The Municipality and Planning Department in Ajman Receives ISO Business Continuity Certification - ISO 22301:2021

29 January 2019

The Municipality and Planning Department in Ajman has received the ISO Business Continuity Certification ISO 22301:2021, making it the first department at a municipality or local level to obtain this prestigious certificate in the UAE.


His Excellency Abdulrahman Mohammed Al Nuaimi, Director General of the Department and Chairman of the Business Continuity Committee, confirmed that the certificate added one more achievement to the Department’s successful record. He explained that the Department has adopted a business continuity methodology founded on an integral management system that enables the Department to provide a set minimum of services during crises and emergencies until the situation returns to normal (pre-crisis or disaster). 


His Excellency confirmed that the Department earned this prestigious certificate through hard work and numerous business continuity drills. The aim is to first and foremost save lives and then to guarantee that work is done and regular services are still provided to the Emirate’s public. The Department has also sought to raise awareness among its employees on how to act and what measures to take in the case of an emergency. Al Nuaimi noted that employees have been very responsive to the Business Continuity Committee and have respected the correct procedures to follow during emergencies and at gathering points.


 Mr. Rashid bin Hashim, Director of the Business Continuity System and Director of the Institutional Communication and Marketing Department, explained that the Business Continuity Team conducted a study to predict and analyze possible risks that may hinder the normal provision of key services. The study sought to guarantee key services for customers and to maintain control during crises and disasters that may hinder the Department’s work. Clear and defined plans were set and effective plans were drafted to provide supplies, identify responsibilities during the recovery period, and resume services as soon as possible to satisfy customers, the community and partners.   






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