Object of the Electronic Services Gateway:

In order to facilitate the procedures for the public, Ajman Municipality & Planning Department (the "department”) provides two important services on the Internet, namely those pertaining to the Trade Licenses and the Engineering Affairs, as all transactions maybe directly submitted and followed up via the Internet.

The Conditions:

Please read these terms and condition carefully. By having access to this website and/or using the online services, you are deemed to agree to be bound by the following terms and conditions. If you do not accept any of these terms or condition, you must immediately discontinue your access to this website and /or use of the services.

Customer Information Privacy Policy:

There is a stage requiring the registration of the user at the department in order to have access to the department’s website. Upon such registration, the user is deemed to admit that all the information embodied into the website as being full and accurate. You will be responsible to update your personal information therein forthwith in case of any change in such information.

Upon your registration at the department, you will automatically be deemed to have accepted all those terms and conditions as well as the policy of privacy and protection applied by the department. The following terms and conditions for visiting the department’s website are framed as per the laws and regulations applicable in the department. In the event of non-compliance with any of those terms and conditions, the department reserves all its rights. Ajman courts shall have jurisdiction to determine any dispute arising in this respect.

Protection:

Except as set out in the Policy of Refund below, the department shall not be responsible of any failure of the hardware or software whatsoever the cause or due to the connections or incomplete or delayed or incorrect transmission. The department shall not also be liable for any direct or indirect damage arising from visiting or using the department’s website or because of the non-performance of services or loss of payment as a result of computer virus. Moreover, the department shall not be responsible of any damage whatsoever arising from the use of the materials contained in the website.

The user shall protect the department from any obligation (including the legal costs) due to the non-compliance by the user with those terms and conditions as regards: (1) utilization by the user of this website for the direct provision of the services through the internet, (2) utilization of the same by any third party using any of the user’s information for such purpose such as the user’s password, (3) non-compliance by the user with the any of the aforementioned conditions , (4) contravention by any third party visiting the website of any of those conditions by use of such information such as the user’s password. Provided that no access to the personal information will be available to anybody except the competent staff of the department.

Mode of Payment:

Visa and master cards may be used in the payment through the electronic payment gateway.

Policy of Refund:

The policy of refund of undue payment to the department shall be as follows: