breadcrumb
  3. Services Catalogue

Services Catalogue

agricultureEnvironmental management and development
licensesProject Management and Investment
healthDepartment of Public Health
agricultureAgriculture and Public Parks
agricultureDepartment of Food and Environment Laboratory
public-servicesDepartment of Public Services
planningFinancial Affairs Administration
licensesPlanning and Survey Department
road-accidentsBuilding Management
roadsRoad And Infrastructure Management
agricultureEnvironmental management and development
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  • Customer Steps
  • Submitting the Application related to the Permission or Certificate
  • Payment of Service Payable Fees
  • Inspection or Audition
  • Waiting till the Completion of Inspection or Audition
  • Asking for additional Documents in case of Need
  • Making Sure of Matching the Environmental Requirements
  • Making the Procedure whether it is Acceptance of Refusal
  • The Final Approval of the Procedure
  • Printing and Receiving
 
Well Licensing Application
 
10000.
A Green Card Extracted for Every Facility Subject to the Environmental control.
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
 
  • After getting the License Copy, the Prescribed Fees must be Paid
  • The Customer Gets the Green Card
 
1- Bringing a Copy of the Valid Commercial License
 
50.00 AED
 
Fulfilling the Environmental Conditions related to Swimming Pools
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  • Environment Service Procedure
     
The Required Document
5-   A Copy of the Commercial License”
The Sinks Schematics
A list of the used material in Building
A Contract with the Treating Company
the Site Map
 
500
A statement of the efficacy and proficiency of the processing unit that is given to the entity which performs every primary processing of the hazardous waste resulting from its industrial activity.
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
  • Submitting the Application
  • Paying the Fees
  •  Matching the Application
  • Scheduling the Inspection
  • Performing the Inspection
  • Taking a Sample of the Violations
  • Issuing the Inspection Approval
  • Issuing the Approval"
 
1- A Copy of the Commercial License
2-Certifying the Company Performing the Work
3-    Processing System Specifications
4-    The Lab Reports of the Waste
5-     Site Map
500.00 AED
 
Reviewing the proficiency of the companies that perform the environmental studies or Installing the primary processing systems and approving them to be able to work in the Emirate according to the highest Standards.
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Website;
Customer Service;
 
none
 
none
 
1000
 
Certification of the companies working in the food consultancy field inside the emirate, as well as accreditation of the consultants in charge of food consultancy processes
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Filling in the registration application of the service
  2. Enclosing all documents required for registration with the application
  3. Paying the Registration fees"
 
1- The occupational license from one of the state’s municipalities (facility outside the emirate), to be enclosed with the registration application 
2- The activities licensed for the company by the municipality to which the company is affiliated
3- The company address and contact numbers for companies outside the emirate.
4- The company shall have a previous certification from the municipality to which it is affiliated      (for companies outside the emirate )
5- The company shall have qualified and accredited staff in the food consultancy process field and in the application of food safety management systems. Enclosing the curriculum vitae of consultants and copies of their training certificates and educational qualification.
6- A copy of the consultant’s business cards 
7. Providing a detailed administrative plan for the company, and enclosing it with the application.
8. Documented internal procedures followed by the company in food consultancy processes.
9.
10. The service fees payment receipt (in the case of cash payment)
 
1000
 
The Service of Any Environmental Requirements  Submits an Application from the Department and includes a Commitment to Get Rid of the Medical Waste, and Sticking to the Requirements 
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving 
 
A Message for whom it May Concern Application
 
100
 Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Website; 
Customer Service;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirement
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
Well Licensing Application
 
10000 AED
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
Well Licensing Application
 
10000
 
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
Well Licensing Application
 
10000 AED
 
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Website;
Customer Service;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
none
 
10000 AED
Reviewing the Safety Sheet of the Materials Wanted to be Imported, and Certifying the Import Application in case of the Absence of any Forbidden Materials.
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Making Sure of Matching the Environmental Requirements
     
The Required Document
Application Form _ A Copy of the Commercial License, if any _ Bill’s Copy _ Technical Data (If Required by the Concerned Unit)_ 1- An official Letter for Getting a Cleanliness Certificate_2- A copy of the Project’s Accomplishment Certificate_3- A Copy of the Location’s Scheme_4-A Copy of the Insurance Receipt _A copy of the Commercial License
Submitting the Document Issued by the Department Of Ports and Customs of Ajman for the service of (Releasing a Food Shipment)
 
Approving the Exportation of Chemical Materials/100
 
Acceptance or Refusal
 
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
Environment Service Procedure
 
Application Form _ A Copy of the Commercial License, if any _ A Copy of the Bill
 

1000
Approval of licensing environmental facilities for completing other GATT agreement licensing procedures
 
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
 
  1. Printing and receiving
     
Application Form 
A Copy of the Commercial License, if any 
A Copy of the Bill 
 
Industrial facility licensing
500
300
1000
 
This service offers users a list of their (paid/unpaid) fines and payment of unpaid violation fines. 

Service fees:
- Violations Value
 
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Filling in the required fields
  2. Submitting the application
  3. Paying the fine
 
-N/A
 
Violations Value
Checking the efficiency of companies conducting environmental studies or installing primary treatment units, and certifying them in order for them to pursue their work. 
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
none
 
Request for certification of the environmental service companies
 
100 AED
The Service of Any Environmental Requirements  Submits an Application from the Department and includes a Commitment to Get Rid of the Medical Waste, and Sticking to the Requirements 
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
  • Submitting the Application related to the Permission or Certificate
  • Payment of Fees for the Service
  • Inspection or Audition
  • Waiting till the Completion of Inspection or Audition
  • Asking for additional Documents in case of Need
  • Making Sure of Matching the Environmental Requirements
  • Making the Procedure whether it is Acceptance of Refusal
  • The Final Approval of the Procedure
  • Printing and Receiving 
 
A Message for whom it May Concern Application
 
100 AED
The Service of Any Environmental Requirements  Submits an Application from the Department and includes a Commitment to Get Rid of the Medical Waste, and Sticking to the Requirements 
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving 
 
A Message for whom it May Concern Application
 
100 AED
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Website;
Customer Service;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
Well Licensing Application
 
10000 AED
 
Submitting a license for using the electric generators of the commercial and industrial facilities to ensure compliance with safety and environment protection conditions, etc.
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Filling in the licensing application
  2. Payment of the prescribed fees 
  3. receiving the approval or rejection
  4. Examining the generator
  5. Certification of the Building Department
  6. Certification of the Civil Defense Department
 
1.A copy of the plot site plan
2.A copy of the building completion certificate
3.Prescribed fees payment receipts
4.A copy of the plot title
5.A copy of the Sewerage certificate
6.The owner’s consent if the applicant is the tenant of the property
7.A copy of the building license
8. A copy of the passport/owner and applicant’s IDs
9. A completion certificate from the Civil Defense"
 
1000 AED
 
Sea or Al Khor Water Withdrawal and Pumping Request
 
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Filling in the relevant form
  2. Bringing a copy of the commercial license
  3. Payment of the due fees
  4. Certifying the request for approval
 
1. A copy of the license
2. A usage letter for which the application is submitted
3. A copy of the title of the dragging tanks 
4. Company Site Map
The Public Health and Environment Department Permit fee (Receiving the permit) is estimated on the basis of amount, and is worth AED 300 monthly in the case of temporary permits.
A certificate given to the customer in any of the environmental affairs such as being registered in the program of Medical Waste Treatment or fulfilling the safety and environment conditions in the facility or others.

Service Fees:
The fee of issuing Public Health and Environment Administration certificate (Reception) 100 AED
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
 
  • Filling in the Service Form
  • In case of Need, the Location is Inspected
  • Payment of Service Fees
  • Payment of Service Fees"
 
1-A Copy of the License
 
100.00 AED
 
The Customer Refers to the Public Cleanliness Department to Get Location’s Cleanliness Certificate, After the Completion of the Project, to Make Sure of the Location’s Cleanliness and the Absence of any Violations or Notes on the  Location to be able to Retrieve the Insurance Amount that had been Paid Previously at the Buildings’ Department
 
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  • Filling in the Form of Obtaining Cleanliness Certificate
  • Submitting the Required Documents needed for Issuing a location cleanliness Certificate
  • Coordinating with the Cleanliness Inspectors to Inspect the Location
  • Issuing a location cleanliness Certificate
 
1-   An Official Letter for Getting a Cleanliness Certificate 
2-   A Copy of the Project’s Accomplishment Certificate
3-   Copies of the Location’s Scheme
4-   Copies of Insurance Receipt
5-   Copies of the Commercial license
 
100.00 AED
 
Reviewing the Environmental Studied Submitted by the Consultancy Firms and Approving them.
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website;
Customer Service;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Service Payable Fees
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving

 

 
none
 
Approving the Environmental Effect Evaluation Studies
 
Performing the Environmental Measures for Companies, Corporations and Governmental Bureaus.
 
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Modification in Case of Need Application
     
None
 
None
 
A counseling and Guidance service on environmental projects
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Applying for the environmental consultancy
  2.  Meeting with the client and discussing the project with him
  3. Visiting the site if needed
  4. Replying
 
Project description

Submitting any environmental studies on the project or on similar projects

If a license is available, a copy of it must be brought
 
200 AED
 
Checking the efficiency of companies conducting environmental studies or installing primary treatment units, and certifying them in order for them to pursue their work. 
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Website;
Customer Service;
 
none
 
Request for certification of the environmental service companies
 
1000 AED
The Service of Any Environmental Requirements  Submits an Application from the Department and includes a Commitment to Get Rid of the Medical Waste, and Sticking to the Requirements 
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving 
 
A Message for whom it May Concern Application
 
100 AED
Environmental License for a Company’s Hazardous Materials Vehicle
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Phone Application
 
  1. Submitting the application
  2. Payment of Fees
 
A Copy of Valid Commercial License
 
100.00 AED
 
Making Sure of Facilities Match
 
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
 
  1. Submitting the Application related to the Permission or Certificate\
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. The Final Approval of the Procedure
  8. Printing and Receiving
 
none
 
100 AED
This Certificate is Issued in case of Importing Not-prohibited Chemical Materials into the Emirate
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website;
Customer Service;
 
  1. Filling in the Application Form
  2. Bringing Safety Sheet of the Chemical Materials
  3. Payment of Fees.
  4. Certifying the Import Certificate by the Environment Protection Department
 
1.Filling in the Application Form

2. Bringing Safety Sheet of the Chemical Materials

3.Payment of Fees

4.and then, Certifying the Import Certificate by the Environment Protection Department
 
100.00 AED
The Service of Any Environmental Requirements  Submits an Application from the Department and includes a Commitment to Get Rid of the Medical Waste, and Sticking to the Requirements 
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving 
A Message for whom it May Concern Application
 
100.00 AED
 
Hazardous waste is detected, and its proper disposal methods and statistics of quantities and their categories are verified.
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Making the Decision whether with Acceptance or Refusal
 
 A Copy of the Commercial License if any
Bill’s Copy
An Official Letter for Getting a Cleanliness Certificate
Technical Data (if required by the concerned unit)
A copy of the Project’s Accomplishment Certificate
A Copy of the Location’s Scheme
A Copy of the Insurance Receipt
 A copy of the Commercial License
Submitting the Document Issued by the Department Of Ports and Customs of Ajman for the service of (Releasing a Food Shipment)
Application Form
 
Detecting Hazardous Waste - 200
 
Is the process of defining, describing and assessing waste or tailings, whether it be a solid, a liquid, or even a gas, that are discharged, emitted or leaked from the environment in a size or formula that causes a change in the environment, and any unwanted or excess material intended for recycling, re-manufacturing, recovery or purification by a limited method whereby such materials can be produced for safe and secure disposal.
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
 
Filling in the special application
Payment of the required fees
a letter to the applicants
Bringing a copy of the commercial license
An illustration of the waste site
Laboratory tests
Waste source and types
Used technologies
100 AED
 
A request submitted by the client for purchasing plastic bags and boxes for medical waste.

 Service Fees:
Medical bag AED 1.5 Fee = Number of bags * bag price
 5 liter box AED 10 Fee = Number of bags * 5 liter box price
10 liter box price AED 15 Fee = Number of bags * 10 liter box price
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Phone Application
 
  1. Submitting the application
  2. Payment of fees
 
A Copy of Valid Commercial License
 
 Service Fees:
Medical bag AED 1.5 Fee = Number of bags * bag price
 5 liter box AED 10 Fee = Number of bags * 5 liter box price
10 liter box price AED 15 Fee = Number of bags * 10 liter box price
Collecting and treating the medical waste from private hospitals and clinics in the specified health incinerators for such facilities
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
Phone Application
 
  1. Obtaining the approval of the Environment Protection Section
  2. Filling in the medical waste application
  3. Receiving medical bags and sharp tools boxes
  4. Paying the required fees"
 
1-A copy of the license
2-Site map
3- Contact numbers
 
Fees per 1 Kg of the medical waste as per the Environment Protection Section (Receiving) (depending on the monthly volume of waste; AED 4 shall be paid per each 1 Kg)
 
The Service of Any Environmental Requirements  Submits an Application from the Department and includes a Commitment to Get Rid of the Medical Waste, and Sticking to the Requirements 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
Customer Steps
Submitting the Application related to the Permission or Certificate
Payment of Fees for the Service
Inspection or Audition
Waiting till the Completion of Inspection or Audition
Asking for additional Documents in case of Need
Making Sure of Matching the Environmental Requirements
Making the Procedure whether it is Acceptance of Refusal
The Final Approval of the Procedure
Printing and Receiving 
A Message for whom it May Concern Application
100     
licensesProject Management and Investment
Is an annual investment contract that allows the beneficiary to use the land leased to carry out an activity at a fixed and agreed upon rate between the investor and the Department.
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
Renewing the property of the lessor
    1- Reminding the lessee to renew the property by sending official letters, SMS, or a phone call
     2- Taking the necessary data and documents for renewal.
     3- Determination of the new rental value (in case of statutory  increase)
   4 - Collecting the rental value, receiving the receipt of payment and lease renewal from the lessor 
   5- Ratification of contracts in legal affairs
New property Leasing
   1- Filling in the application form with attachments (license, ID card and passport)
   2 - An approval of a competent authority in accordance with the relative powers
   3 - Determination of the rental value
   4 - Collecting the rental value, receiving the receipt of payment and issuing the lease contract
5- Ratification of contracts in legal affairs
1 - A Request for a land rental
2 - A no objection letter approved by His Highness the Head of the Department
3- A commercial license
4- A valid ID card
5- A valid passport (for residents)
6- A site building design
- Check guarantee fees of 10% of the investment land rental value
- A waiver of a property fees of 3000 AED
 
Is an annual investment contract that allows the beneficiary to use the lighting poles and the central islands of the emirate in installing advertising billboards at a fixed rate specified in the fee schedule of the advertising billboards.
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
-Renewing the property of the lessor
    1- Reminding the lessee to renew the property by sending official letters, SMS, or a phone call
     2- Taking the necessary data and documents for renewal
3- Determination of the new rental value (in case of statutory increase)
   4 - Collecting the rental value, receiving the receipt of payment from the lessor and renewal of the lease

   1- Filling in the application form with attachments (license, ID card and passport)
   2 - An approval of a competent authority in accordance with the powers
   3 - Determination of the rental value
   4 - Collecting the rental value, receiving the receipt of payment from the lessor and issuing the lease contract
 
1 - Request to rent locations from the advertising company
2 - Determining the locations to be rented in a detailed statement
3- Attaching the business license.
Insurance of 10% of the rental value of the billboards
 
Is an annual investment contract that allows the beneficiary to use the lighting poles and the central islands of the emirate in installing advertising billboards at a fixed rate specified in the fee schedule of the advertising billboards.
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
 
Renewing the property of the lessor
    1- Reminding the lessee to renew the property by sending official letters, SMS, or a phone call
     2- Taking the necessary data and documents for renewal
3- Determination of the new rental value (in case of statutory increase)
   4 - Collecting the rental value, receiving the receipt of payment from the lessor and renewal of the lease

   1- Filling in the application form with attachments (license, ID card and passport)
   2 - An approval of a competent authority in accordance with the powers
   3 - Determination of the rental value
   4 - Collecting the rental value, receiving the receipt of payment from the lessor and issuing the lease contract
 
1 - Request to rent locations from the advertising company
2 - Determining the locations to be rented in a detailed statement
3- Attaching the business license.
 
Insurance of 10% of the rental value of the billboards
Is a process of crushing, breaking and aggregation of rocks to be used in building materials by a specialized company.
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
 

Renewing the property of the lessor
    1- Reminding the lessee to renew the property by sending official letters, sending SMS, or a phone call
     2- Taking the necessary data and documents for renewal
3- Determination of the new rental value (in case of statutory increase)
   4 - Collecting the rental value, receiving the receipt of payment from the lessor and renewal of the lease 
5- Ratification of contracts in legal affairs

- New property Rental
   1- Filling in the application form with attachments (license, ID card and passport)
   2 - An approval of a competent authority in accordance with the relative powers
   3 - Determination of the rental value
   4 - Collecting the rental value, receiving the receipt of payment from the lessor and issuing the lease contract
5- Ratification of contracts in legal affairs

 
1-A Request for a crusher business letter
2-A commercial license
3-A valid ID card
4-A valid passport (for residents)
5-An Aerial photograph and a site plan
 
1000000 AED
-A waiver of a property fees of 3000 AED
 
It is an annual investment contract that allows the beneficiary to benefit from the leased premises to carry out a commercial activity agreed upon in the contract and specified in a certain value between the parties.
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
- Renewing the property of the lessor
    . Reminding the lessee to renew the property by sending official letters, SMS, or a phone call
     . Taking the necessary data and documents for renewal.
    - Setting the new rental value (in case of  statutory increase)
    -Collecting the rental value, receiving  the receipt of payment from the lessor and renewal of the lease. 

-New property Leasing
  -Filling in the application form with attachments (license, ID card and passport)
An approval of a competent authority in accordance with the powers 
      -Determination of the rental value
    - Collecting the rental value, receiving the deed of receipt from the lessor of payment and issuing the lease contract

20 minutes to complete the transaction in the investment section
1-3 working hours to certify contracts in legal affairs
 
A Commercial license
A valid ID card
A valid passport (for residents)
 
- A waiver of property fees of 3000 AED
- An electricity insurance fees of 1000 AED
Is a permit to rent vacant spaces in gardens for investors to organize events and seasonal activities of their own in accordance with a specific value between the Department and the investor
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
 
Renewing the property of the lessor
    1- Reminding the lessee to renew the property by sending official letters, sending SMS, or a phone call
     2- Taking the necessary data and documents for renewal
    3-Determination of the new rental value (in case of  statutory increase)
    4 - Collecting the rental value, receiving the deed of receipt from the lessor of payment  and renewal of the lease 
    5- Ratification of contracts in legal affairs


- New property Leasing
   1- Filling in the application form with attachments (license, ID card and passport)
   2 - An approval of a competent authority in accordance with the powers
   3 - Determination of the rental value
   4 - Collecting the rental value, receiving the receipt of payment from the lessor and issuing the lease contract
5- Ratification of contracts in legal affairs
1-A request for a location rental letter
2-A commercial license
3-A valid ID card
4-A valid passport (for residents)
Events and games contracts insurance of 10%
-A waiver of property fees of 3000 AED
-An electricity insurance fees of 1000 AED
They are coin-operated electronic appliances (hot and cold drinks, food, and camera equipment).
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1- Reminding the lessee to renew the property by sending official letters, sending SMS, or a phone call
     2- Taking the necessary data and documents for renewal
3- Determination of the new rental value (in case of statutory increase)
   4 - Collecting the rental value, receiving the deed of receipt from the lessor of payment and renewal of the lease 

New property Leasing
   1- Filling in the application form with attachments (license, ID card and passport)
   2 - An approval of a competent authority in accordance with the powers
   3 - Determination of the rental value
   4 - Collecting the rental value, receiving the receipt of payment from the lessor and issuing the lease contract
1- A Request letter with the number of devices from the beneficiary company
2- A commercial license
3- A valid ID card
4-A valid passport (for residents)
There are no allocated fees for locations yet
 
healthDepartment of Public Health
This permit is issued for companies owning private vehicles for the distribution of foodstuffs in the emirate, which requires ensuring their validity to be licensed in the Traffic and Licenses Department in Ajman
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submission of Application - application of permit (previously filled by the trade licenses administration)
2- Payment of Fees
3. Providing the certificate of validity
1- Trade license
2- Driving license
3- Previously filled application by the trade licenses administration
- Fee of vehicle examination - Public Health and Environment Administration (customer service) AED 50
- Fee of providing permits - trade licenses administration AED 2200
- Fees of permit label - Public Health and Environment Administration (customer service) AED 200
Issuing periodic inspection file for private schools to document periodic inspection visits
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Request for new / renewal / updating inspection file from the customer service employee
Providing a copy of a valid economic license by the customer
Payment of defined service fees
Receiving inspection file from the customer service employee
A valid license in the emirate of Ajman
Service fees
Issuance of  periodic inspection file / 200
The Department of Economic Development issues the promotional campaign permit - the application of the promotional campaign permit shall be forwarded for inspection and examination of food items upon the request of the campaign for adoption to ensure their safety for the customer, through the examinations of the items, the need for food samples collection for analysis or approval shall be defined based on the date of the product in the country and previous analysis
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1. Submitting the application to the concerned inspector
2. Reviewing the application, if necessary, to collect samples - defining the types and coordinating the samples collection times
3. Submitting samples for laboratory analysis at the Food & Environment Laboratories Section
4. Payment of laboratory analysis fees
5. Approving the application if the types conform to the applicable specifications and regulations. 
1. Request for permit of promotional campaign from the Department of Economic Development
2. List of food types upon request
3. Locations of implementing the promotional campaign in the emirate
4. Material evidence of the source and safety of the food material 
No service fees - fees of laboratory analysis are to be paid if samples were collected 
Issuing a health release certificate of the validity of the foodstuffs imported to the emirate according to the laws, specifications and procedures adopted
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Online registration on the Department's website www.online.am.gov.ae
Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode
Receiving the username - passcode of the user
Applying for a service through a service application form and enclosing all requirements
Payment of defined fees
Forwarding the transaction to the application auditing step
Forwarding the transaction to scheduling an inspection according to the concerned unit
Forwarding the transaction to the inspector assigned for audit
Reviewing the transaction and the enclosed documents by the inspector
If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted
Defining the shipment’s visit and examining the materials of the shipment or warehouses and conforming them to the defined data for the application of the service
Collecting samples required from the shipment, if required
Forwarding the transaction to the customer to enclose the results of the laboratory analysis
Reviewing the results of the laboratory analysis and ensuring the conformity of the materials to the adopted specifications
Adoption of final approval
Final adoption of application in the division
Receiving the certificate by the customer with the Reference number of the transaction - Customer Service Center - Public Health and Environment Administration
Valid license in the emirate of Ajman
Supporting documents (passport of the facility’s responsible person - ID) for electronic registration
Data of foodstuffs defined in the exporting application (type - kind -quantities)
Health certificate of the foodstuffs issued from adopted health bodies in the country of origin
Certificate of origin of the foodstuffs in the shipment
Certificate of customs declaration to import the foodstuffs to the country
Packing list of foodstuffs in the shipment
Halal certificate of animal products from the adopted bodies in the Climate Change and Environment only
Specialization certificates according to the type of food materials of administrative orders
Laboratory analysis of foodstuffs defined in the service application, if found
Health release certificate of food shipments / 200
Adoption of health inspector in food processing facilities to ensure their efficiency in controlling food risks at the facility
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Online registration on the Department's website www.online.am.gov.ae
Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode
Receiving the username - passcode of the user
Applying for a service through a service application form and enclosing all requirements
Payment of defined fees
Forwarding the transaction to the application auditing step
Forwarding the transaction to scheduling an inspection according to the concerned unit
Forwarding the transaction to the inspector assigned for audit
Reviewing the transaction and the enclosed documents by the inspector
If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted
Approving the application by the inspector
Adoption of final approval
Final adoption of application in the division
receiving the certificate by the customer with the reference number of the transaction - Customer Service Center - Public Health and Environment Administration
Valid license in the emirate of Ajman
Supporting documents (passport of the facility’s responsible person - ID) for electronic registration
Specialization certificate of the health inspector in the food safety field according to the requirements of each adoption
Supporting documents of the health inspector of the facility to confirm their position in the same company
Adoption of health inspector / 500
Adoption of health inspection staff of food processing plants inside the emirate and defining the requirements of health inspector
(new - renewal - modification) particularly facilities related to food processing, hotels, restaurant chains, kitchens in the emirate. It shall be defined by the unit employee. after approving the license to define the facility’s need for a health inspector, a one month period will be given from the date of the approval of a health inspector assignment application

Service fees:
Adoption of health inspector    AED 500
The customer may apply for the adoption of more than one inspector with the same amount of fees
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
1- Filling the service application
2- Enclosing all registration requirements with the application
3- Paying registration process fees
1- Facilities file
2- Health inspector data
3- ID
4- Receipt of service fees payment
500.00 AED
Adoption of plans of facilities related to public health and environment to ensure b
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Online registration on the Department's website www.online.am.gov.ae
Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode
Receiving the username - passcode of the user
Applying for a service through a service application form and enclosing all requirements
Payment of defined fees
Forwarding the transaction to the application auditing step
Forwarding the transaction to scheduling an inspection according to the concerned unit
Forwarding the transaction to the inspector assigned for audit
Reviewing the transaction and the enclosed documents by the inspector
If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted
Approving the application by the inspector
Adoption of final approval
Final adoption of application in the division
receiving the certificate by the customer with the reference number of the transaction - Customer Service Center - Public Health and Environment Administration
Valid license in the UAE
Supporting documents (passport of the facility’s responsible person - ID) for electronic registration
Detailed internal plan of the activity
Details of the required activity 
Adoption of detailed internal plans of facilities / 100
Adoption of plans of facilities related to public health and environment to ensure b
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Online registration on the Department's website www.online.am.gov.ae
Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode
Receiving the username - passcode of the user
Applying for a service through a service application form and enclosing all requirements
Payment of defined fees
Forwarding the transaction to the application auditing step
Forwarding the transaction to scheduling an inspection according to the concerned unit
Forwarding the transaction to the inspector assigned for audit
Reviewing the transaction and the enclosed documents by the inspector
If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted
Approving the application by the inspector
Adoption of final approval
Final adoption of application in the division
receiving the certificate by the customer with the reference number of the transaction - Customer Service Center - Public Health and Environment Administration
Valid license in the UAE
Supporting documents (passport of the facility’s responsible person - ID) for electronic registration
Detailed internal plan of the activity
Details of the required activity 
Adoption of detailed internal plans of facilities / 100
An ancillary service for the service of certifying the companies supporting public health, in which the companies implementing plans for internal designs of the public health- related facilities are re-certified to ensure their efficiency, to accelerate economic licensing procedure in the Emirate, and to apply the health requirements.
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website;
1. Submitting the application electronically 
2. Paying fees 
3. Reviewing and studying the application attachments
4. The final approval of the application
5. Printing the certification
 
1. Registering via the electronic service system - registering a company
2. Applying for the service 
3. Paying service fees /AED 1000  
4. Providing certificates and qualifications of the company’s designer
5. Providing 11 plans required for approval of the service application
1000 AED 
An ancillary service for the service of certifying the companies supporting public health, in which the companies implementing plans for internal designs of the public health- related facilities are certified to ensure their efficiency, to accelerate economic licensing procedure in the Emirate, and to apply the health requirements. 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website;
1. Submitting the application electronically 
2. Paying fees 
3. Reviewing and studying the application attachments
4. The final approval of the application
5. Printing the certification 
1. Registering via the electronic service system - registering a company
2. Applying for the service 
3. Paying service fees /AED 1000  
4. Providing certificates and qualifications of the company’s designer
5. Providing 11 plans required for approval of the service application
1000 AED
Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website;
Customer Service;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department
A valid occupational license of the company issued by one of the state’s municipalities
Identification documents (The facility official’s passport - ID) for electronic registration
The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation
The professional certificates of the service providers as per each type of service accreditation
identification papers of the service providers prove they work for the same company
Certifying the companies supporting the public health/1000
Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website; Customer Service;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department
A valid occupational license of the company issued by one of the state’s municipalities
Identification documents (The facility official’s passport - ID) for electronic registration
The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation
The professional certificates of the service providers as per each type of service accreditation
identification papers of the service providers prove they work for the same company
Certifying the companies supporting the public health/1000
Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website;
Customer Service;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department
A valid occupational license of the company issued by one of the state’s municipalities
Identification documents (The facility official’s passport - ID) for electronic registration
The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation
The professional certificates of the service providers as per each type of service accreditation
identification papers of the service providers prove they work for the same company
Certifying the companies supporting the public health/1000
Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department
A valid occupational license of the company issued by one of the state’s municipalities
Identification documents (The facility official’s passport - ID) for electronic registration
The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation
The professional certificates of the service providers as per each type of service accreditation
identification papers of the service providers prove they work for the same company
Certifying the companies supporting the public health/1000
Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department
A valid occupational license of the company issued by one of the state’s municipalities
Identification documents (The facility official’s passport - ID) for electronic registration
The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation
The professional certificates of the service providers as per each type of service accreditation
identification papers of the service providers prove they work for the same company
Certification of companies supporting the public health/1000
Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website;
Customer Service;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department
A valid occupational license of the company issued by one of the state’s municipalities
Identification documents (The facility official’s passport - ID) for electronic registration
The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation
The professional certificates of the service providers as per each type of service accreditation
identification papers of the service providers prove they work for the same company
Certification of companies supporting the public health/1000
Periodical inspection files are issued for institutions working in the field of nutrients and public health activities to be a reference for the number of inspection times and notes taken during previous inspection visits
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1-Applying for the periodical inspection file
2-Payment of due fees
3-If the file pages were filled in, it shall be re-purchased a new file
1- A copy of a valid commercial license
- Price per file from the Department of Public Health and Environment (from customer service) is AED 50
Requesting a new site consultancy inspection for obtaining the technical approval before commencing its economic licensing procedures.
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Electronic registration on the Departments electronic service website: www.online.am.gov.ae
Attendance at the Customer Service Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name - the user’s confidential number
Applying for the service via an service application form and enclosing all the required documents
Payment of the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling the inspection as per the discretion of the competent unit 
Referral of the transaction to the competent inspector 
Inspecting the site according to the site and the building’s health requirements
The inspector reviews the transaction as well as  the attached documents 
If there were remarks, the transaction shall be referred back to the client to modify his application and re-submit it.
Certification of the application for approval by the inspector
The final approval of the application
The final approval of the application in the Department
The client receives the certificate with a reference number for the transaction in - the Customer Service Center - in the Public Health and Environment Department
A valid economic license of the Ajman Emirate
Identification documents (the Facility official’s passport - ID ) for electronic registration
Data of the site to be inspected
Details of the activity to be licensed
Site consultancy inspection/200
Issuing certificates of accreditation for collective Iftar establishments in the month of Ramadan to ensure the food safety for consumers in the holy month
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the customer service center in the Public Health and Environment Department to confirm the registration and obtain the confidential registration number
Obtaining the username - the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Payment of the prescribed fees
Referral of the transaction for reviewing the application
Referral of the transaction for scheduling an inspection as per the discretion of the competent unit 
Referral of the transaction to the competent inspector in charge of reviewing

The inspector reviews the transaction as well as the enclosed documents 
If there were remarks, the transaction shall be referred back to the client to modify his application and re-submit it.
 An appointment shall be made for visiting the establishment, and examining its operations and its status, to ensure the implementation of health practices required for its operation 
Withdrawing the required samples from the shipment if required
Referral of the transaction to the client to enclose the laboratory test results with the transaction
Review of laboratory analysis and verifying that materials comply with the approved specifications
Certifying the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number for the transaction in the Customer service center in the he Public Health and Environment Department
A valid license in the emirate of Ajman
Identification documents (Facility official’s passport,ID) for electronic registration
Details of the food facility’s operation
Data of the facility’s site if it is within the emirate
Details of vehicles transporting and distributing the food meals
The number of employees in the facility, and their health and business cards
Collective Iftar facility certification in the holy month of Ramadan/500
Issuing the health approvals for labour complexes in the emirate based on the inspection of the location and its compliance with the health requirements.
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Submitting the licensing request with the documents enclosed with it to the customer services official
Paying the prescribed fees
Making an appointment for conducting an inspection of the establishment
Informing the inspector of the details of the labour complex for which the permit is required 
Meeting the health requirements for approving the permit
The inspector reviews the health requirements 
Approving the request for consenting to/rejecting the permit
The final approval of the request in the Department 
Labor housing permit request - Lease contracts Department
Identification documents for the those in charge of the permit
The lease contract of the site for which a permit is requested
A map of the location for which a permit is requested 
The details of the labor complex, the number of its rooms and the area of each room
Contact details of those concerned with the labour complex’s operation
A large scale food or health facility inspection fee (Licensing/renewal/1000)
Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department
A valid occupational license of the company issued by one of the state’s municipalities
Identification documents (The facility official’s passport - ID) for electronic registration
The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation
The professional certificates of the service providers as per each type of service accreditation
identification papers of the service providers prove they work for the same company
Certifying the companies supporting the public health/1000
Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department
A valid occupational license of the company issued by one of the state’s municipalities
Identification documents (The facility official’s passport - ID) for electronic registration
The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation
The professional certificates of the service providers as per each type of service accreditation
identification papers of the service providers prove they work for the same company
Approving companies supporting public health/1000
Certifying companies working in the fields supporting the conservation of public health in the emirate such as training companies, consultancies, designing plans, cleaning and purifying drinking water tanks, granting food safety management system certificates
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website;
Customer Service;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department
A valid occupational license of the company issued by one of the state’s municipalities
Identification documents (The facility official’s passport - ID) for electronic registration
The company’s accreditation certificates in the municipality to which it is affiliated, as well as the type of accreditation
The professional certificates of the service providers as per each type of service accreditation
identification papers of the service providers prove they work for the same company
Certification of companies supporting the public health/1000
Slaughtering and preparing animals according to the requirements of the Halal slaughtering, as well as conducting a veterinary examination of their meat as per the approved specifications
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
The client arrives at the slaughterhouse building ( Ajman city - Masfut district ) with the animal to be slaughtered
Standing for booking tickets and paying the slaughtering fees
Paying the required fees and obtaining the animal’s ID from the employee
Delivering the animal to the section employees in the animal reception area 
A veterinary examination of the animal by the veterinary physicians before slaughtering in the slaughterhouse
Completing the animal slaughtering
Cleansing the slaughtered animal
Washing the slaughtered animals after cleansing it
A veterinary meat examination conducted by a veterinary physician after the slaughtering
In case of disease signs are detected in the meat, the meat shall be seized until a veterinarian examines it and verifies it is suitable for human consumption 
Delivering the meat to the customer in the delivery area on the basis of the animal’s ID
none
Slaughtering small animals 200
Slaughtering and cutting small animals
Slaughtering large animals 200
A service of paying fines imposed on facilities, in case of renewal
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
The customers Service Center - The Department of Public Health and Environment
The required documents
A valid occupational license of the company issued by one of the state’s municipalities
Identification documents (The facility official’s passport - ID) for electronic registration
The company’s Certifications from the municipality to which it is affiliated, as well as the type of the certification
The professional certificate of the service providers as per each type of certification service
The identification papers of the service providers to prove they work for the same company
on the basis of the value stated in the statement or the fines item
Issuing Frozen Meat suitability Certificate from the emirate’s slaughterhouses, proving the slaughtering has been done in such slaughterhouses as well as its safety
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website;
Customer Service;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the customer services center in the Public Health and Environment Department to confirm the registration and obtain the confidential registration number
Obtaining the username, the user’s confidential registeration number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling an inspection as per the discretion of the competent unit 
Referral of the transaction to the competent inspector in charge of reviewing

The inspector reviews the transaction as well as the enclosed documents 
If there were remarks, the transaction shall be referred back to the client to modify his application and re-submit it.
Withdrawing the required samples from the shipment if required
Referral of the transaction to the client to enclose the laboratory test results with the transaction
Reviewing the laboratory analysis results and verifying that materials comply with the approved specifications
certifying the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number for the transaction in the Customer Services center in the Public Health and Environment Department
A valid license from Ajman emirate
Identification papers (Facility official’s passport, ID) for electronic registration
Data of the materials of the animal origin (type- category-quantity)
Details of the materials source specified in the supporting certificate and service application 
Frozen Meat Health Certificate from the Emirate’s slaughterhouses/100 
Issuing accreditation certificates for school food suppliers in the emirate of Ajman to ensure the food safety in educational facilities in the emirate
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Service Center in the Public Health and Environment Department to confirm the registration and obtain the confidential registration number
Obtaining the username - the user’s confidential registration number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling an inspection as per the discretion of the competent unit 
Referral of the transaction to the competent inspector in charge of reviewing

The inspector reviews the transaction as well as  the enclosed documents 
If there were remarks, the transaction shall be referred back to the client to modify his application and re-submit it.
If the facility is inside the Emirate, an appointment for visiting the facility, and examining its operation and its status shall be made to ensure implementing the health practices required for the activity 
If the facility is outside the emirate, a formal letter shall be requested from the relevant municipality, indicating that the facility meets the health requirements necessary for its operation 
Taking the required samples if required
Referral of the transaction to the customer to enclose the laboratory tests results with the transaction 
Reviewing the laboratory analysis results and verifying that materials comply with the approved specifications
The final approval
The final approval of the application in the Department
The client receives the certificate with a reference number for the transaction at the Customer service center in the Public Health and Environment Department
A valid license in the emirate of Ajman
Exhibits (facility official’s passport , ID) for electronic registration
Details of the nutrients supplied to schools depending on the service request
Data of the facility’s site if it was in in the emirate
Laboratory analyses of nutrients specified in the service request , if any
Certification of the food facilities for supplying food to schools and nurseries/500 
Adoption of companies working in pest control to include the provision of all health requirements to carry out the service to maintain the public health in the Emirate.
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
Accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department
Professional license issued from a municipality in the UAE - valid
Supporting documents (passport of the facility’s responsible person - ID) for electronic registration
A list of the pesticides used by the company for pest control processes and registration certificates at the Climate Change and Environment Ministry
Tools and equipment used by the company in pest control processes
A certificate of a specialist engineer working in the company
Adoption of pest control companies / 500
Certification of all companies working in the pest control field to ensure the availability of all health requirements of service provision for conservation of the public health in the emirate
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
Accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department
Professional license issued from a municipality in the UAE - valid
Supporting documents (passport of the facility’s responsible person - ID) for electronic registration
A list of the pesticides used by the company for pest control processes and registration certificates at the Climate Change and Environment Ministry
Tools and equipment used by the company in pest control processes
A certificate of a specialist engineer working in the company
Certification of the pest control companies/ 500
Certification of all companies working in the pest control field to ensure the availability of all health requirements of service provision for conservation of the public health in the emirate
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Electronic registration on the Department’s electronic service website: www.online.am.gov.ae
Attendance at the Customer Services Center in the Public Health and Environment Department to confirm registration and obtain a confidential registration number
Obtaining the user name, the user’s confidential number
Applying for the service via an application form and enclosing all the required documents
Paying the prescribed fees
Referral of the transaction for auditing the application
Referral of the transaction for scheduling inspection as per the discretion of the Competent Unit 
Referral of the transaction to the competent inspector in charge of reviewing
The inspector reviews the transaction as well as the attached documents 
If there were remarks, the transaction is referred back to the client to modify and re-submit it.
Approval of the application by the inspector
Accreditation of the final approval
The final approval of the application in the Department
The client receives the certificate with a reference number of the transaction in the Customer Service Center in the Public Health and Environment Department 
Professional license issued from a municipality in the UAE - valid
Supporting documents (passport of the facility’s responsible person - ID) for electronic registration
A list of the pesticides used by the company for pest control processes and registration certificates at the Climate Change and Environment Ministry
Tools and equipment used by the company in pest control processes
A certificate of a specialist engineer working in the company
Certification of the pest control companies/ 500
Providing issuance of official letter states that the company has fulfilled all procedures of health release of food shipments and there are no impediments by the section to recover the financial insurance.
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Submission of Application
Documents available in the system submitted in the registration process
Not applicable
This certificate is issued for the trading companies of living animals and birds and their products (for example: leather, wool, fodder, bowel and all animal waste) exporting these products overseas
Service fees:
 Certificate issuance fee  Public Health and Environment Administration (customer service) AED 200
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
1- Filling the form through the invoice ratified from Ajman Chamber of Commerce and Industry, which includes the items to be exported
2- Payment of payable fees
3- the veterinary health certificate id given based on the result of the analysis and external examination
1- A copy of valid trade license
2- Certificate of origin of the goods to be exported
3- Certificate of laboratory examination of animal products
4- Veterinary certificate (for living animals) free of epidemic and contagious diseases
200.00 AED
This certificate is issued for the parties exporting fish products to the states of the EU, which obtained an adoption from the Ministry of Environment and water.
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1- Submitting the application to the Public Health Section and filling the application form
2- Payment of payable fees
3- Enclosing the product validity reports (lab analysis or external examination)
1- A copy of a valid license
2- A copy of the fees receipt
3- A copy of a valid EU adoption
200.00 AED
This certificate is issued for the parties exporting foodstuffs) who obtained a trade license in the emirate + an activity of import ans export (outside the country), noting that this certificate will not be given unless after submitting the application and examine them
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service; Website;
1- Submitting the application to the public health department and filling the application form
2- Paying the payable fees and receiving the payment receipt
3- If the foodstuffs are in good condition, a laboratory analysis confirms the safety of the food material shall be given
4- Adoption of exporting certificate from public health department and delivering it to the applicant
5- Receiving the certificate of origin of the foodstuffs from the Ajman Chamber of Commerce and Industry and exporting it.
1- A copy of a valid license
2- A copy of the fees receipt
3- Analysis report issued from food and environment lab
200.00 AED
Issuing a health release certificate of the validity of the foodstuffs imported to the emirate according to the laws, specifications and procedures adopted
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website;
Customer Service;
Online registration on the Department's website www.online.am.gov.ae
Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode
Receiving the username - passcode of the user
Applying for a service through a service application form and enclosing all requirements
Payment of defined fees
Forwarding the transaction to the application auditing step
Forwarding the transaction to scheduling an inspection according to the concerned unit
Forwarding the transaction to the inspector assigned for audit
Reviewing the transaction and the enclosed documents by the inspector
If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted
Defining the shipment’s visit and examining the materials of the shipment or warehouses and conforming them to the defined data for the application of the service
Collecting samples required from the shipment, if required
Forwarding the transaction to the customer to enclose the results of the laboratory analysis
Reviewing the results of the laboratory analysis and ensuring the conformity of the materials to the adopted specifications
Adoption of final approval
Final adoption of application in the division
Receiving the certificate by the customer with the Reference number of the transaction - Customer Service Center - Public Health and Environment Administration
Valid license in the emirate of Ajman
Supporting documents (passport of the facility’s responsible person - ID) for electronic registration
Data of foodstuffs defined in the exporting application (type - kind -quantities)
Health certificate of the foodstuffs issued from adopted health bodies in the country of origin
Certificate of origin of the foodstuffs in the shipment
Certificate of customs declaration to import the foodstuffs to the country
Packing list of foodstuffs in the shipment
Halal certificate of animal products from the adopted bodies in the Climate Change and Environment only
Specialization certificates according to the type of food materials of administrative orders
Laboratory analysis of foodstuffs defined in the service application, if found
Health release certificate of food shipments / 200
Issuing a health release certificate of the validity of the foodstuffs imported to the emirate according to the laws, specifications and procedures adopted
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Website;
Customer Service;
Online registration on the Department's website www.online.am.gov.ae
Presence at the Customer Support Center at the Public Health and Environment Administration to confirm the registration process and to receive the registration’s passcode
Receiving the username - passcode of the user
Applying for a service through a service application form and enclosing all requirements
Payment of defined fees
Forwarding the transaction to the application auditing step
Forwarding the transaction to scheduling an inspection according to the concerned unit
Forwarding the transaction to the inspector assigned for audit
Reviewing the transaction and the enclosed documents by the inspector
If errors were found, the transaction shall be returned to the customer for modification and shall be resubmitted
Defining the shipment’s visit and examining the materials of the shipment or warehouses and conforming them to the defined data for the application of the service
Collecting samples required from the shipment, if required
Forwarding the transaction to the customer to enclose the results of the laboratory analysis
Reviewing the results of the laboratory analysis and ensuring the conformity of the materials to the adopted specifications
Adoption of final approval
Final adoption of application in the division
Receiving the certificate by the customer with the Reference number of the transaction - Customer Service Center - Public Health and Environment Administration
Valid license in the emirate of Ajman
Supporting documents (passport of the facility’s responsible person - ID) for electronic registration
Data of foodstuffs defined in the exporting application (type - kind -quantities)
Health certificate of the foodstuffs issued from adopted health bodies in the country of origin
Certificate of origin of the foodstuffs in the shipment
Certificate of customs declaration to import the foodstuffs to the country
Packing list of foodstuffs in the shipment
Halal certificate of animal products from the adopted bodies in the Climate Change and Environment only
Specialization certificates according to the type of food materials of administrative orders
Laboratory analysis of foodstuffs defined in the service application, if found
Health release certificate of food shipments / 200
This certificate is issued for the parties exporting foodstuffs) who obtained a trade license in the emirate + an activity of import ans export (outside the country), noting that this certificate will not be given unless after submitting the application and examine them
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
1- Submitting the application to the public health department and filling the application form
2- Paying the payable fees and receiving the payment receipt
3- If the foodstuffs are in good condition, a laboratory analysis confirms the safety of the food material shall be given
4- Adoption of exporting certificate from public health department and delivering it to the applicant
5- Receiving the certificate of origin of the foodstuffs from the Ajman Chamber of Commerce and Industry and exporting it.
1- A copy of a valid license
2- A copy of the fees receipt
3- Analysis report issued from food and environment lab
200.00 AED
Service responsible of inspecting maritime conveyances and ensuring that they are free of infestation

Service fees:
The fees shall be calculated based on the calculated value by the public health services system
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
- Filling required fields
- Submitting the application
- Payment of fees
Documents available in the system submitted in the registration process.
0.00
Applying for an approval to destruct foodstuffs for food processing facilities and issuing an official certificate of the destructed materials
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
Website;
Customer procedures
Registration on the Department's website www.online.am.gov.ae
Presence at the customer service center at the Public Health and Environment Administration to confirm registration process and to receive the registration passcode
Receiving the username - passcode of the user
Applying for a service through a service application form and enclosing all requirements
Payment of defined fees
Forwarding the transaction to the application auditing step
Forwarding the transaction to scheduling an inspection according to the concerned unit
Forwarding the transaction to the inspector assigned for audit
Reviewing the transaction and the enclosed documents by the inspector
Adoption of application to approve the destruction process by the inspector
Forwarding the application to the customer to pay the destruction fees at the AIMS group - printing the confiscation report to be provided to the company
Adding the payment receipt and data to the transaction and resubmitting it
Forwarding the transaction to the destruction committee to schedule a date for the destruction in the adopted locations
Destruction of foodstuffs in the destruction locations in the presence of the destruction committee
Adoption of the application with the quantities destructed by the destruction committee
Adoption of final approval
Final adoption of application in the division
Receiving the certificate by the customer with the Reference number of the transaction - Customer Service Center - Public Health and Environment Administration
Documents required
A valid license in the emirate of Ajman
Supporting documents (passport of the facility’s responsible person - ID) for electronic registration
Official letter on the reason of foodstuffs destruction
Details of the foodstuffs to be destructed (quantities - types - kinds)
Not applicable
agricultureAgriculture and Public Parks
Selling seedlings to individuals and private companies in order to encourage agricultural practices, which contributes to the increase of green spaces
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Phone application;
customer service;
1. Attendance of the customer to the nursery or purchase through the MPDA smart phone services.
2. deciding on the numbers and types of seedlings required
3. payment of fees and receiving (receipt of the sale of seedlings).
4. receive seedlings from the nursery 
receipt of the sale of seedlings
(Trees less than 60 cm / AED  8 for the each seedling)(Bushes / AED 7-10)(Fruit trees / AED 10-20)(Trees more than 100 cm / not to be sold)(Seasonal flowers / AED 1)(Palm off shoots less than one meter AED 20-30 )(Palm off shoots more than one meter, not sold)
(Gramineae and bulbs, more than 20 cm /AED 3-7)
(turf lawn, regular product 2 m / 18 AED)(turf lawn salt resistant 2 m / 100 AED)(turf lawn, regular with bag / 5-15 AED)(succulent plant by category and size / 5-15 AED)(turf lawn, salt resistant with bag /130 AED)(Climbing plants more than 20 cm by category and type / AED 5-10 )(Cover plants more than 5 cm at AED 2)
The innovation fee is AED 10 
Take off the unwanted palm in houses, farms, government departments and companies to be used in the sites of the Department to preserve the palm.
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Phone Application;
1. Contact the call center to request the service or submit request through the MPDA smart phone services.
2. Receive and review the request by the service provider.
4. If rejected: Notice to the customer of the request rejection and the reasons of rejection.
4. If approved: Contact the customer to schedule a review.
5. review and delivering the service.
request service via the Smart request or Call Center including (customer name - phone number - location - number of palms - palm height) 
Free
(If the site needs additional equipment not available to management, the equipment is leased from external companies and the customer is notified of cost)
Is a pre-ordination of government agencies, companies and individuals to hold an event in the emirate's gardens
Service Beneficiary
Individual | Corporate | Institution
Average Duration
 
Service Access Channel
Phone Application;
1. Submitting a service request via the Smart Application.
2. Receive and review the request by the service provider.
3. If rejected: Notice to the customer of the rejection of the request and the reasons.
4. If approved: Approve the request and resend it to the customer.
5. The customer must hand over a copy of the approved request to the park's supervisors when entering the park on the scheduled date of the event.
Submitting a service request via the Smart Application.
0
agricultureDepartment of Food and Environment Laboratory
1. examination of factory waste
2. examination of plastic bags
3. Examination of organic fertilizers
4. Lubricating oils examination
5. Examination of groundwater and agricultural water
6. Pool water examination
7. Sea water examination
8. examination of cosmetic products
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
customer service;
1. Fill out a sample examination request while submitting the sample
2. payment of fees
1. sample/environment examination request template or sample examination request form from the Environmental Protection Department 
0
Physiological analysis of the product in addition to the measurement of toxic elements such as chromium, cadmium and lead 
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
customer service;
1.Fill out a sample examination request and attaching the sample
2.Pay the prescribed fee
sample examination request from Environmental Protection Department or sample examination form - environment
0
Conduct chemical and microbiological analyzes of pool water
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
customer service;
1. Fill out a sample examination request while submitting the sample
2. payment of fees
sample examination request from Environmental Protection Department or sample examination form - environment
0
To perform some analysis to detect some mineral salts such as bicarbonate, carbonate, chloride, sulphate, soluble solids percentage, pH as well as the percentage of mineral elements such as calcium, magnesium, sodium and potassium
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
customer service;
1.Fill out a sample examination request and attaching the sample
2.Pay the prescribed fee
sample examination request from Environmental Protection Department or sample examination form - environment
0
Analysis of carbonyl index, thickness and toxic elements
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
customer service;
1. Fill out a sample examination request while submitting the sample
2. payment of fees
sample examination request from Environmental Protection Department or sample examination form - environment
0
Analysis of heavy and toxic elements in solid wastes and their long-term impact through the analysis of juice, in addition to analysis of pH and oil percentage, as well as analysis of wastewater
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;

1. Fill out a sample examination request while submitting the sample
2. payment of fees
sample examination request from Environmental Protection Department or sample examination form - environment
0
Measurement of the properties of foam, viscosity and ignition point and their conformity with specifications
Service Beneficiary
Corporate
Average Duration
Service Access Channel
customer service;
1. Fill out a sample examination request at the customer service and attaching the sample
2. payment of analysis fees 
sample examination request from Environmental Protection Department or sample examination form - environment
0
This test is used to analyze humidity, pH, salinity and organic matter analysis, as well as other analyzes
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
customer service;
1. Fill out a sample examination request while submitting the sample
2. payment of fees
sample/environment examination request template
 
0
1. food label approval
2. Periodic examination of food products (cheese, cans... etc)
3. Periodic examination of drinking water samples
4. Examination of imported food samples
5. Examination of exported food samples
6. examining samples related to promotional campaigns
7. Examination of food samples-Consulting
8. Examination of food samples -Complaint
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
customer service;
1. Fill out a sample receipt form  Fill out a sample receipt form by the concerned parties and attaching food label or the sample.
2. Fill out a sample receipt form (laboratory form) and submit a copy of the commercial license and the sample
3. An official letter from requesting agency
4. Pay the prescribed fee
1. A sample receipt form (laboratory form) + The food label requiring approval
2. Form of samples analyzing request from the health department
3. a copy of the commercial license 
4. An official letter from requesting agency
5. Form of sample analyzing request from the health department with an explanation of the reason for complaint
0
 Examination of food samples and drinking water physically, chemically and micro-biologically and their conformity with the approved standards
Service Beneficiary
Corporate
Average Duration
Service Access Channel
customer service;
1. Receive a form of sample analyzing request from the health department and submit the sample
2. Pay the prescribed fees After the release of the laboratory report
Form of samples analyzing request from the health department
0
Examination of food samples and drinking water physically, chemically and micro-biologically and their conformity with the approved standards
Service Beneficiary
Corporate
Average Duration
Service Access Channel
customer service;
1. Receive a form of sample analyzing request from the health department and submit the sample
2. Pay the prescribed fee After the release of the laboratory report
Form of samples analyzing request from the health department
0
Evaluation of the food label and its conformity with the requirements stipulated in the specifications
Service Beneficiary
Corporate
Average Duration
Service Access Channel
customer service;
1. Fill out a sample receipt form  Fill out a sample receipt form by the concerned parties and attaching food label.
2. Pay the prescribed fee
1. a sample receipt form (laboratory form) 
2. The food label requiring approval
0
Examination of food samples and drinking water physically, chemically and micro-biologically and their conformity with the approved standards
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
customer service;
1. Fill out a sample receipt form (laboratory form) and submit the sample
2. An official letter from requesting agency
3. Pay the prescribed fee
1. Copy of Commercial License
2. An official letter from the requesting agency
3. Fill out a sample receipt form (laboratory form)
0
public-servicesDepartment of Public Services
seize neglected and offered for sale vehicles that distort the civilized landscape of the Emirate.
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
1. Personal attendance in the Public Services Department building
2. Checking the service documents
3. Pay service fees
4. Deliver the transaction to the customer
5 - Impounded vehicles release from the car park
1. A copy of the national identity or a copy of the passport
2. Copy of ownership documents of the vehicle / possession papers or export vehicle / vehicle data / customs documents
According to Amiri Decree No 10 of 2010 the disposal of neglected and seized vehicles:
Fees DescriptionAED 300  Impounded vehicles release fees for seized or neglected vehiclesAED 15 (per day) Administrative, ground and guard fees500 AED Fine for leaving vehicles on the street for saleAED 100 Light vehicle transport feeAED 600 Heavy Vehicle Transport freesAED 200 Boat Transfer FeeAED 1,000 Transfer of prefabricated housesAED 500 fine for violation the undertaking to remove the violation
planningFinancial Affairs Administration
Apply for a true copy of the lost receipt 
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
customer service;
1. Apply for the request by personal attendance
2. Enter the number of the receipt or data of the customer
3. Print the receipt
4. Write what indicates that it is replacement of lost documents (in case of insurance)
5. Enter the calculation of the procedure fees
6. Seal and signature
1. number of the receipt 
2. fees of procedure
50
Obtain the original check after paying its value and the procedure fee
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
customer service;
1. Submit a request to draw the check
2. Ensure that it can be drawn (5 working days)
3. Prepare the receipt
4. Paying to the fund
5. deliver receipt and contact number to the accounting department
6. Prepare a letter to the bank
7. Obtain authorized signatures and administrative seal
8. Send it to the bank and get the receipt seal seal
9. Receipt of the check from the bank
10. Record it in the internal roll
11. Send a text message to the customer
12. deliver the customer in personal presence or their representative in writing and obtain their representative's signature and copy of identity
1. Transaction data
2. Amount to be paid
3. Fees for the procedure
1. The amount of the check
2. Fees for the procedure             
     - 100 replaced with cash           
      - 200 replaced with a check             
      - Excluded in road paving transactions
 
collecting the amounts of return cheques
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
customer service;
1. Receipt returned check and notification from the bank
2. Notify the customer by contacting them and send a text message
3. In case of non-payment, the check shall be sent in an official letter to the Department of Legal Affairs to conduct their procedures
1. returned check
2. the bank return notification 
The amount of the check + the check fine (10% of the check value of not less than 500 and not more than 5000)
licensesPlanning and Survey Department
Is setting planning requirements (land uses, floor number, setbacks, floor space, average number of housing units, parking number, protrusion.... etc) for a land
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1-Submitting a request for the planning study
2-The application shall be reviewed.
3-The approval is based on its validity.
4-Communicating with the applicant to complete the procedures 
1- A request for the planning study
2- A replica of plot site plan
3- A replica of the title deed, If applicable
4- A copy of the applicant’s ID
5- A copy of the landlord’s ID
Not applicable
Issuing a plan that includes information of the plot owned or granted
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submission of a transaction
2-Payment of fees
3- Receipt of a transaction
1- An ID card for citizens and residents
2 - A Copy of the title deed ratified by the Land and Property Department
3- Passport for non-residents
4- A Clearance from the Sewerage company
5- A Copy of the applicant ID card with a proxy from the landlord.
1- Issuing a private residential site plan for the first time 500 AED
2- Issuing a site plan for any use other than a private residential (plot area in meter sqaure * 1 AED) of at least 500 AED 
3- Issuing a site plan for a plot as a freehold for the first time (plot area in meter square *120 fils) of at least 500 AED 
4- Issuing a site plan for an agricultural plot (plot area in meter square *15 fils)
5- Issuing a site plan for general services  (no fees)
6- Adding innovation fees of 10 AED to the total fees 
Renewing a plan that includes information of the plot owned or granted to the customer
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submission of a transaction
2-Payment of fees
3- Receipt of a transaction
1- An ID card for citizens and residents
2 - A Copy of the title deed ratified by the Land and Property Department
3- Passport for non-residents
4- A Clearance from the Sewerage company
5- A Copy of the applicant ID card with a proxy from the landlord.
1- Renewing a private residential site plan (250 AED) 
2 - Renewing a site plan for any use other than residential (plot area in meter square * 50 fils) of at least 250 AED
3 -Renewing an agricultural plot site plan (plot area in meter square * 10 fils) for less than 250 AED
4- Renewing a site plan for general services (no fees)
5 - Renewing of a site plan for a plot as a freehold for the first time (plot area in meter square * 80 fils) of at least 250 AED
6- Adding innovation fees of 10 AED to the total fees 
 
Renewing a property plan that includes engineering data of the property (A plan template that includes engineering data)
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submitting a request with all required documents
2- Payment of fees and receipt of a transaction
1- A purchase contract authenticated by a reference number
2- A No objection letter from the lead developer
3- A Copy of a passport / owner's ID
4 - A Copy of the old property plan 
Plot area in meter square *5 AED 
Issuing a property plan that includes engineering data of the property
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submitting a request with all required documents
2- Payment of fees and receipt of the transaction
1- The purchase contract authenticated by a reference number
2- A No objection letter from the lead developer
3- A Copy of a passport / owner’cards ID
Plot area in meter square *10 AED 
Issuing a plan that includes information of the merged plot (A plan template that includes planning information)
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submission of a transaction
2-Payment of fees
3- Receipt of a transaction
1- A copy of National ID
2- A replica of the title deed ratified by the Land and Property Department
3- A clearance from the Sewerage company
4- A copy of the old site plan, if applicable.
5- The Applicant ID card with a proxy from the landlord, in case the landowner is not present
1- Issuing a private residential site plan for the first time (500 AED)
2 - Issuing a site plan for uses other than private housing (plot area in meter square * AED 1) of not less than 500 AED
3 - Issuing a site plan for a plot as a freehold for the first time (plot area in meter square * 120 fils) of not less than 500 AED
4- Issuing an agricultural plot site plan (plot area in meter square* 15 fils), of not less than 500 AED
5- Issuing a public services site plan (without fees)
An issuance of a plan that includes information of the plot divided (A plan template that includes planning information)
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submission of a transaction
2-Payment of required fees
3- Receipt of a transaction
1- (If the plot is a property) a copy of the title deed ratified by the Land and Property Department, or the original deed, sealed and original seen.
(If the plot is a grant) a copy of the plot plan is required if the plot was built or has no buildings, an approval must be obtained from the Head of the Department Office. 
2-A Request for sorting (division) from the customer service personnel
3-A Copy of a valid ID card
4-A No objection letter from sewerage
1- Sorting and dividing freehold plots (plot area in meter square * 50 AED)
2- Sorting and dividing freehold plots (plot area in meter square * 100 fils)
3- Sorting and dividing agricultural plot (plot area in meter square * 10 fils)
4- Sorting and dividing private residential plot with adjacent buildings (for a citizen, a plot area in meter square * 10 / for a non-citizen, a plot area in meter square * 15 AED)
5- Adding innovation fee of 10 AED to the total fees 
 
Is an issuance of a plan including plot information after the change of plot use (A plan template that includes planning information)
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submission of a transaction
2-Payment of required fees
3- Receipt of a transaction
1- A copy of National ID
2- A replica of the title deed ratified by the Land and Property Department
3- A clearance from the Sewerage Company
4- A copy of the old site plan, if applicable.
5- The Applicant ID card with a proxy from the landlord, in case the landowner is not present
Change of use: 
1- From residential to residential/commercial (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area in meter square *100 AED)
2- From residential/commercial to residential/touristic (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area in meter square *100 AED)
3- From residential/commercial to residential/administrative (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area of square meter*100 AED)
4- From industrial to residential (for a citizen, the plot area in meter square * 50 AED/ for a non-citizen, the plot area in meter square *100 AED)
5- From agricultural to residential (for a citizen, the plot area in meter square* 50 AED/ for a non-citizen, the plot area in meter square *100 AED)
6- From residential to residential/touristic (for a citizen, the plot area of square meter* 100 AED/ for a non-citizen, the plot area in meter square *200 AED)
7- From residential to residential/administrative (for a citizen, the plot area in meter square* 100 AED/ for a non-citizen, the plot space in meter square*200 AED)
8- From industrial to residential/commercial and from residential to residential/administrative (for a citizen, the plot area in meter square* 100 AED/ for a non-citizen, the plot area in meter square*200 AED)
9- From agricultural to residential/commercial and from residential to residential/administrative (for a citizen, the plot area in meter square* 100 AED/ for a non-citizen, the plot area in meter square*200 AED)
10- Adding innovation fee of 10 AED to the total fees 
Issuing a plan that includes plot information after changing its properties including floors change and reducing of the setbacks  
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submission of a transaction
2- Payment of the required fees
3- Receipt of a transaction
1- A copy of National ID
2- A replica of the title deed ratified by the Land and Property Department
3- A clearance from the Sewerage Company
4- A copy of the old site plan, if applicable.
5- The Applicant ID card with a proxy from the landlord, in case the landowner is not present
Expanding floors, roofs and removing setbacks:
1 - Expanding the floors (for a citizen, a plot area in meter square * total number of added floors * 10 AED / for a non-citizen, a plot area in meter square * total number of added floors * 30 AED)
2 - Expanding roof (for a citizen, a floor area in meter square * 100 AED / for a non-citizen, a floor area in meter square * 150 AED)
3- Removing a setback (for a citizen, the removed setback zone in meter square* total number of floors * 50 AED / for a non-citizen, the removed setback zone in meter square * Total number of floors * 100 AED)
4 - Adding the innovation fee of 10 AED to the total fees 

Verifying building height before pouring concrete
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1-Payment of Fees at the Collection Box
2-Submitting the Transactions at the City’s Service Center Counter (receipt voucher + new location scheme)
3- Performing the Service 
 
Location scheme + Land Demarcation Certificate + Building License + Level Determination Certificate + Land Boundaries Verification Certificate
 
Free
Providing the X-Y-Z coordinates of the land corners
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1-Payment of Fees at the Collection Box
2-Submitting the Transactions at the City’s Service Center Counter (receipt voucher + new location scheme)
3- Performing the Service 
 
Location scheme
150 AED for Each Point
Setting land corners on site 
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Payment of fees at the collection fund
2- Submitting a transaction in the City Service Center counter (Deed of receipt + a new site plan)
3- Implementation of the service 
Site Plan 
200 AED
Re-auditing on plot corners after drilling and installing wood blocks and steel and before concrete casting
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Submitting a transaction in the City Service Center counter (Deed of receipt + a new site plan)
Implementation of the service 
Site plan + plot identification certificate
Free
Providing reference point coordinates in XYZ format
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Payment of fees at the collection fund
2- Submitting a transaction in the City Service Center counter (Deed of receipt + a new site plan)
3- Implementation of the service 
 
Project Site Plan
250 AED per point
Specifying the Course of Services (water - electricity - gas- communications- irrigation) for the process of digging trenches.
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1 - Payment of fees at the collection fund
2- Submitting a transaction in the City Service Center counter (Deed of receipt + a new site plan)
3- Implementation of the service
 
1- Project plan
 
150 AED per point
Auditing the external fence height before concrete casting
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Payment of fees at the collection fund
2- Submitting a transaction in the City Service Center counter (Deed of receipt + a new site plan)
3- Implementation of the service 
 
A site plan + plot identification certificate + building permit+
level determination certificate + ground beams level auditing certificate +
ground border auditing certificate
Free
Setting plot heights to define the drilling size
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Payment of fees at the collection fund
2- Submitting a transaction in the City Service Center counter (Deed of receipt + a new site plan)
3- Implementation of the service 
A site plan + plot identification certificate + building permit
500 AED
road-accidentsBuilding Management
The service allows getting license to construct an addition to an existing building in the following cases:
1- The building license date of the existing building is from less than 5 years
2- In case building license date is from 5 to 10 years ago, concrete should be tested to ensure its safety
3- Construction of an addition is not allowed, if the building have been existing for more than 10 years
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1.Submission of the application at Customer Happiness Center
Payment of fees for the provision of service
Payment of fees after completing the transaction (last payment + deposit + inspection fees if any)
Receiving the Building License from Customer Happiness Center
1- Executive Schemes: Schemes of architecture / construction / roads / defense / civil / electricity / water / sewage / telecommunication...etc.
2- Appendix to building and supervision contracts
3-No-Objection from Service Entities
4-License of certified contractor
Service Provision Fees:
Private Residential Building: 50 AED
Multi Use Building: 500 AED
Licensing Fees:
Private Residential / Agricultural: 3.5 AED / m² with a minimum of 100 AED
“commercial / Investment / industrial / educational / health / hotels:
 6 AED /m2 parking floors + vault + first floor till the fourth one + 9 AED /m2 starting from the fifth floor with min. charge 100 AED”
for free ownership buildings. 10 AED / m²
Booster Antenna: 1000 AED / Antenna
External Fences of All Buildings: One AED per linear meter with a minimum of 100 AED
Pumps: 500 AED / Pump
Sunshades: 
3 AED / m² indoor sunshades
120 AED / outdoor sunshade for car (private residential)
120 AED per linear meter of the exterior facade of a dynamic outdoor sunshade (commercial buildings)
240 AED per linear meter of the exterior facade of a fixed outdoor sunshade (commercial buildings)
Insurance: 
2 AED /m2 for the private residential with min. charge 2000 AED and 1000 AED for the extensions / wall
2 AED /m2 for the non-residential buildings with min. charge 3000 AED
500 AED for the sunshades
Temporary fence:
Private Residential Building: 150 AED
Multi Use Building: 500 AED
Inspection Fees: 500
The service allows getting a building license for an existing building, provided that the consultant is sure of the constructive safety of the building and that the building does not violate terms of construction regulations
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Submission of the application at Customer Happiness Center
Payment of fees for the provision of service
Payment of fees after completing the transaction (last payment + deposit + inspection fees if any)
Receiving the Building License from Customer Happiness Center
1- Executive Schemes: Schemes of architecture / construction / roads / defense / civil / electricity / water / sewage / telecommunication...etc.
2- Warranty letter concerning the safety of the building
 
Service Provision Fees:
Private Residential Building: 50 AED
Multi Use Building: 500 AED
Licensing Fees:
Private Residential / Agricultural: 3.5 AED / m² with a minimum of 100 AED
“commercial / Investment / industrial / educational / health / hotels:
 6 AED /m2 parking floors + vault + first floor till the fourth one + 9 AED /m2 starting from the fifth floor with min. charge 100 AED”
for free ownership buildings. 10 AED / m²
Booster Antenna: 1000 AED / Antenna
External Fences of All Buildings: One AED per linear meter with a minimum of 100 AED
Pumps: 500 AED / Pump
Sunshades : 
3 AED /m2 internal sunshade
120 AED / car for the external sunshade (private residential)                                                                    120 AED for longitude meter of the external frontispiece of the fixed external sunshade (commercial buildings)
240 AED for longitude meter of the external frontispiece of the fixed external sunshade (commercial buildings)
Inspection Fees: 500 AED
Innovation Fees: 10 AED
The service allows getting a building license (new / extension to an under-construction building) approved from the Department and meets building conditions and specifications
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1-Submission of application at Customer Happiness Center
2- Service Fees Payment 
3- Payment of Fees after Completing the Transaction (licensing fees + deposit + inspection fees if any)
4- Receiving the License at Customer Happiness Center
 
1- Executive Schemes: Architectural schemes/ constructive schemes / roads / civil defense / electricity / water / sewerage/ communication...etc.
2- Appendix for the contracting and supervision contracts
3- Approval from Service Entities
4- The certified contractor’s license


1- Submission of application at Customer Happiness Center
2- Service Fees Payment
3- Payment of Fees after Completing the Transaction (licensing fees + deposit + inspection fees if any)
4- Receiving the License at Customer Happiness Center
Service Fees:
Private Residential Building: 50 AED
Multi-use Building: 500 AED
Licensing Fees:
Private Residential / Agricultural: 3.5 AED / m2 with min. charge 100 AED 
“commercial/ Investment/ industrial/ educational/ health/ hotels :
 6 AED /m2 parking floors + vault + first floor till the fourth one + 9 AED /m2 starting from the fifth floor with min. charge 100 AED”
for free ownership buildings. 10 AED /m2
Booster Antenna: 1000 AED/ Antenna
All buildings external walls: 1 AED for linear meter with min. charge 1000 AED
Pumps : 500 AED / Pump
Sunshades : 
3 AED /m2 internal sunshade
120 AED / car for the external sunshade (private residential)
120 AED for linear meter of the external frontispiece of the fixed external sunshade (commercial buildings)
Insurance: 
2 AED /m2 for the private residential with min. charge 2000 AED and 1000 AED for the extensions / wall
2 AED /m2 for the non-residential buildings with min. charge 3000 AED
500 AED for the sunshades
Temporary fence:
Private Residential Building: 150 AED
Multi-use Building: 500 AED
Innovation Fees: 10 AED
The service allows canceling a building license before starting work at the location/ after performing the demolition works at the location in case building starts
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1. Submission of application at Customer Happiness Center
2. Payment of Fees
3. Receiving the Cancellation Letter
1. Building License Cancellation Form
 100 AED
The service allows getting building licenses renewal issued earlier in case the work stopped, not initiated at all or delayed for two years from the issuing date as the first time and every year starting from the second renewal
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1. Submission of application at Customer Happiness Center
2. Payment of Fees
3. Receiving Building License at Customer Happiness Center
 
1.  Executive Schemes: The certified Architectural / Constructive Schemes
2. Building license renewal Form
3. Building Status Disclosure Statement
25 % of the building licensing fees with putting the retroactive effect of the unpaid previous years into consideration
Inspection Fees: 500 AED
 
The service allows getting a building license with the new advisory name according to the landlord’s demand
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1. Submission of Application
2. Payment of Fees
3. Receiving the License
 
1. Changing an Advisory Form
2. Certified appendix for the supervision and construction contracts from the Sewerage Administration
 
2000 AED
Innovation Fees: 10 AED
The service allows getting a building license under a new contractor’s name due to the landlord’s demand and terminating the contract with the ex-contractor 
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1. Submission of Application
2. Receiving Payment Receipt
3. Payment of Fees
4. Receiving the License
 
1. Construction Contract Termination Form and Consensual Discharge from the Department / Termination of Contractor Agreement by Sheikh Zayed Housing Program Copy of Building Status Disclosure Statement
3. Certified appendix for the supervision and construction contracts from the Sewerage Administration
 
2000 AED
The service allows getting the approval to perform modifications on an ongoing project / under construction generally. And it may contain some/all of the architectural or constructive schemes.
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1. Submitting the Application at Customer Happiness Center
2. Payment of Fees
3. Receiving Building License at Customer Happiness Center
 
1. Executive Schemes: Architectural Schemes/ constructive Schemes/ Roads / Civil Defense/ Electricity/ Water/ Sewerage/ Communications...etc.
2. Architectural or constructive Modifications Form
 
Simple Modifications Architectural / constructive 100 AED
-Comprehensive Modification: 20% of the Licensing Fees
 
Raising the contractor’s / consultant’s ranking after meeting the required qualifications of the higher ranking
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
-1- Submitting Application form from the Department of Economic Development, certified from relevant authorities
2- Receiving the accredited application form
1- Passports and residencies of partners and licenses holders
2- Requesting the license from commercial licenses department
3- Record of commercial licenses of partners and license holder
4- Record of number of completed projects + Completion Certificates
Without Fees
Approval to start practicing the profession of construction and engineering consultancy after meeting all the requirements of technical qualifications and company workers
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1- Submitting Application form from the Department of Economic Development, certified from relevant authorities
2- Receiving the accredited application form
1- Application form from the Department of Economic Development, certified from relevant authorities
2- Engineers’ passports and residencies
3- Engineers’ association card
4- Record of company work and workers
5- Record of machinery and equipment (contractor only)
6- Company’s office space
7- Identified engineers’ University Certificates
Without Fees
The service allows getting a temporary permit for an advisory/contractor from outside the Emirate.
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1. Submission of Application
2. Receiving Payment Receipt
3. Payment of Fees
4. Receiving the Permit
 
1- Temporary Permit Application Form (a contractor/ an advisory)
2- Copy of Location Scheme
3- Copy of the Valid Commercial License of the Advisory Office / Construction Company
4- List of the Engineers’ Names
Contractor’s / Advisory’ Permit outside the Emirate for a Year 50000 AED
Contractor’s / Advisory’ Permit Outside the Emirate for Six Months 25000 AED
 
The service allows getting chemical and physical testing of construction materials
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service:
A Copy of the Certified Building License
Paying the service fees and handing the receipt voucher along with the application
Delivering the sample and making sure of it complying with the received application
 
A Copy of the Certified Building License
Test Application Form (Department’s site)
 
-
The necessary rubble tests for the ready-mixed concrete factories to guarantee the quality of the used materials in the concrete mixtures and their compliance 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Filling the Application of the Service
Payment of Service Fees and Handing the Receipt Voucher along with the Application
Delivering the Sample and Making Sure it Complies with the Received Application
Copy of the Certified Building License
Inspection Application Form (Department’s Site)
Copy of the Location Scheme
-
Tests of the used concrete in building including testing the concrete cubes and the pulp samples and the Non-metabolic tests 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Filling the Application of the Service
Payment of Service Fees and Handing the Receipt Voucher along with the Application
Delivering the Sample and Making Sure it Complies with the Received Application
Copy of the Certified Building License
Inspection Application Form (Department’s Site)
Copy of the Location Scheme
-
Tests of Soil used in Landfilling for Layers under the Building’s Foundations in addition to Tests of every Used Material.
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Filling the Application of the Service
Payment of Service Fees and Handing the Receipt Voucher along with the Application
Delivering the Sample and Making Sure it Complies with the Received Application
Copy of the Certified Building License
Inspection Application Form (Department’s Site)
Copy of the Location Scheme
TESTING OF SOILS & ROCK
TYPE OF TEST UNIT PRICE (DHS)
Moisture Content 15
Water (Moisture) Content of Soil and Rock by Mass 15
Liquid Limit 100
Plastic Limit 50
Linear Shrinkage 150
Particle Density of Soil 75
Specific Gravity of Soil 75
Density (Bulk Density) 100
In-situ Density by Sand Replacement Method for SAND fills (min. charge 225DHS) transportation provided by client 75
Particle Size Distribution (Dry Sieving Method) 100
Particle Size Distribution (Wet Sieving Method) 150
Particle Size Distribution (by the Hydrometer Method) 150
Particle Size Distribution Analysis of Soil (Hydrometer) 150
Dry Density-Moisture Content Relationship using 4.5kg 250
Dry Density-Moisture Content Relationship using 2.5kg 200
California Bearing Ratio (CBR) ONE Mould 300
California Bearing Ratio (CBR) THREE Moulds 500
In-situ CBR (Minimum charge 1200 & reaction provided by client) 600
Chloride Content(Water Extracted) 60
Chloride Content(Acid Extracted) 65
Sulphate Content (Water Extracted) 60
Sulphate Content(Acid Extracted) 65
pH Value 30
Carbonate Content 80
Total Dissolved Solids 70
Mass Loss on Ignition 60
Organic Matter Content 70
Maximum and Minimum Dry Densities for Granular Soils 400
Direct shear test (3points) 500
Water permeability test (falling and constant head) per Test. 500
Electrical conductivity 150
(Uniaxial) Unconfined Compressive Strength (UCS) on Rock Core OR soil Samples 100
UCS with Stress- Strain Curve 150
One Dimensional Consolidation Test 1000
Plate Bearing test per point (REACTION PROVIDED BY CLIENT) 1000
In-situ Density by Sand Replacement Method for ROAD BASE fills (min. charge 300DHS) transportation provided by client 100
TYPE OF TEST UNIT PRICE (DHS)
Chloride Content in Water 65
Sulphate Content 65
pH Value 30
Total Dissolved Solids 65
Total Suspended Solids 150
Chloride Content 65
TYPE OF TEST UNIT PRICE (DHS)
Tensile & Elongation Testing excl sample preparation. 100
Bend 75
Re-Bend 100
Coating thickness on magnetic base 50
Coating continuity 50
Coating Flexibility 100
Tensile & Elongation Testing excl sample preparation. 200
TYPE OF TEST UNIT PRICE (DHS)
Low Strain Integrity Testing of Piles (Dia. <= 75mm) transportation provided by client 20
Cross hole sonic logging per pile transportation provided by client 400
Monitoring and reporting of static load test 6000
monitoring of static load test without reporting 4000
Cleaning of piles head 10
Additional report copy ( reporting includes two copies) 100
Site Survey Tests of the Lands and Determining the Soil Bearing Strength and the Suitable Type of Foundations for Building.
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Filling in the Service Application
Paying the Service Fees and Handing the Receipt Voucher along with the Application
Obtaining Digging Approval Certificates from the Competent Authorities
A Copy of the Certified Building License
Inspection Application Form (Department's site)
A copy of the Location’s Scheme
-
Tests for the Iron Used in Building with Its All Kinds and Sized Including the Tensile and Flexure Tests
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Filling in the Service Application
Paying the Service Fees and Handing the Receipt Voucher Along with the Application
Delivering the Sample and Making sure That It Is Complying with the Received Application.
A Copy of the Certified Building License
Test Application Form (Department's site)
Certificate of Origin for the iron
-
Tests of the Asphalt, Bitumen, and Asphalt mixtures for all Roads and Buildings Projects
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Filling in the Service Application
Paying the Service Fees and Handing the Receipt Voucher Along with the Application
Delivering the Sample and Making sure That It Is Complying with the Received Application.
A Copy of the Certified Building License, If Any
The Test Application Form (Department's site)
A copy of the Location’s Scheme, If Any
-
The service allows recovery of insurance amount (building license / maintenance permit / destruction permit / sunshade) after completing the project 
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service:
1- Submitting the application
2- Receiving building insurance form
3- Receiving an e-mail message from the Financial Affairs Department concerning the deposit of the recovered amount
 
A copy of valid commercial license
Insurance receipt voucher
Cleanliness Certificate
IPAN letter 
 
none
The service allows getting a night work permit for executing building and construction works at night during specific hours of the evening period for a specified time, and this goes after the supervisor’s approval of location terms
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1- Submission of Application
2- Visiting Location with the Buildings Supervisor
3- Payment of Fees
4- Receiving the Permit
 
Night Work Permit Application Form
Copy of Building License / Maintenance Permit / Demolition Permit
 
100 AED / Month
Innovation Fees: 10 AED
 
The service allows getting technical approval for pouring concrete (for foundations / land bridges / ceilings). This application is submitted compulsively by the constructing companies after being certified by the project’s advisory
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer service;
e-mail;
1- Submission of Application via E-mail
follow-up@am.gov.ae
2- Visiting Location with the Municipality Supervisor
3- Accrediting Building Status Disclosure Statement Card at the location
 
1- Constructive Audit Application
2- Valid Building License
3- Soil / Iron / Concrete Tests
4- Certified Constructive Schemes
5- Safety and Security Letter for High Ceilings
 
Without Fees
The service allows getting the public safety license for the residential and commercial buildings in the Emirate
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;

1. Submission of Public Safety License Application
2. Payment of Fees
3. Receiving Public Safety License
 
Copy of the Landlord’s ID
Property Title / Land Location Scheme
Building License
Accomplishment Certificate
Procuration for Managing the Building
Copy of the Real Estate Office License
Maintenance Contract from a Licensed Fire Extinguishing Company from Civil Defense
Generator License if there’s a Maintenance Contract for it
Maintenance Contract for Elevators
Contract with a Pesticides Company
500 AED
The service allows getting identification name certificate for a building/ a group of commercial buildings 
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1. Submitting the Identification Name Application Form Certified from the Sewerage
2. Payment of Fees
3. Receiving the Identification Name certificate
1- Identification Name Application Form for a Building
2- Copy of the Location Scheme
3- Copy of the Landlord’s Passport/ ID
4- Copy of the Commercial License (if the Landlord is a Company)
Registering one building for the first year 1000 AED
Renewing one building registration 500 AED
Registering a group of buildings (complex) for the first year 2000 AED
Renewing the registration of a group of buildings (complex) for the first year 1000 AED
Issuing certificate of registering an identification name in the registry 100 AED
Innovation Fees: 10 AED
The service allows getting an accomplishment certificate for all kinds of building licenses upon finishing the whole building works according to the approved schemes by the Department and in accordance with the technical and engineering terms and fulfilling the conditions and requirements after conducting the on-site inspection by the engineering control engineers 
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
E-mail;
Website;
1. Submission of Application by hand or via e-mail
follow-up@am.gov.ae
2- Visiting Location with the Municipality Supervisor
3- Payment of Fees
4- Receiving the Accomplishment Certificate 
 
1. Accomplishment Certificate Issuing Form Certified from the Sewerage
2. Copy of the Location Scheme
3. Copy of the Valid Building License 
4. Building Status Disclosure Statement
5. All the Tests of the Building
6. Waterproofing Guarantee from the Contractor
7. Letter from Civil Defense (notice: all buildings except for the residential villas)
8. Identification Name of the Building (notice: for Residential Commercial Buildings only)
9. Communications Accomplishment Certificate
10. AIMS Cleaning Contract
 
-For Residential Villas: 28% of licensing fees
-Buildings till (land floor + 4) and Warehouses : 30 % of Licensing Fees
-Accomplishment Certificate Fees for Buildings Higher than (land floor + 4) : 20% (land floor area + the sum of parking lots areas + the sum of areas till the fourth floor) × 6 + (the sum of areas of the floors higher than the fourth one + roof area) × 9))
-Innovation Fees: 10 AED
The service allows getting a temporary accomplishment certificate to start electrical conductivity to the building and all concrete and brick works must be completed and submitted by the advisory and the contractor
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer service;
e-mail;
1- Submission of Application by Hand or via E-mail
follow-up@am.gov.ae
2- Visiting Location with the Municipality Supervisor
3- Payment of Fees
4- Receiving a Temporary Accomplishment Certificate
1- Accomplishment Certificate Issuing Form (temporary / final) Certified from the Sewerage
2- Copy of the Location Scheme
3- Copy of the Valid Building License
4- Building Status Disclosure Statement
5- All the Building Tests
-For Residential Villas: 100 AED
- Buildings and Warehouses: 300 AED
-Innovation Fees: 10 AED
The service allows getting a demolition works licensing application. It requires the demanding company to submit an explanation of the method to be used in the demolition process. This mandatory application is submitted by the licensed companies for performing demolition works (by category)
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submission of Application
2- Visiting Location with the Municipality Supervisor
3- Payment of Fees
4- Receiving the Demolition Permit
 
1- Demolition Permit Application Form
2- Government Agencies’ Approval (Electricity / Water / Civil Defense/ Rental Disputes)
3- Landlord’s Approval of Demolition
4- Contract between the Demolition Company and the Landlord.
 
-150 AED
-Insurance : 2000 AED
-Innovation Fees: 10 AED
 
The service allows getting certificates to Whom It May Concern directed to specific entities (Zayed Housing Program, Armed Forces, Ministry of Social Affairs, Office of the Governor and more) according to the customer’s demand and land position
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submission of Application
2- Payment of Fees
3- Receiving the Letter
1- Copy of the Landlord’s ID
2- The Landlord’s Application Letter
100 AED
Innovation Fees: 10 AED
The service allows getting a license for executing maintenance works on the current buildings. It requires field test of the building constructive status for old buildings.
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submission of Application
2- Visiting Location with the Municipality Supervisor
3- Payment of Fees
4- Receiving the Maintenance Permit
1- Application Form
2- Maintenance Contract between the Landlord and the General Maintenance Company
3- Landlord’s Approval of Performing Maintenance Works
4- Ownership or Location Scheme 
5- Certified Architectural Schemes in case of Making Internal Divisions
6- Civil Defense Credence in case of Buildings Divisions or Licensing a Mezzanine
 
-1% of the Contract Costs
-Insurance: Starting from 500 AED with min. charge 3000 AED
-Innovation Fees: 10 AED
The service allows getting a technical report specifying the buildings’ and constructions’ damages and needs for maintenance (civil/ Electromechanical..etc.) and the necessary cost estimates.
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Submitting the application
2- Payment of Fees
3- Visiting the Location with the Municipality Supervisor
4- Receiving the Technical Report 
 
1- Technical Report Application Form
2- Property Title or Location Scheme
3- A Copy of the Landlord’s ID
The Villa: 500 AED
-the building: 1000 AED
Innovation Fees: 10 AED
roadsRoad And Infrastructure Management
Submitting a Permit for Installing Guide Plates on the Road Environment
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1  The Application is Submitted at the Department of Infra-structure Services and Providing the Documents
2  Sites Inspection and Accrediting the plates’ Design
3  Obtaining Accreditation from the Department’s Manager
4  Payment of Fees
5  Obtaining the Final Permit
A Message from the Entity
Installation Locations Suggestion
Plate Suggestion
Commercial License
The First Plate   3000
The Second Plate   7000
The Third Plate or what follows   15000
The Vertical Identification Plates for the Official Stations and Exhibits taking the Form of a Pole   20000
The First Plate (temporary for a quarterly period)   1000
The Second Plate (temporary for a quarterly period)   2000
The Third Plate or what follows (temporary for a quarterly period)   5000
The Vertical Identification Plates for the Official Stations and Exhibits taking the Form of a Pole (temporary for a quarterly period)    10000
Specifying the Course of Services (water - electricity - gas- communications- irrigation) for the process of digging trenches.
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
1- Payment of Fees at the Collection Box
2-Submitting the Transactions at the City’s Service Center Counter (receipt voucher + new location scheme)
3- Performing the Service
 
1-   The Project’s Scheme
150 AED for Each Point
Determining the Gates contours for the new buildings to coup with the street’s contour
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
1    Attaching the Required Documents
2    Referring to the Roads Department (Design Unit)
Providing a Building License Application
Providing a Location Scheme
The Advisory’s Valid License
Service Determination Request Form
None
Developing a Design for the Parking Lots and Pavements
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service:
1    Attaching the Required Documents
2    Referring to the Roads Department (Design Unit)
Providing Building License
Providing Location Scheme
A Application from the Facility Landlord
A Pledge to Remove the Works on Demand by the Department
Related to Follow-up Card
Using the Exterior Areas related to the Coffee Shops and Construction Locations and Sittings and any other Purposes. 
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
1- Submitting the Application at the Department
2- Inspecting the Location
3- Certification from the Roads Department in case of Absence of Development in the Area
4- Referring to the Facility’s Violations Registry 
5-  Roads Department Head’s Certification for the Final Approval 
1- Commercial License
2- A Certified Lease Contract
3- Landlord’s ID 
1- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any Other Purpose for a Month on the Main Streets Costs 20 AED for a Square Meter.
 2- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any other Purpose for a Month on Side Streets Costs 10 AED for a Square Meter.
 3- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any other Purpose for a Year on the Main Streets Costs 220 AED for a Square Meter.
4- Occupying an Area of the Pavement for Coffee Shops, Cafeterias, or Construction Locations or any other Purpose for a Year on Side Streets Costs 110 AED for a Square Meter.
 5- Occupying an Area of the Pavement for sitting for a Month Costs 5 AED for a Square Meter.
6- Occupying an Area of the Pavement for sitting for a Year Costs 50 AED for a Square Meter.
7- Innovation Fees 10 AED 
A Permit of Occupying a Road Lane or Two Road Lanes for Companies’ Projects
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1   Submitting the Transactions at the Service Center
2   Obtaining the Roads Department’s Approval
3   Obtaining the Ajman’s Police General Command Approval
4   Payment of Fees
5    Obtaining the Permit
Road Scheme or Project A3
A Message of Road Occupancy Application from the Executing Company
Constructions’ and Projects’ Permits from the Department
Shutting a Part of the Road for One Day (An Area of One Road Lane Facing the Building’s Front) 500
Shutting a Part of the Road for One Day (An Area of Two Road Lanes Facing the Building’s Front)1000
Shutting a Part of the Road for a Month (An Area of One Road Lane Facing the Building’s Front) 7000
Shutting a Part of the Road for a Month (An Area of Two Road Lanes Facing the Building’s Front) 10000
Public Parking Area for a Year (for Half a Day) a Parking area for One Car 12000
Public Parking Area for a Year (for a Day) a Parking area for One Car 24000
Innovation Fees 10
 
Issuing Road Accident Damages Report to The Customers to Develop an Integrated Infra-structure that is Suitable with the Sustainable Development Requirements
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1- Receiving a Letter from the Police General Command + A Copy of the Original Accident Report
2-Filling in the Special Form of Accidents Damages Assessment
3- Transforming the Form to the Responsible Entity for Repairing the Damage
4- Preparing A Report with the Damages Value
5- Delivering a Copy to the Reviewer with the Damage Value and to Pay it
1-A Letter from the Traffic and Licensing Department
2- Accident’s Report 
The Amount is Valued According to the Damage. The Site Inspection Value is 50 AED.
Providing a Service to the Companies to Drain the Underground Water at the Work Location
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1   Obtaining the Planning and Surveying Department’s Approval on the Earthwork Location
2    Submitting the Application along with all the Required Documents
3   Payment of Fees and Receiving the Transaction
 Planning and Surveying Department’s Approval on the Earthwork Location
An official message
A Copy of the Contractor’s Commercial License that is Issued from Emirate of Ajman 
A Copy of the Contractor’s Commercial License that is issued from Emirate of Ajman
A Copy of the Building License
Insurance 10000
Innovation Fees 10
Issuing a Permission for a Vehicle to Withdraw Underground water for Digging Purposes
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1    Referring to Roads and Infra-structure Management - Sewerage Nets Engineer
2   Referring to the Sewerage Nets Supervisor to Specify the Vehicle Size
3    Referring to the Sewerage Nets Employee to Make the Permit
A Permission Application Message  for a Vehicle to Withdraw Underground Water
A Copy of the Location’s Scheme
A Copy of the Building License
A Copy of the Contractor’s Commercial License that is Issued from Emirate of Ajman
A Copy of the Ownership of the Vehicle from Both Sides
A 1000 Gallon Vehicle  Fees 1500  Insurance 3000
A 5000 Gallon Vehicle  Fees 3000  Insurance 5000
A 1000 Gallon Vehicle  Fees 4000  Insurance 10000
Innovation Fees 10
Providing a Service to the Companies to Drain the Underground Water at the Work Location
 
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1    Submitting the Application along with all Required Transactions
2    Payment of Fees and Receiving the Transaction
 
A Formal Message
A Copy of the Contractor’s Commercial License that is Issued from Emirate of Ajman.
A Copy of the Contractor’s Commercial License that is Issued from Emirate of Ajman
A Copy of the Building License
A Copy of the Location’s Scheme
A Copy of the Follow up Card
 
Renting a Watering Place 200 for Each Pump Daily   Insurance 5000
Renting a Watering Place on a Pumping Station 500 Insurance 30000
Innovation 10
Drainage Hydraulic Facility Construction Permit for the Purposes of Communicating Services without the Need for Cutting the Asphalt
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1-   Bringing a No-Objection Message from the Service Entities
2-   Providing the Scheme
3-   Filling in the Form (Drainage Hydraulic Facility Form)
4-   Payment of Fees
5-   Issuing the Permit
1- Building or Location Scheme
2- Bringing the No-Objection Notification from the Service Entities
3- A Message from the Company
4- An Approval from the Facilities and Services Coordination Center
 
1110.00 AED
Issuing a No-Objection Certificate to Start Work for the Service Entities and Contracts Companies Working in the Emirate
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1-   Submitting the Required Documents
2-   Studying the Transaction by Facilities and Services Coordination Center Staff.
3-   In case of Approval, a No-Objection Certificate is Issued. And in case of Refusal, the Customer is Contacted to be Given the Transaction for Correction
4-   Payment of the Prescribed Fees and Getting a Follow-up Card
1-    A Message form the Demanding Entity
2-     The Scheme of Work Location
3-      Ajman’s Commercial License for Contracting Companies
 
Fee Details    Value     Fees
Follow-up Card for Services Lay Down on One Street only or less
200 AED                                                           
 Follow-up Card for Services Lay Down on more than One Street for lengths Less Than (5000)m    500 AED
Follow-up Card for Services Lay Down on more than One Street for lengths ranging from (5000)m to (10000) m   1000 AED
 
Issuing a Clearance Certificate for the Companies with a No-Objection Certificate and a Follow-Up Card
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
1-    Submitting the Required Documents by the Customer to the employee
2-     Making Sure of the Location’s Integrity
3-      Providing us with a Statement from the Owner and the Advisory’s Signature on the Certified Scheme from the Department
4-    Issuing Service Fees Payment Receipt
5-    Issuing  a Clearance Certificate
6-    Facilities and Services Coordination Center head’s Signature
7-    Communicating with the Customer to Receive the Transaction
1-    Non-Objection Certificate (Issued by the Facilities and Services Coordination Center)
2-     The Certified Scheme
3-      the Follow-up Card
4-    A Message from the Landlord Stating the Completion of the Work
 
Fee Details    Value     Fees
Follow-up Card for Services Lay Down on One Street only or less
200 AED                                                       
Follow-up Card for Services Lay Down on more than One Street for lengths Less Than (5000)m    500 AED
Follow-up Card for Services Lay Down on more than One Street for lengths ranging from (5000)m to (10000) m   1000 AED
A Permit Given by the Department to Specified Entities by which  Parking Lots for Vehicles are Specified for Satisfying Fees Paid to the Department for being Used as a Stop for the Vehicles Only
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
1-  Filling in the Form of Service Application
2-  Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures.
3-  Approving the Application by the Parking Lots Department Head
4- Payment of Service Fees.
5- Delivering the Transaction to the Customer
1- The Original Lease Contract Certified by the Municipality + A copy of It 
2- A Copy of Valid Commercial License (companies)
3- Filling in the Form of Parking Lot Renting Application
4- The Scheme of Work Location
5- A Copy of the ID
6- A Message Submitted by the Service Demanding Entity
 
Approved Decree of Organizing and Restoring the Parking Lots in the Emirate
You can View the Decree through Visiting the Municipality and Planning Department Website www.am.gov.ae
A Permit Given by the Department to Specified Entities by which  Parking Lots for Vehicles are Specified for Satisfying Fees Paid to the Department for being Used as a Stop for the Vehicles Only
Approved Decree of Organizing and Restoring the Parking Lots in the Emirate
You can View the Decree through Visiting the Municipality and Planning Department Website, www.am.gov.ae
Service Beneficiary
Corporate
Average Duration
Service Access Channel
Customer Service;
Phone Application;
1-  Filling in the Form of Service Application
2- Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures
3- Approving the Application by the Parking Lots Department Head
4- Payment of Service Fees
5- Delivering the Transaction to the Customer
1- The Original Lease Contract Certified by the Municipality + A Copy of It 
2- A Copy of Valid Commercial License (companies)
3- Filling in the Form of Parking Lot Renting Application
4- The Scheme of Work Location
5- A Copy of the ID
6- A Message Submitted by the Service Demanding Entity
0.00.
A Permit Given by the Department to Specified Entities by which  Parking Lots for Vehicles are Specified for Satisfying Fees Paid to the Department for being Used as a Stop for the Vehicles Only                                         Service Fees:
Approved Decree of Organizing and Restoring the Parking Lots in the Emirate
You can View the Decree through Visiting the Municipality and Planning Department Website, www.am.gov.ae
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
Phone Application;
1-  Filling in the Form of Service Application
2- Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures
3- Approving the Application by the Parking Lots Department Head
4- Payment of Service Fees
5- Delivering the Transaction to the Customer
-1- The Original Lease Contract Certified by the Municipality + A Copy of It 
-2- A Copy of Valid Commercial License (companies)
-3- Filling in the Form of Parking Lot Renting Application
-4- The Scheme of Work Location
-5- A Copy of the ID
-6- A Message Submitted by the Service Demanding Entity
0.00
Payment of Violations on the locations of service

Service Fees:
- Violations Value
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
Phone Application;
1-  Filling in the Form of Service Application
2-  Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures.
3-  Approving the Application by the Parking Lots Department Head
4- Payment of Service Fees.
5- Delivering the Transaction to the Customer
1-A copy of the Issued Violation.
2- A Copy of the Ownership of the Vehicle.
3- Valid ID.
0.00
They are prepaid electronic cards used instead of coin in the payment device.
Service Beneficiary
Individual | Corporate
Average Duration
Service Access Channel
Customer Service;
Phone Application
1-  Filling in the Form of Service Application
2-  Auditing the Documents and Transforming them to the Specialized Organizational Unit for Completing the Procedures.
3-  Approving the Application by the Parking Lots Department Head
4- Payment of Service Fees.
5- Delivering the Transaction to the Customer
Individual Customers:                                                    
         1- Filling in the Form of Prepaid Card Application
         2- A Copy of the ID.                                              
Company Customers:             
         1- A Message from the Applier to the Department Concerned
         2- The Original Lease certified by the municipality + copies of it 
         3- Filling in the Form of Prepaid Card Application
         4- A Copy of the ID.
For Customers:
-A 30 AED Class: 30 AED 
-A 50 AED Class 50 AED
-A 100 AED Class: 100 AED

Companies and Shops:
-A 30 AED Class: 25 AED 
-A 50 AED Class: 45 AED
-A 100 AED Class: 95 AED
 Annual Subscription Cards (Annual, Biannual, Quarterly)
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Phone Application;
Customer Service;
1   Filling in the Application
2    A Copy of Valid Ownership Card
3    A Copy of the ID
4    A Copy of the Valid Passport for the Expatriate

1-     A Message from the Applier to the Department Concerned (Roads and Infra-structure Management)
2-     The Original Lease Contract Certified by the Municipality + Copies of It 
3-     A Copy of the Valid Passport (Individuals)
4-     Filling in the Form of Annual Subscription Card
5-      A Copy of the Valid Ownership of the Car.
6-      A Copy of the ID.
7-    Relationship of kinship Proof from the First Degree to the second one. 
8-      A Copy of the Parking lots Usage Permit for the People with Special Needs Issued from the Ministry of interior
The customers working at the governmental Departments, the private sector, and Banks pay Annual Fees 1200, Biannual Fees 600, Quarterly Fees 600 Innovation Fees 10
The Customers pay Annual Fees 2350, Biannual Fees 1400, Quarterly Fees 780 Innovation Fees 10
Buildings Residents of Citizens  Free
People with Special Needs  Free
Ajman’s Citizens   Free
VIPs  pay Annual Fees 6000, Biannual Fees 3000, Quarterly Fees 1500 Innovation Fees 10
 
agricultureEnvironmental management and development
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  • Customer Steps
  • Submitting the Application related to the Permission or Certificate
  • Payment of Service Payable Fees
  • Inspection or Audition
  • Waiting till the Completion of Inspection or Audition
  • Asking for additional Documents in case of Need
  • Making Sure of Matching the Environmental Requirements
  • Making the Procedure whether it is Acceptance of Refusal
  • The Final Approval of the Procedure
  • Printing and Receiving
 
Well Licensing Application
 
10000.
Fulfilling the Environmental Conditions related to Swimming Pools
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  • Environment Service Procedure
     
The Required Document
5-   A Copy of the Commercial License”
The Sinks Schematics
A list of the used material in Building
A Contract with the Treating Company
the Site Map
 
500
Reviewing the proficiency of the companies that perform the environmental studies or Installing the primary processing systems and approving them to be able to work in the Emirate according to the highest Standards
 
Service Beneficiary
Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
none
 
none
 
1000
Reviewing the proficiency of the companies that perform the environmental studies or Installing the primary processing systems and approving them to be able to work in the Emirate according to the highest Standards.
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Website;
Customer Service;
 
none
 
none
 
1000
 
The Service of Any Environmental Requirements  Submits an Application from the Department and includes a Commitment to Get Rid of the Medical Waste, and Sticking to the Requirements 
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving 
 
A Message for whom it May Concern Application
 
100
 Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Website; 
Customer Service;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirement
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
Well Licensing Application
 
10000 AED
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
Well Licensing Application
 
10000
 
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
Well Licensing Application
 
10000 AED
 
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Website;
Customer Service;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
none
 
10000 AED
Fulfilling the Environmental Conditions related to Swimming Pools
 
Service Beneficiary
Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Environment Service Procedure
 
The Required Document
“5-   A Copy of the Commercial License”
The Sinks Schematics
A list of the used material in Building
A Contract with the Treating Company
the Site Map
 
500 AED
Acceptance or Refusal
 
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
Environment Service Procedure
 
Application Form _ A Copy of the Commercial License, if any _ A Copy of the Bill
 

1000
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
none
 
Drilling a well/10000
 
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes.
 
Service Beneficiary
Individual | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
none
 
10000 AED
 
Checking the efficiency of companies conducting environmental studies or installing primary treatment units, and certifying them in order for them to pursue their work. 
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
none
 
Request for certification of the environmental service companies
 
100 AED
The Service of Any Environmental Requirements  Submits an Application from the Department and includes a Commitment to Get Rid of the Medical Waste, and Sticking to the Requirements 
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
  • Submitting the Application related to the Permission or Certificate
  • Payment of Fees for the Service
  • Inspection or Audition
  • Waiting till the Completion of Inspection or Audition
  • Asking for additional Documents in case of Need
  • Making Sure of Matching the Environmental Requirements
  • Making the Procedure whether it is Acceptance of Refusal
  • The Final Approval of the Procedure
  • Printing and Receiving 
 
A Message for whom it May Concern Application
 
100 AED
The Service of Any Environmental Requirements  Submits an Application from the Department and includes a Commitment to Get Rid of the Medical Waste, and Sticking to the Requirements 
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving 
 
A Message for whom it May Concern Application
 
100 AED
Licensing and Allowing Digging a Well and Using its Water for the Permitted Purposes
 
Service Beneficiary
Corporate | Institution
Average Duration
Service Access Channel
Website;
Customer Service;
 
  1. Submitting the Application related to the Permission or Certificate
  2. Payment of Fees for the Service
  3. Inspection or Audition
  4. Waiting till the Completion of Inspection or Audition
  5. Asking for additional Documents in case of Need
  6. Making Sure of Matching the Environmental Requirements
  7. Making the Procedure whether it is Acceptance of Refusal
  8. The Final Approval of the Procedure
  9. Printing and Receiving
 
Well Licensing Application
 
10000 AED
 
The Customer Refers to the Public Cleanliness Department to Get Location’s Cleanliness Certificate, After the Completion of the Project, to Make Sure of the Location’s Cleanliness and the Absence of any Violations or Notes on the  Location to be able to Retrieve the Insurance Amount that had been Paid Previously at the Buildings’ Department
 
Service Beneficiary
Individual | Corporate | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  • Filling in the Form of Obtaining Cleanliness Certificate
  • Submitting the Required Documents needed for Issuing a location cleanliness Certificate
  • Coordinating with the Cleanliness Inspectors to Inspect the Location
  • Issuing a location cleanliness Certificate
 
1-   An Official Letter for Getting a Cleanliness Certificate 
2-   A Copy of the Project’s Accomplishment Certificate
3-   Copies of the Location’s Scheme
4-   Copies of Insurance Receipt
5-   Copies of the Commercial license
 
100.00 AED
 
The Public Hygiene Section of the Municipality and Planning Department periodically discharges the containers of governmental departments and houses.
 
Service Beneficiary
Individual | Institution
Average Duration
Service Access Channel
Customer Service;
E-mail;
 
  1. Submitting the application by calling the Contact Center at: 80026 or submitting a formal letter from the relevant government entity
  2. Receiving the application from the crm system
  3. Handing over the application to the Domestic Waste Transportation and Collection Unit
  4. The container is discharged
 
A formal letter from the government body 
 
Not applicable 
 
A warning label shall be placed for a week on the abandoned vehicles in parking lots or public areas.
 
Service Beneficiary
Individual | Institution
Average Duration
Service Access Channel
Customer Service;
 
  1. Calling the toll free number: 80026
  2. Receiving the application from the crm system
  3. Handing over the application to inspectors
  4. The client is contacted to obtain the location
  5. When the intended vehicle is received, a warning label shall be placed on it for a week"
 
Not applicable
 
Not applicable
 
Providing the Department’s containers for houses and governmental bodies
 
Service Beneficiary
Individual | Institution
Average Duration
Service Access Channel
Customer Service,
E-mail,
Website;
 
  1. Submitting the application by calling the contact center at 80026 or submitting a formal letter from the government entity
  2. Handing over the application to the Domestic Waste Collection and Transportation Unit
  3. Providing waste containers 
 
A letter from the government entity 
 
Not applicable
 
Transferring and removing the damaged furniture waste. This service is provided to homeowners and government institutions, and is not provided to real-estate owners. Transferring and removing the domestic waste accumulated outside houses. This service is not provided to the real estate owners
Transferring and removing the waste of trees cut by the customer or the entity.

Service Beneficiary
Individual | Institution
Average Duration
Service Access Channel
Customer Service;
Website;
 
  1. The service is provided by calling: 80026
  2. The application is forwarded to the Section, and then it is forwarded to the inspector in charge of the service
  3. The application is submitted via calling the Contact Center at 80026 or via the electronic service website, and in case of government entities, a formal letter shall be sent by the government entity</