Sharjah Police Shares the best Practices followed by the Department of Municipality in Customer Happiness and Department’s Covid-19 Experience

A delegation of Sharjah Police shared the best customer happiness standards and experience of Ajman’s Department of Municipality & Planning in business continuity during Covid-19 pandemic.


At the beginning of the meeting, Mr. Marwan Al-Nuaimi, Director of the Department's Customer Happiness Centers outlined the preventive measures followed by the Department which managed to launch an emergency customer happiness platform, provide the best services for customers without fail and apply remote working for the safety and health of all. He continued that the Department launched Qareeb remote communication channel to enable customers to have smart and direct communication with the Department and responded to all inquiries in record time, adding that service centers were reopened with highest caution and in compliance with preventive procedures.


Al-Nuaimi also spoke about emergency customer happiness platform which was developed in March 2020 and brought together 39 services, emphasizing that due to customers’ need to visit service centers, the Department created Qareeb which enabled service delivery via the smart and effective system.


For his part, Mr. Rashid Ahmed Bani Hashim, Director of Corporate Communication & Marketing and Chairman of High Business Continuity Committee for Business Continuity at the Department briefed the delegation on the preventive measures followed within the Department to ensure best services are provided to customers regardless of circumstances, stressing that the Department formed a business continuity committee which collaborated and coordinated with all departments to ensure non-stop service delivery and achievement of highest degrees of readiness.


Bani Hashem added that the Department managed to develop a range of service works and preventive programmes during Covid-19 under the direct follow-up of the leadership and it also adopted a set of international standards for service delivery and business continuity.


For his part, Yousuf Khalid Al Shaiba, Director of Customer Happiness Center at the Department briefed on Department’s ceaseless efforts to make customers happy and think about how to provide the best services and meet all needs and requirements. The past years witnessed the launch of Nasheet Project, linking to UAE pass, development of electronic systems and personnel motivation through “Sponsor of Faza’a” initiative, believing that employee happiness contributes to the delivery of the best services.


Al Shaiba stressed that the Department is proud of results achieved in customer happiness. “happiness indicator is today 99% and we still look forward to achieving the best and outreaching all society members, where the Department’s development team will launch more projects that benefit all”, he said.


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