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Customer Service Charter

We in Ajman Municipality and planning Department pledge to achieve your happiness throughout providing best services, simplifying procedures, and applying best practices followed all over the world to serve you with leading visions and well-prepared staff.

Our commitment

  • We will treat you with interest, respect and cheerfulness.
  • You will receive distinct and fair service.
  • We will deal with your needs professionally and we will do our best to achieve them.
  • We promise to offer easy and fast service.
  • We will provide you with accurate information and procedures for proper service.
  • We will provide you with high quality service under one roof as possible.
  • We will work to provide our service through convenient channels and in a timely manner.
  • We will welcome your suggestions in order to share the development of our service.
  • We will respond to any comments or complaints about the services provided to customers as soon as possible.
  • We will deal with people of determination with highest level in providing services.
  • We promise to maintain the confidentiality of your data and not to disclose it

What we wish from you to deliver you with a distinct service

  • Appreciating our employees efforts in serving you and treating them with mutual respect.
  • Preparing your documents required in advance to help complete the process.
  • Informing us with any errors or modifications in the information as soon as possible.
  • Letting us know of any change in your personal information or conditions related to the completion of service.
  • Respond to customer service team inquiries to help serve you in a timely manner.