Told a press conference of the Department of Municipal Service Excellence Ajman
Presenting the results of opinion polls 2008 - 2009
Salman Ibrahim Al Hammadi, Director of Corporate Excellence Department in Ajman Municipality and Planning Department is keen to benefit from the results of studies and questionnaires to determine the needs and expectations of the customers current and future services, with a view to improving and developing these services and follow the guidance of Sheikh Rashid bin Humaid Al Nuaimi, head of the department. He said during his speech at the press conference yesterday organized by the Department of the Service Excellence and was attended by Marwan Al Ali, Director of Finance and the department head Marwan Al Zaabi Strategic Planning circuit and a number of representatives of the local media in the emirate, which showed the results of opinion polls conducted during the past two years and to that end of this trend taking place in the fifteenth of the month of May 2008 to establish a center for the poll as the first center in the Emirate of Ajman apply scientific criteria in the polls, which means the design and publication of opinion polls and the collection of stakeholders (employees, customers and all partners and suppliers and the community) as the center of this analysis the results of those polls.
He added: "And when the establishment of the center was a set of objectives, including measuring the degree of public satisfaction of internal and external level of services offered to them, and allow dealers to engage in decision-making on the development and improvement of services provided, thus supporting decision makers with information, observations and ideas learned from the polls Rai, The center also aims to promote the principle of a community partnership by opening the way for researchers and thinkers to share their studies and their views and ideas in the development processes and the involvement of social groups in the prestigious Board of Directors of the Center, and that transparency is one of the most important principles and objectives of the center, which is keen on the Declaration and the dissemination of all results opinion polls for those involved as soon as they arise.
" Hammadi and that the status of the poll of the circuit become centers of excellence at the state level being one of the centers, which is keen to apply scientific criteria in the questionnaire design and sampling the target when publishing and follow the scientific methods of sampling and analysis results, and now with the Center accumulated experience enables the delivery of consulting services to third parties another within and outside the emirate, as opinion polls in the constituency is one of the most important means for the evaluation of institutional performance, pointing to its dependence on international quality standards and the experiences of other local, regional and global, praising the cooperation agreement with the U.S. Gallup specialized in the polls. For its part reviewed the toxic Abdulrahman Al Suwaidi, Director Opinion Center during her press conference founding stages Opinion Center and its importance in circuit module performance changes and institutional development of the services provided by the department. "I founded the Center opinion poll Municipality & Planning Department mid-May 2008 and the keenness to benefit from the results of studies and questionnaires to determine the needs and expectations of current and future customers in order to identify improvements for the development of services in line with the needs and expectations. The Swedish investigation, pointing out that the principle of community partnership has been formed an independent board in the center with a group of experts and specialists in various fields assigned to them a sign that he was drawing up plans for future work in the center and examine the results of opinion polls suggesting development of appropriate recommendations and elicit their opinion in the process of decision-making.
On the results of opinion polls, said "The opinion polls in the constituency is one of the most important means for the evaluation of institutional performance, where the Center completed (19) polls for 2008-2009 m, covering the category (dealers - Community - Partners - Suppliers - Human Resources), which aims to measure the degree of satisfaction with services provided to them saying they contribute a significant role in the development of services and support decision makers in the decision-making by the poll results. She added at the end of the floor to the Center's work on the ground of the poll tool from which we can involve community members in the development of services offered by the Department noting that during the year 2010, the center aims to expand its activities to a detailed and accurate polls by turning to the Department of integrated working in accordance with scientific methodology independently.
She pointed out that the restriction of the Center's work during the past two years focused surveying public opinion covering all sectors of the Service as a pilot phase of the Center for a sign that after investigating the success of the stakeholders noted the contribution of the polls to bring about change for the better and its usefulness in the identification of improvements to enhance the performance and services provided in the department as a whole. During the conference extensive comments from the audience after the presentation of the results were the polls, which included an opinion poll dealing with the Municipality and Planning Department and the results of an opinion poll the community (population of the Emirate of Ajman) and seek the opinion poll partners and suppliers.
This has accounted for customer satisfaction in 2008 about 85,6% and in 2009 compared to the global average of estimate of 89.3%, the results of surveys confirm a major development in the performance of the Service in a positive, according to the recommendations of the workshops among stakeholders and the Center for poll.