4. Building permit for all buildings (other than residential / agricultural): 6 AED / square meter, with a minimum of 200 AED
5. Permit to build a private/agricultural fence: 200 AED
6. Building permit for a private residential/agricultural annex: 200 AED
7. License for indoor/outdoor private residential/agricultural canopies: 200 AED
8. Permit for indoor/outdoor shades for all buildings (other than residential/agricultural): 500 AED
9. Insurance: 2 AED per square meter for all types of buildings, with a minimum of 500 AED for residential sheds, 1000 AED for annexes, 2,000 AED for residential villas, and 3000 AED for all types of buildings (other than residential / agricultural).
10. Technical report fee: 1000 AED

Service Description

This service allows customers to request animal slaughtering services under full veterinary supervision in order to protect public health and provide meat viable for human consumption through the prevention of any slaughtering activities outside abattoirs and by ensuring the safe disposal of slaughtering remains.

Customer Category

Individuals – Corporates

Required Documents

Individuals:
– Purchase invoices.
Corporates:
– Veterinary release certificates in case of animal imports.
– Animal health certificate from the farmer.

Procedures and Steps for Submitting the Request

1. Submit a slaughter service request on the MPDA smart application and pay the required fees for the service.

2.Attending the abattoir (Ajman, Masfout, Al Manama) in person with the required animal Paying the slaughtering fees and receiving the animal’s ID number.

3. Delivering the animal at the Animal Handover Area.
4. Conducting veterinary examination of the animal by veterinarians before starting the slaughtering process.
5. Completing the slaughtering process.
6. Cleaning the butchered meat.
7. Completing veterinary examination of the meat after slaughtering the animal.
8. Delivering the meat to the customer at the Delivery Area as per the animal’s ID number.

Service delivery channels

Ajman Central Abattoir / Masfout Abattoir/ Al Manama Abattoir / MPDA mobile app

FEES

Slaughtering small animals: AED 15
Slaughtering and cutting small animals: AED 25
Slaughtering large animals: AED 60
Slaughtering and cutting large animals: AED 90

Service Description

A government service that enables customers to pay environmental violation fees in accordance with the applicable procedures adopted via the Department’s MPDA electronic system.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

NA

Procedures and Steps for Submitting the Request

1. Submitting the request via smartphone application MPDA
2. Paying the violation fees
3. Notifying the customer that the payment has been completed

Service delivery channels

MPDA phone app

FEES

As per the value of the issued violation

Service Description

A service for registering customers (individuals, government or private institutions) in the department’s databases so that customers can apply for any of the services provided by the Municipality And Planning Department through a unified account without the need to re-register when applying to other services

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

1- valid Emirates ID card
2- valid passport (for residents)
3- Authorization letter for the authorized person (Government Institutions)

Procedures and Steps for Submitting the Request

1- Entering one of the service delivery channels,
2- Fill out the required data and attach the documents from the copy of the Emirates ID and passport
3- Services of receiving documents revised by the attached services.
4 – Show the official file to send an official letter,
5- In case the transaction is complete with the attachments, an e-mail will be sent to the customer and a text message will be sent to activate the registration account.

Service delivery channels

Website

FEES

Free

Service Description

A service that enables customers to pay health violations on food and health facilities

Customer Category

Individuals – Corporates

Required Documents

NA

Procedures and Steps for Submitting the Request

1- Log in through the MPDA application (open the application by registering via the application or with a digital ID)
2- Completing the payment process and receiving the receipt electronically

Service delivery channels

MPDA phone app

FEES

According to the violation

Service Description

A government service that allows customers to reserve a parking ticket for short or long periods through the mentioned channels.

Customer Category

Individuals

Required Documents

NA.

Procedures and Steps for Submitting the Request

1.Submitting via MPDA application.
2. paying fees.
3. approving request (notifying the customer of the approval of ticket payment).

Service delivery channels

1- MPDA mobile app
2- SMS 5155

FEES

Half an hour: AED 1
One hour: AED 2
One and a half hours: AED 3
Two hours: AED 4
VIP ticket:
Half an hour: AED 3
One hour: AED 6
One and a half hours: AED 9
Two hours: AED 12
du / Etisalat Text Message: One hour: AED 2.38
VIP parking cards: 6000AED/ annually
2- 3000 AED per 6 months
3- 1500 AED per 3 months
PARKING cards for (people of determination) free
Parking cards for (senior Emirates )free
Parking cards (citizens ) building residents free
first card + second card (annually ) free
Parking cards Environment Friend per year free
Parking cards for Governmental institutions, local and Bank institutions
first card -:
1- annually 1200 AED
2- 600 AED per six months
3- 300 AED per 3 months
second card:
1- annually 600 AED
2- 300 AED PER 6 MONTHS
3- 150 AED per 3 months

Service Description

A government service that allows customers to pay parking violation fees related to parking lots within the Emirate of Ajman through various channels.

Customer Category

Individuals – Corporates – Government Institutions

Required Documents

NA.

Procedures and Steps for Submitting the Request

1.Submitting via MPDA application.
2. paying fees.
3. approving request (notifying the customer of the approval of ticket payment).

Service delivery channels

1- MPDA mobile app
2- MOI UAE App
3- Customer Happiness Centre
4- Traffic and Licensing Department
5- Dubai Roads and Transport Authority

FEES

free (Value is determined based on the amount of violation).

Service Description

This service allows customers to request a veterinary examination service provided by the mobile veterinary clinic. The clinic arrives at the service request site and conducts the necessary veterinary examinations and tests depending on the type of request or situation.

Customer Category

Individuals

Required Documents

NA

Procedures and Steps for Submitting the Request

1- Submitting a service request on the MPDA application in case of requesting a fixed veterinary clinic service.
2- If a mobile veterinary clinic service is requested, contact is made through the government call centre 80070 or by attending the Veterinary Control Department at the central abattoir of the Emirate of Ajman.
3. Conducting the necessary veterinary examinations and tests according to the type of request or the case.
4. Providing the appropriate treatment.
5. Following up on the animal’s condition with the veterinarian.
6- Pay the prescribed fees for the service through the MPDA application.

Service delivery channels

1- Ajman Contact Centre 80070
2- Public Health Department / Veterinary Control Department
3- MPDA mobile app

FEES

Immunization against disease / dogs = 100
Vaccination against disease/ cats = 100
Vaccination against disease / cows, camels or horses = 30
Vaccination against disease / sheep – goats – sheep = 5
Animal numbering fee / sheep – goat – sheep = 5
Animal numbering fee / cows or camels = 5
Laboratory test for contagious abortion / sheep – goat – sheep = 5
Laboratory test for contagious abortion / camels or cows = 10
Surgery – Small (for an animal) = 50
Surgery – Large (for an animal) = 100
Breeding large animals = 100
Small animal generation = 50
Installing an electronic chip for companion animals = 100
Treat a small animal = 10
Treat a large animal = 50
Get rid of a dead animal – small animal = 50
Getting rid of a dead animal – a large animal = 150
Issuance of a certificate of immunization = 50
Issuance of an animal free of disease certificate = 100
Issuance of a death certificate = 100

Service Description

A service that allows customers to request a permit for underground pipe works to connect service lines within the road reserve

Customer Category

 Corporates – Government Institutions

Required Documents

Corporates: 1- site plan 2– Letter from the corporation
Government Institutions: 1- site plan 2- letter from Government institution

Procedures and Steps for Submitting the Request

1.Submitting the request at any of service channels and paying the fees
2. processing the request
3. Receiving the permit

Service delivery channels

1-Website – AMAR
2-MPDA mobile app

FEES

1 AED per square meter