The Municipality and Planning Department in Ajman is the first Department in the Emirate to be awarded the ISO 1001: 2018 Certificate

25 March 2019

HH Sheikh Rashid bin Humaid Al Nuaimi, Head of Municipality and Planning Department in Ajman, affirmed that the department is keen to provide the best services, simplify procedures and communicate effectively with all segments of the society as their satisfaction is the ultimate goal.


 This came during Al Nuaimi’s receipt of the ISO 1001:2018 certificate of customer satisfaction from the awarding company Bureau Veritas SA in the presence of HE Abdul Rahman Mohammed Al Nuaimi, Director General of the Department of Municipality and Planning in Ajman, HE Raja Rabia, Consul General of France in Dubai, Mr. Nicholas Milan, CEO of Bureau Veritas and Mr. Marwan Al Aridi, Certification Manager at the ISO-awarding company, Mr. Marwan Al Nuaimi, Director of the Department’s Customer Happiness Centers, Mr. Ibrahim Al Riyami, Head of Quality Assurance Department, and a number of employees.


He explained that the department has achieved a new feat that can be added to its record of achievements that aim to reach everyone in the emirate. He pointed out that the department deserved the ISO certificate to be the first government department in the Emirate of Ajman to receive such an honor for its full compliance with the provisions of the Customer Charter and its diligent work to implement it in a realistic manner.


He also said that the department is constantly seeking to learn customer’s opinions, observations and needs and turn them into a tangible reality. During the last period, the department has held intensive meetings with partners and learned efficient ways to achieve ideal services that not only meet the expectations of the customers but exceed them.


The department is working diligently to launch distinctive services through smart applications. It is working with its human resources to launch modern digital systems, including a system to read site plans and identify errors in just 3 minutes. In turn, this will facilitate procedures for owners, consultants and customers and enable them to receive a distinctive service in the least time and effort possible.


The department believes that it is a government institution that works hand in hand with local and federal authorities and agencies. It seeks to strengthen its relations with its partners and benefit from the fruitful experiences that aim, first and foremost, to serve the customer and facilitate the provision of a good life for citizens of the emirate. He also mentioned that the department signed a Memorandum of Understanding with Dubai Municipality to activate ‘Makani’ application in the emirate which enabled every individual to locate any building in a record period of time and with utmost accuracy. This also helped the authorities in Ajman, including the police and civil defense teams, to quickly reach desired destination, he added.



For his part, HE Abdul Rahman Al Nuaimi, Director General of the Department, gave a detailed explanation to his excellency and attendees about the Customer Satisfaction Charter, which includes promises made by the department to its customers to satisfy them and meet their needs with high quality and professionalism. He explained that the department trained its employees to handle customers in a courteous, friendly manner and smoothly communicate the necessary information. The employees were given intensive courses that aimed to educate them on suitable ways of receiving people of determination and enable them to deal with everyone in the community and in all languages.


Al Nuaimi said that in the last period the department has been able to achieve leadership in the field of digital transformation in its services to facilitate procedures for customers and enable them to receive services through smart applications that are available to everyone. The department is proud of what its employees have achieved and will seek to reach the best and make every customer in the emirate happy.


HE Raja Rabia appreciated the role of the department in rehabilitating the emirate to be a city full of events that attract people and visitors. In a few years, it was able to provide ideal services to customers everywhere and at any time.


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