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TISSE Certificate at Local and International Municipalities Level

HH Sheikh Rashid bin Humaid Al Nuaimi, Head of Ajman Municipality and Planning Department, received from Mr. Paul Fox, British Consul in the UAE, and Mr. Mohammad Thabit Shamia, Director of Training at BSI Institute, the International Service Excellence Certificate (TISSE) for accessing the highest score at the local and international municipalities level. It scored 93% according to the International Institute of Customer Service "TICSI" after passing all the audit and evaluation stages of certain standards. That came in his office and in the presence of HE Abdulrahman al-Nuaimi, Director General of the Department and a number of officials.

His Highness reaffirmed that the Department achieves a new success to be added in its record of distinction. It deserved this leading reward worthily for adapting proactive initiatives that aimed at bringing happiness to the customer and putting him at the top of its work priorities. That is the target we seek to achieve and the incentive that encourages us to move forward in the path of the constructive work. He explained that the department passed worthily all evaluation stages of the auditing company, BSI, which followed closely a set  of significant standards at the Customer Happiness Center, the most prominent of which are polices, the nature of establishment and its readiness for bringing happiness to customers, in addition to evaluating the standard of the service provided, the mechanism of its provision, the waiting duration, the time taken of service  and the standard of the human cadres, as well as the satisfaction standard of customers, employees and secret shoppers and the results achieved as well.

His Highness pointed out that this accomplishment will not be achieved without concerting efforts that sought to make this initiative successful and took our desired target in consideration. We exceeded the customer satisfaction phase and are seeking constantly to bring happiness to him by developing our services and improving its provision technique in a way that upgrades the customer experience, makes him feel that he is a part of an integrated operation and enables him to complete his transaction amid a comfortable environment.

His Highness said that the senior leadership at the department followed closely the stages of this important initiative, where it directly supervised the training of human cadres and the frontline staff in the Customer Happiness Center at the department, who showed their eagerness to delight others and provide the best, and their full readiness for intensive training and constructive rehabilitation in a manner that ensures providing distinguished services to customers, upgrading their experience, raising the happiness and satisfaction indicator and guaranteeing their full satisfaction with all services provided.

He explained that the department was quick to set up a distinguished team for follow-up and implementation. The project started in late February and passed several phases, the first of which was analyzing the gaps, identifying the challenges and reviewing the methodologies and policies, followed by the phase of training the frontline staff at the Customer Happiness Center as well as doing maintainance for the center fully and equipping it with all supplies that make a customer comfortable and provide a happy environment for him, indicating that the Department is constantly seeking to keep pace with the smart transformation and moved quickly to the path of converting most of its services, transactions, applications and initiatives into electronic and smart models that contributed to bringing happiness to the customer, shielding him the trouble of the long waiting and enabling him to complete his transaction anywhere and at any time.

For his part, the British consul in the UAE praised the role of the Department and its constant efforts to delight the client, which made the Department receive this international award. He wished her preserving this honorable level and working to achieve the best in the Emirate of Ajman and to make its residents enjoy the prosperity and live comfortably and well.
HH Sheikh Rashid bin Humaid Al Nuaimi, Head of Ajman Municipality and Planning Department, received from Mr. Paul Fox, British Consul in the UAE, and Mr. Mohammad Thabit Shamia, Director of Training at BSI Institute, the International Service Excellence Certificate (TISSE) for accessing the highest score at the local and international municipalities level. It scored 93% according to the International Institute of Customer Service "TICSI" after passing all the audit and evaluation stages of certain standards. That came in his office and in the presence of HE Abdulrahman al-Nuaimi, Director General of the Department and a number of officials
HH Sheikh Rashid bin Humaid Al Nuaimi, Head of Ajman Municipality and Planning Department, received from Mr. Paul Fox, British Consul in the UAE, and Mr. Mohammad Thabit Shamia, Director of Training at BSI Institute, the International Service Excellence Certificate (TISSE) for accessing the highest score at the local and international municipalities level. It scored 93% according to the International Institute of Customer Service "TICSI" after passing all the audit and evaluation stages of certain standards. That came in his office and in the presence of HE Abdulrahman al-Nuaimi, Director General of the Department and a number of officials
HH Sheikh Rashid bin Humaid Al Nuaimi, Head of Ajman Municipality and Planning Department, received from Mr. Paul Fox, British Consul in the UAE, and Mr. Mohammad Thabit Shamia, Director of Training at BSI Institute, the International Service Excellence Certificate (TISSE) for accessing the highest score at the local and international municipalities level. It scored 93% according to the International Institute of Customer Service "TICSI" after passing all the audit and evaluation stages of certain standards. That came in his office and in the presence of HE Abdulrahman al-Nuaimi, Director General of the Department and a number of officials

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